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Complaint Details
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Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
January 27, 2022, Trapp's Tree Service, LLC was hired to cut, stump grind, and remove 5 trees from my backyard. Against my better judgment, I paid Mr. Trapp in cash $3800 on January 28 under the assumption the job was completed. When I returned home, I was in disbelief the job was not complete & the trees were left in my backyard uncut & not removed. I spoke with Mr. Trapp on January 28 & 29 about my complaint and he stated he apologized and stated he will return to finish the job, but he has failed to do so as of February 3, 2022. I left several voicemail and text messages and Mr.Trapp has not returned either of them.Business response
03/17/2022
Business Response /* (1000, 13, 2022/03/02) */ ***Document Attached*** On January 27,2022 I removed trees from Mrs. ******* ********* home and left limbs and debris in wooded area only because her husband said it was ok....when Mrs. ******* came back home she wasn't satisfied and stated she wants it removed or money back so I removed all trash away here's the before and after pictures....Before Consumer Response /* (3000, 15, 2022/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. ***** left cut trees & limbs in my back yard. My husband didn't instruct anyone to leave the cut trees & limbs in my back yard as stated in my initial complaint. It simply doesn't make any sense to pay someone to cut trees & leave them in the same area. Mr. ***** stated to my husband & myself his employee has a history of lying when we questioned him about the unfinished job. Mr. ***** never responded to my calls or text messages after Jan. 29. He finally removed the debris 14 days later on Feb. 11 after he received notification from my attorney & BBB (2 notices sent & no response). The after pictures were taken March 2 following the 3rd attempt notice from BBB.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.