ComplaintsforTop Quality Flooring
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired this company to install LVP flooring throughout the entire home. I ordered all material through them. We added one area to the initial estimate: a catwalk across the upstairs. I mistakenly paid them in full before all transition (reducers) and stair nosing had been installed. Every time I contacted them about coming back to finish the job, they claimed to not have all material, twice saying the products were backordered. I became worried they were lying, so I called the supplier and confirmed it was a lie, the material was in stock. Still, my husband and I continued trying to contact them to finish the job and repair stair treads that immediately started coming off after they installed them. They finally came and finished MOST of the stairs, but left two unfinished, saying they would be back to finish. I asked them to finish all the other areas, which included multiple transition areas, but again they claimed the material was not in. Since then we got in an argument with them about finishing the job, with them claiming we would owe more money for more material. At this point they have stopped communicating with us, and we have had to hire a new flooring professional to finish the job. I also have since found out that they worked on this job with a lapsed contractor license. I am asking for a refund of $9,334.69 which is the additional amount shown on the invoice.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.