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ComplaintsforSpanish Moss Irrigation Landscaping and Design
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
******* **** , owner of the co and 2 employees started work on our paver patio April 12, 2021. The new patio would replace existing grass and garden area, including existing sprinkler heads and soaker hose. April 16,2021 majority of the work was completed and *** **** requested payment in full for the labor $3,230. I pointed out the irrigation work, new top soil and sod were not completed. ******* stated" 1 of his employees would return on tues, to complete the work". Month no return calls or text. He also covered over an existing sprinkler head causing the pavers to sink and backyard irrigation system unusable. 2 months repeated appointments to make the repairs were ignored. Edging cracked and crumbled and paver edge fell apart. June 22,2021 last text we received stating "he was on his way",no show. We hired GroundWorks Landscape Management LLC July 12,2021 to make the repairs.See attached quote. I am requesting reimbursement from *** **** for the repairs $860. See attached photos.Business response
12/13/2021
***** ***** **** ************************ ***** ******* ******** *** **** ***** **
*** **** *******************
Subject: Matter resolved with ******* ******* ** ********
Customer response
12/13/2021
***** ******* * ****** *************************** ***** ******* ******** *** **** **** ** *** **** ******************* ******** *** *** **** * *** ******* **** *** *** ** ********* ******* ** ******* ** **** ********* **********
Yes the claim was resolved by the business owner after BBB had closed the claim,
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,******* ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.