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ComplaintsforStokes Honda Cars of Beaufort
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Complaint Details
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Initial Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
May 31, 2022 my husband and I purchased Jeep Wrangler. We were told it just arrived on the lot. When testing driving, the engine light came on. Our sales guy Corey said it still needed to go to the service department and they would fix whatever was causing the engine light to come. I returned the next day for a scheduled appointment with the dealership. They fixed an electrical issue June 1, 2022 with the lights. An appointment was made at Butler for June 26 for the Butler dealership. They said they were sending it over to Butler, a dealership in town that works on Jeeps. An appointment was made and the vehicle was seen at Butler on June 18, 2022. They communicated it was the torque converter and that Stokes told them they will fix it in house. Another appointment was scheduled with Stokes on July 26, 2022. I was provided with a company vehicle on July 26, 2022. During this time ***** ********* was unreachable. I called weekly for updates on the Jeep. I reached out to the GM at this time.on August 24, 2022 My vehicle was driven from Beaufort Sc to my home in Columbia by a stokes employee stating the repairs were finished. Finally it was fixed. Well that was no the case. On January 13, the Jeep left me stranded. Fortunately the parking lot had an auto shop. The mechanic there checked it out for me for free. As soon as he turned the vehicle on he said “that’s your torque converter” and that the transmission may be damaged because of it. Called Stokes and spoke with **** and apparently there is no records stating they worked on my vehicle and there is nothing that could be done. He said I need to keep my expectations realistic. Why are there no records of my torque converter being replaced? Why would they provide me with a company car for a month free of charge if you didn’t have my vehicle? Information is not being disclosed to me!Business response
02/09/2023
Reply to ******** / ***** ******
I have attached the reply from our Service Director regarding the issue in question as to if the torque converter was installed. The explanation and the invoice copy attach show that the converter was installed and repaired. Plase know that our intention is to always complete the repair as requested. We are not able to reimburse for the torque converter since it was installed properly. Please contact ****** ******* at ************ for any additional questions regarding these repairs to the vehicle in question.
Thank you,
******* *******Customer response
02/21/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: I am requesting the documentation with the serial number of replaced parts.
Regards,
***** ******
Business response
03/02/2023
To Whom It may concern.
Please find listed here a copy of the information requested on the part (s) used for the repair for id# ********
When we replace parts we use the manufacturers part numbers. These part numbers are sometimes stamped on the parts. Some parts do not have the part number on them like the bolts, trans fluid, Gasket.
On some Items Like a Transmission assembly, Engine Block it will have different codes for the plant, Julian date, and options. However when we replace the parts we go off the part number. We do not look for
Serial numbers since most parts do not have them. The industry revolves around the specific part number. This is because many manufactures have several venders and they may source a part being made by
**** ****** ****** ** ****** ****** ****** ****** Continental or Borg Warner are just a few. This means the serial number is only good to the vendor and not the repair facility. And this is assuming they stamped
a serial number to the part. So this is why we go off what the original equipment catalog calls for as the OEM part number.
The Parts used in this repair were bought and sourced through our local ***** *******.
The parts used on this repair are
- R8078840AB (torque Converter)
- R8434030AA (valve Body)
- 52108332AA (gasket)
- 68218058AC (oil-auto trans)
- 52108270AA (bolts to the trans pan)
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.