ComplaintsforPaul Davis Restoration of Beaufort & Jasper Counties
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Complaint Details
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Initial Complaint
10/20/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Utilized **** ***** restoration for water remediation due to unfortunate water leak which damaged out living room, dining room and kitchen. No prior consent was obtained prior to **** ***** ripping up our floors beyond damages, charges were issued for multiple floor dryers that didn’t work and had to be repositioned by myself, I watched as **** ***** employees discussed and strategized repeat measurements on moisture meters in areas far from damage with concerns myself for malicious self gain, and unaddressed damages prior to demanding payment. They arrived and proceeded to remove our floors without consent, left fans with 3 fans that were not even functional (left for longer than necessary and charged for extra days due to company being unavailable to remove. They worked collaboratively in front of me to acquire false positives on moisture meters to remove additional unaffected floor, caused damage to our kitchen island with multiple promises to remediate and fix (which did not occur) and then proceeded to threaten to send us to their legal department prior to completion or fixing damages. Also impossible to get in contact with in order to have floors placed. Fortunately went with another company for placement. Unethical business practice and concerned for reoccurrence to individuals in similar stressful circumstances moving forward. Before and after pictures as well as email attached.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.