ComplaintsforRS Andrews Services of South Carolina, LLC
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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
December 2023 RS Andrews sent workers to unclog our kitchen sink. They charged almost $400 and the issue did not improve at all. We contacted them again in January, they sent someone out. He installed a new part under our sink. This part was supposed to help prevent the backup but instead it causes enormous leaks under the cabinet anytime the disposal is turned on, the sink has a large amount of water to drain, or a pot is drained of water. This has continued to worsen it has destroyed the cabinet the sink is in, rendered the disposal unusable, and requires a bucket under the sink be emptied multiple times a day or else it floods the entire kitchen. When we spoke with them they said it would cost $119 for them to check the issue. They have turned a basic clogged sink into a flooding fiasco. We dont trust them to do the job especially since ***** said the line they were clearing wasnt our water line. We have to find another plumber to undo the damage done, correct the original problem, and the cabinet, floor and surrounding area will need to be replaced due to water damage and mold. We would appreciate any help getting our sink fixed or getting our money back.Business response
07/11/2024
We reached out ********************** and set a time for a supervisor to go to the home and look at the issue. A supervisor arrived on 7/8/2024 to look at the concerns. He found that an air admittance valve (***) under the sink had failed and was allowing water to come into the cabinet. There was a large amount of grease build up on the ***. We replaced the *** as a courtesy and made sure no leaks were present at this time. ********************** is currently operating normal. The air admittance valve failed due to grease in the kitchen drain line in January and was replaced at that time. We educated the client about best practices for disposal use and what should and should not go into the sink/drain line.
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Contact Information
39 Persimmons St Ste 602
Bluffton, SC 29910-7648
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.