ComplaintsforFive Guys. #0414
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
07/24/2022 I visited this restaurant went inside & purchased food was told the total was $33.10. There was a problem with the card machine & I had to put my card in again. I got ** **** * ***** * ******** ** **** ** ** ******* ** * *** ********* **** * *** * *** ****** * *** *** ********** * ****** **** ****** ** *** ******* ** ***** ******** she admitted there had been a problem with that machine & she would tell the general manager as he was the only one who could refund the tip that was illegally added to my total. The manager ***** ******* contacted me days later & stated he could only refund that tip was if I came back to that restaurant & he would also give me a free lunch. I emailed him back to say I live 2.5 hrs away & probably wouldn't be back for a year if then. I asked him if there was another option I heard nothing back. I even emailed him to see if my friend could get it for me since she was there 2 weeks after this incident & again I heard nothing back. So maybe you can help me. I think that when I was told to put my card in the machine again thats when the cashier purposely or mistakenly pit the tip on the total. It's obvious that he thinks this is silly. But this was a dishonest act!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.