Business ProfileforSloan Appliance Service Inc

Date: Re: 9/12/2023 I phoned Sloan Appliance re: my dishwasher mother board stopped working & we NEEDED a new one (3rd time this happened; 1st one did not work, so Lowes reordered a new dishwasher, 2nd one a new mother board had to be ordered). Since the part was under Warranty, for our 3rd outage, I planned to pay for a labor installation charge! The service person who came to my home arrived WITHOUT the part to install. He then tells me exactly what I told Sloans on my call, that we needed a new mother board; he says, well you have to call Kitchen-Aid to get the part if it's under Warrenty, then hands me a Bill for $140. I was furious because they should have made it clear they did not have the part in stock and there is a charge to come out to look at the machine; which took all of 30 seconds to see it did not work. Then the service person told me what I already knew: you need a new mother board to operate the dishwasher! Sloan continues to Bill me for the Service person coming to my home! I called Kitchen-Aid to get the part; they told me they were sending Sloan the part; Sloan now tells me "they ordered the part, but sent it back". It took me over an hour on the phone trying to reach Kitchen Aid last Sept. and they said they were sending the part to Sloan! Sloan management told me "they ordered the part"! Who do I believe? I have spent way too much time trying to rectify this problem. I told Sloan that I would gladly pay for the gas for the service person's trouble, but he would not work with me to resolve this issue. If he would meet me half way to cut the bill by half, we could both resolve this issue, even though I feel they are just out for the money and do not care about their customers. I was in retail and always was told "the customer is always right". Please help me. Thank you.