Customer ReviewsforGreat Southern Homes

I highly recommend not purchasing a GSH home. Their site work, soil prep, sod and tree plantings is atrocious. Add 8-10k to price of home to allow to correct the terrible work their sub contractors (mainly landscapers) do. Wouldn’t recommend this builder to my worst enemy.

Good Morning BBB, and thank you for contacting us in regards to this homeowners concern. We have looked into this and nothing was noted on the homeowner orientation paperwork for Ms. G****** about any landscaping issues. We have also checked any and all warranty service request tickets for her home from closing until today. Unfortunately there are no tickets in the system related to this or any landscaping problems. Per residential building standards and GSH's homeowners manual, landscaping is an excluded item in our warranty paperwork handed out prior to and at closing that each homeowner signs. With that being said if the homeowner Ms. G****** would have reported something in the first 30 days we would have assessed it as a courtesy and made any necessary corrections as a one time courtesy. However at this point in time any responsibility in reference to this concern would be the responsibility of the homeowner. Thank you for reaching out to us at GSH! Joel B. Harmon Customer Experience & Warranty Dept. Manager Great Southern Homes

We have bough new house (Heritage Bay Society(Sumter, SC) Lot#47) from GSH in Jun 2022. They gives me one year warranty for most of the item, when I reported all issues, while fixing they are not fixing most of the issues. when I am asking update then they are saying we have closed all the one year warranty. Even though I have all email track, what ever they fixed they send me email and I confirmed it is fixed, but what ever is not fixed how they marked closed without my email confirmation? in this case they don't have to fixed anything just marked closed all issue without fixing.

Home closed by GSH and ***** - 7/18/22 6/26/23 - *****s reached out to GSH warranty regarding a list of concerns that would possibly be covered under their one year warranty which expired on 7/17/23 We at GSH responded back to the *****s between 6/26 and 6/28/23 in reference to scheduling an assessment to review what items would be covered and which items would NOT be covered under one year warranty standards 7/10/23 our GSH area Field Rep, per an agreement w/ the *****s, met w/ them onsite at their home and reviewed all items on their list - again some were covered whereas several where not After 7/10/23 GSH scheduled all warrantable items to be handled, and these items were all completed based on industry standards within a short period of time after the initial assessment in July. **There was one other email response on 9/5/23 after our Field Rep at GSH (now Field Mgr) asked the *****s if the framer / flooring company had been out to complete their part. The *****s replied back that the flooring company only came out, and we at GSH did confirm that the framer was not needed as the flooring company was able to resolve the issue on their own. 4/26/24 after approximately 8-9 months after the warrantable items assessed were addressed, there was no other further communication from the *****s, and their one year warranty had expired as of July 2023, Then at the end of April the *****s reached back out to GSH questioning our warranty office and field staff as to the status of any "pending items" which we at GSH were not aware of. Also had there been any pending and the *****s had contacted GSH within a very short period of time after their one year warranty had expired, we at GSH would have gladly reached back out to review any possible warranty covered items. However since there was absolutely no communication until almost 8-9 months later, the only remaining warranty items that would be considered to be handle, would be any that would fall under their 2 year mechanical warranties (plumbing piping, hvac ductwork or electrical wiring inside the walls). Although the items that the *****s emailed back in about were items that are no longer covered under any remaining warranties. We at GSH have explained this to the *****s over several emails within the last week, between 4/26 and 4/29/24, and our response to their BBB review on 5/7/24. Therefore at this time any one year warranty items that are still of concern would have expired in July 2023 and any subcontractor obligations per their contracts would be null and void at this time. Thanks again, Joel B. H***** - Customer Experience & Warranty Dept. Manger at GSH

To whom it may concern , My wife and I purchased this house in 2021 . Shortly after (approximately one year)the A/C unit started to have issues and would not cool the house . At the time we were first time home buyers, and far from having the knowledge on how to handle this issue . So we called and had a technician come out . Naturally we paid a couple hundred dollars in service fees . It did not however, fix the problem . So we called again, to which they came out, and for awhile after that it worked . Fast forward to October 2023 , now it’s shutting down . Only three years into owning the home . A technician came out and stated that he wasn’t sure of the problem and he would need to run some test giving me a range of anywhere between 600.00 and 1,100.00 . At this time I declined due to financial reasons . The winter came shortly after and we did not need the a/c . Fast forward to summer 2024 present time . It is now 80 degrees in my residence and we have only lived here three years . I have paid for service technicians come out which has cost hundreds of dollars and yet the problem still remains . This issues still remains on resolved in a residence only 4 years old and supposedly still under warranty. My wife , me and my eight year old son are in an 80 degrees house and racking up service fees with no sign of resolution.

Per the records we have on file for this homeowner our HVAC company was out 3 times in the first year completing the issues with his unit with no charge. One year and nine months after his warranty had expired he called and his unit was low on freon. Homeowner refused to do a leak check. Two years after warranty they went out and found the condensate lines were clogged and he was not doing proper maintenance on the unit. We have done everything during the warranty period needed to keep his unit running. Unfortunately this unit no longer falls under GSH warranty.

~GSH sent someone to look at the flooding between our yard and the neighbor's...The fix was temporary. It water is going to rot out our fence. ~The LARGE overly full dumpster that NO ONE has come to gather. ~The UNPAVED streets and the extreme flooding when it rains hard. ~The multitude of GIGANTIC potholes toward the end of the street. ~The lack of communication between GSH and our neighborhood. ~The lax way that we are being treated in response to communications. ~Being scolded for a sign, but NO CLEAR CUT communication on the pool or cabana progress. ~Entrance lights are dim at best.

Good afternoon Ms. L********. It is my understanding that you have spoken w/ Scott J****, our Upstate Division Customer Experience & Warranty Manager in regards to these concerns. Just to clarify, per my conversation w/ Scott this morning, the dumpster will be removed in the next 24-48 hours per his follow up w/ you yesterday. However in regards to the other concerns mentioned, all other items in regards to neighborhood amenities, roads, street lights, etc., all of those would fall under the responsibility of the HOA and / or the developer. We at GSH only purchased lots in this neighborhood and we are not a developer, but only a builder among various builders in your neighborhood who did buy lots from the developer as well. Thanks again for reaching out and we hope this helps in clearing up some of those questions regarding your concerns as a whole. Joel B. H***** - Customer Experience & Warranty Dept. Manager Great Southern Homes

We have been in our GSH since Mid Sept 2023. Not knowing much about this builder; we bought a home in a subdivision built by them. We have had NUMEROUS issues of (repairs, painting, plumbing, flooring etc) to be fixed within a 30 day time frame. Apparently this company PUSHES that this timeline be in place; however THEIR timeline is a different story! We have been back and forth with minimal work completed and us having the follow-up or schedule for these repairs to be completed. We are currently dealing with a problem/repair that should have been taken care of weeks ago. Was supposed to be completed today and once again, they call 40 minutes prior to scheduled appt time to say that item ordered was incorrect size and it will be another week to receive the part.....well well well. This is the broken record story of this company! If you are even considering purchasing a GSH - Please be advised: WORST BUILDER/CUSTOMER SERVICE that I have ever experienced in my lifetime!!! * BTW - They don't even deserve a 1 star rating but had no choice

We greatly appreciate the BBB reaching out to us at Great Southern Homes (GSH). In regards to this specific situation, we certainly understand the homeowner, Ms. M*****'s, frustration but please note that we are currently working w/ her in reference to most all of her concerns and have not stated that we at GSH would not be willing to address any legitimate warrantable concern. Thanks and please let us know if there is any additional info we can provide to the BBB while we move forward to a resolution on Ms. M*****'s overall concerns. Joel B. Harmon Customer Relations & Warranty Dept. Manager Great Southern Homes

They are the ABSOLUTE worst builders around!!!!!!!!! Do NOT have them build your home!! Also, do not talk with so called Anthony ( used car salesman) he is the Worst!!!!!!!

I have a water problem in my back yard. When it rains the water just collects because there is no drainage GSH says they don't cover that but I could have a landscaper out at my expense and have a drain put in The business behind us put up chain link fences between the end town homes so we can not get from our backyard to the front yard. That means no one can get into our backyards from the street Hope we don't need emergency help in our backyard. To fix that problem they said they would move our back fence 3 feet in. That means we paid for yard we don't have. I would never buy from GSH again They do not take responsibility for anything Lorraine

Good afternoon BBB and thank you for reaching out to us in regards to this review. As always we take every review seriously and as it's own individual situation and do not look at all situations as the same nor do we respond with a blanket / standard answer. We have asked our Area Field Manager for Ms. M*****'s region to contact her in reference to her concern to see if this is something caused by any work on our end or if this is result of something with the property behind her's that is not owned by Ms. M***** or GSH or any of it's subsidiaries. Thanks again! Joel B. Harmon Customer Relations & Warranty Dept. Manager Great Southern Homes

I have damage up and down my stairs that were never remedied. I called GSH warranty to fix/repaint putty spots and other paint issues on the stairs and they told me to wait until my one year. WHAT? I am tired of the paint issues that they refuse to fix. This is ridiculous. I have had blue tape up my stairs for 5 months. They told me I could pay a trip charge to have the painters come out. WHAT? This was never fixed in the first place. Paint said it wasn't their issue, wood said it wasn't theirs, fingers pointed at each other and warranty sat on their hands. DISGUSTED. I will NOT buy from them again and I will tell anyone that asks, STAY AWAY!

Good afternoon BBB. We are reaching back out to Ms. W*** to let her know that we would have our Area Field Manager come out on March 6th if she is available to review this concern again. Based on the information we have, it appears that we had already sent our subcontractor out one time before to address this concern of hers. Based on SC Residential Building standards we are only required to come back out to address nail pops / settlement cracks in the drywall one time within the first year after the homeowner has closed on their home. However as a courtesy we will come back out one more time to review this concern and would be willing to readdress it if it is a warrantable concern or if she would like us to go ahead and have the paint subcontractor come back out now for the one time within the first year. Thank you! GSH Customer Relations & Warranty Dept.

Not all of my year warranty issues have been fixed. I've been waiting for 3 months just to have my sink sealed. I they also had a painter come out to fix some cracks in the corners and he attempted to flush up some of my cabinets instead of caulking them and used to large of a gauge nail and split my trim. And they aren't wanting to fix it. Even though the warranty person I was dealing with notified by text and calls nothing was resolved and he said it wouldn't be covered under my 1 year warranty. I've had blue tape all around my house waiting on repairs to be done to be told 3 months later that I'm on my own for those repairs.

We are working w/ Mr. J**** to resolve all of his warranty covered issues. Our area Field Manager Melissa is assisting our local field rep in scheduling and completing these along w/ our vendors and subcontractors.

Thanks,
Joel B. H*****
Customer Relations & Warranty Dept. Manager
Great Southern Homes

Great southern homes has worked hard to resolve all my repair needs. Melissa was a great point of contact to meet all my concerns and needs.