![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHilton Head National RV Resort
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We made a reservation to stay at this ** site. A few days later, we cancelled the reservation.We learned today that the ** site is charging us:1. $25.00 cancellation fee. This charge is listed on their web site and we are resigned to pay 2. $25.00 additional fee that they say is due to our reservation. I was not made aware of this additional fee. This fee is not listed anywhere on their refund policy and they refused to provide information 3. $10.00 booking. I was not aware of this fee. No mention of this additional fee is listed on the refund policy.I am asking the BBB to assist us on recovery of $35.00.This business is engaging on deceptive practice for the sake of making a profit. And charging exorbitant fees unbeknown to the costumers.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
36 Hilton Head National Dr
Bluffton, SC 29910
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.