ComplaintsforHarwell's Home Appliance LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This man is unprofessional and unreliable. He had me order the parts for my frig. He put me off for weeks because he didn't have a car. I assumed he was getting a ride from someone he knew but he ubered to my house. Pretended to fix everything and charged me $350. The frig never worked and he said give it time then he told me he would have to work on it and he just ghosted me. A neighbor came over and said he looked like he stole my new parts and did absolutely nothing. I tried to get my money from my cc but because I had already willingly paid him and he reported that he was my house and I willingly paid him, my claim was turned down. I am seeking my $350 back.Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 23, 2022, I paid Chris Harwell $521.33 of Harwell's Appliance to repair 2 appliances (a range and a dishwasher) at my rental house located at 311 Black Avenue in Lexington, SC 29072. He told me I had to pay him in order for him to order the parts, took my money and then said that the parts were delayed. The parts never came in and after many attempts to receive a refund of the money he accepted from me, I never received a refund and the appliances were NOT repaired by Chris Harwell. I have copies of the text messages on my phone regarding these requests for repair and for refunds. I have attached the last few text messages with this complaint. He was very unprofessional, in addition to keeping my money. I am seeking a refund of my $521.33.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.