![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMiracle Toyota of North Augusta
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I had nothing but bad experiences at Miracle Toyota (aka what was Bob Richards Toyota). It was so bad that I had multiple emails, phone calls, and customer service complaints before I started leaving them a ****** review detailing all of the stuff that happened including more than once telling me I don't look like I can AFFORD a Toyota and that my custom ordered Toyota (** *** ***** *** ******* there are custom orders) should be sold to someone who deserved it and my homeless looking self needs to be in something more appropriate to my stature in life. This was actually said by sales people at this place. I requested no further contact which they agreed to in ****. Then moved on to another dealerships for my service. I just got a letter from Wilby P*** the General Manager of this company again same "sell me your car". When I say no contact. I mean NO contact. We haven't done any work in years. My DO NOT CONTACT is still in effect until I die or you go out of business. I mean do I have to get **** *********** ***** ** ********* ****** ************* involved again to tell them to leave me the **** alone or do I just need a restraining order? I am one payment away from paying off my car several years early. I own multiple businesses in the area, I don't bring or buy ANY of my vehicles here and never will.Customer response
08/21/2023
These ****** just contacted me again today at 11:39 am today via email.
** ****** *** ***** *** ****** is planning to ask her rep who is a better place to contact to remind corporate that they are violating their own agreement.
Business response
08/23/2023
We removed the customer from all correspondence from our stores and other sources that may correspond with customer. There should be no further action.Customer response
08/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I obtain another contact of any type from the business, I will be reopening the complaint.
Sincerely,
****** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.