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            Business ProfileRooter Express SC

            Septic Tank Cleaning

            Current Alerts For This Business

            Licensing:
            BBB confirmed that Rooter Express SC had not obtained a necessary license from LLR/ Labor Licensing & Regulation - Residential Board. BBB encourages you to contact the following agency or agencies to confirm this information: - https://llr.sc.gov/ - 803-896-4300
            Alert:
            BBB verified that Rooter Express SC has a DHEC Pumpers license for septic services. Currently, the business is advertising Plumbing, and as of 08/16/2022 Rooter Express SC is not licensed with South Carolina Department of Labor, Licensing and Regulation for plumbing service. BBB encourages you to contact the following agency to confirm this information:SC LLR (803)896-4696

            Contact Information

            Anderson, SC 29625

            Visit Website
            (864) 385-3933

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            Anderson, SC 29625
            BBB File Opened:
            7/26/2019
            Years in Business:
            5
            Business Started:
            8/21/2018
            Business Incorporated:
            8/21/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Rooter Express, LLC
            Business Management
            • Mr. Michael Hambrick, Owner
            Contact Information

            Principal

            • Mr. Michael Hambrick, Owner

            Customer Contact

            • Kim, Office Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Contacted Rooter Express to get a new drain field. They said I didn't need one but pumped out septic tank and said several other things needed to be done. They said I didn't need a new drain field and these other repairs would fix the problem. It did not fix the problem, and their own contractor that they sent out later said he could tell that I needed a new drain field just by looking at the yard and the standing water! They have never given me any information on how to finish the job that their contractor told them was needed. No one called me back. Attached is a log of the situation documenting a total lack of professional response. I was told that the $3,000 that I paid to have the other work done to "fix" the problem would be factored in to the final cost of the needed drain field. They tried to tell me that I needed a plumber at my own expense, but I have lived on this property for over 50 years, and I know that nothing is in the line to stop it up. I need a new drain field that I requested in the beginning, and it seems that they have done everything but what I know for sure is needed. I want them to respond with a cost to finish the job, and make it right by applying some of what I already paid them.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Donna R P

            04/03/2024

            On 01-29-24, I had water coming up in my house through the bathtub & commodes. I immediately grab towels & rugs to soak up the water & ran immediately to the road to cut the water off. I started calling people that do this kind of work; had to leave messages on some of them. Rooter Express just pumped/clean out my septic tank 08-2021. When I talked with Amanda at Rooter Express, I understood her to say that she felt that I would not need my tank pumped agin, since I had it pumped 08-2021 & that the fee would be $150.00. I had asked her about how much would it cost because I wanted to have an idea up front. Taylor T*** was the technician & said that we have been having a lot of rain & that the drain lines were not draining right & the water was going back into the septic tank. He said it was $2,535.00. to me this was overwhelming. I have been talking with some other septic tank companies & they all said that was overcharged. People that I have talked with now are quoting me the anywhere from $300 to $450; at the highest. I know that I will not call Rooter Express again & I don't understand why they had to charge me this amount. Was it because I was old? I also feel that it would be good if they would reimburse me some of this amount back.

            Local BBB

            BBB of Upstate South Carolina

            More Info on Local BBB

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