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ComplaintsforTake 5 Oil Change
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went into take 5 on July 7th to get an oil change I was informed they couldn’t do it at the time, the worker then closed my hood and told me everything was good to go. Thursday morning I for up to go to work and noticed my car making a funny noise so I checked under the hood and they had left my oil cap off and let the oil completely drain from my car. I called the company as soon as they were opened and was told to give them my information. I really need someone to look into this to repair the damages caused to my car due to their lack of checking before they closed the hood.Business response
07/13/2024
This issue was investigated after we received the original complaint. We did find that the oil cap was left off causing some of the oil to come out. We were able to get the oil back to a full capacity. The engine noise that the customer was concerned about went away and no other issues were present. We had *** ******** bring her vehicle to our shop and the manager personally performed the oil change. During the drive to the shop and after the oil change was completed there were no noticeable noises or issues with the vehicle’s engine. When speaking to *** ******** after correcting the issue she was happy with the outcome of the situation. We did inform her that if any issues arise in the next few weeks that she can reach back out to us and we can take further action.Initial Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the take 5 location in boiling springs sc. i received service 1/21/23. I noticed my engine was making a ticking noise and checked to notice that my oil was leaking. I went back to the shop and they told me hey didn't replace the gasket and my oil had been leaking. I have called customer service, spoken to the shop manager - who came out to access my vehicle - the shop manager told me it was "normal wear and tear". It absolutely was not. I finally got in touch with the district manager after more than a week. Jason Z********. He was rude and twisted my words to fit his storyline (which was false). They have ruined my car and cost me $7000. they admitted to their mistake but will not take financial responsibility. the district manager refused to give me a phone number to contact him only an email address which he will not respond to. I am extremely unhappy with the way this business handles customers.Business response
03/18/2023
This claim is resolved.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.