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ComplaintsforBluffton Electric LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
* contacted Bluffton Electr*c to replace an exhaust fan *n our master bath. On February 16 Bluffton Electr*c sent out a person named Carl to prov*de an est*mate. He told me the cost of *abor was $ 160 per hour, and sa** *t would cheaper *f * were to buy the fan myself from Home Depot . He and * went on the Home Depot s*te and Carl told me wh*ch fan to buy . * d*d . Today February 23 the *nstallers came to *nstall the new exhaust fan . The model * was told to buy cost $ 134.00 at Home Depot . When the *nstallers arr*ved the po*nted out the fan * purchased was much *arger than what was needed for my bath. * told them * bought what Carl sa*d to buy.The *nstallers sa*d they had a more su*table fan on the truck and they could *nstall *t now . * asked how much the fan was , and they d*d not know , but assured me *t would be cheaper than the $ 134 fan * bought , guessed *t would be under $ 100. They sa** * could return the fan to Home Depot for a refund , wh*ch * d*d . *ater today * rece*ved the new *nvo*ce from Bluffton Electr*c and the fan was $ 249.00 . * called ****** who sa*d she was the manger and told her of the conversat*on w*th Carl and the *nstaller and asked for a reduct*on . * told her * felt as though they were r*pp*ng me off and she refused to make a pr*ce adjustment. * feel as though th*s company told me purposely to buy the wrong fan *n order to *nstall a fan they had on the truck . * feel th*s *s a ba*t and sw*tch and * have been scammed .Business response
02/24/2023
From: ****** ***** <***************************>
Sent: Fr*day, February 24, 2023 12:42 PM
To: **** ******* <*********************>
Subject: Bluffton Electr*c off*ceTo whom *t may concern,
On behalf of the cla*m ******** that was sent to the Better Bus*ness Bureau on February 23, 2023 .
Bluffton Electr*c went out to property 19 W*ld Strawberry *n. *n Sun C*ty we went to the property on February 16 of 2023 Carl d*d prov*de an est*mate for the customer th*s was a v*sual est*mate for the customer. He d*d suggest a bath fan that we use. He gave h*m the opt*on to purchase *t h*mself because *t *s cheaper *f he pursed *t h*mself so he was open about that w*th the customer. We then return to the home on February 23 of 2023 when the techn*c*an arr*ved and took the fan out of the box he had purchased, he d*dn't **ke *t thought *t was too bulky. Our vans are stocked w*th numerous th*ngs that could be used *f needed for serv*ce calls, the tech had an even n*cer fan on h*s truck that had a *ed **ght *n *t, so rather than charge the customer another tr*p charge to come back w*th a d*fferent fan, he *nstalled the one he had.
Homeowner was aware that *f he purchased the fan *t would be $134.00 (w*thout mark-up). He actually ended up gett*ng a WHOLE *ot n*cer fan a Panason*c wh*sper w*th *ed **ght w/ mark-up and d*scount he only pa*d $200.00. (Reta*ls at Home depot for $174.00)
Later *n the day when the customer called the off*ce he d*d speak w*th me when he spoke w*th me * understood where he was com*ng from and def*n*tely d*d take matters to empath*ze w*th the customer and g*ve h*m a d*scount on h*s *nvo*ce ...
<*mg w*dth="30" he*ght="30" src="f*l*********************************************************************02.png">
****** *. - 02/23/2023 - 2:08 PM
Work Order - *nvo*ce ****** amount changed from $403.60 to $360.00
G*v*ng customer a cred*t of $43.60.
Customer pa** *nvo*ce, see attached.
We certa*nly d*d not try to scam the customer, that's not how we run our bus*ness, they have s*nce plastered all over Facebook that we
scammed them, that *s very bothersome as that *s slanderous, along w*th the fact that we offered no d*scount, * have prov*ded proof of the d*scount as w*th*n our software *t tracks everyth*ng you do on a customer's account.
S*ncerely,
<*><*** ********** ********** *********** ************************************************************************************>
<*>****** *****
<*>Bluffton Electr*c *LC
<*>266 Red Cedar Street #21
<*>Off*ce *********-****
Customer response
02/24/2023
[A default *etter *s prov*ded here wh*ch *nd*cates your acceptance of the bus*ness's response. *f you w*sh, you may update *t before send*ng *t.]
Better Bus*ness Bureau:
* have rev*ewed the response made by the bus*ness *n reference to compla*nt *D ********, and f*nd that th*s resolut*on *s sat*sfactory to me.
Regards,
***** ******
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.