ComplaintsforIMC Charleston

• Initial Complaint

  02/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  IMC is the management company for my HOA and they are ignoring my communication about a repair that they said would be completed in December that still has not been completed. Now they are ignoring my downstairs neighbor who has greywater backing up into her bathtub. I pay $300 a month and they won't do anything that they said they were going to do.

  Business response

  02/19/2024

  This complaint is invalid and incorrect.  We have responded to this owner several times but she refuses to accept what we are telling her.  We manage the overall common areas for the community, not individual units.  We pointed out the sections in the governing documents of her community (that are her responsibility as a property owner to read and understand) that address this and explained that the water leak she is referencing is an owner responsibility and not the responsibility of the community association.  There is nothing that IMC Charleston, or her elected board of directors, can do to help because of that.  The issue is an owner to owner issue and the two owners need to work with their HO-6 condo owners insurance to resolve the issue.  This has already been explained so I don't know what more we can do.    

• Initial Complaint

  09/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought my house in Oct 2020 and it unfortunately came with an HOA company. Below are the details: -Upon closing on the house, the previous owners stated in the contract they did not have any outstanding HOA fees for the 2020 year -I received my first notice to pay HOA dues from the previous company in Feb 2021. I was never informed about a balance, and the first payment I made towards our HOA fees was in Feb 2021 -After that I did not receive anything else from the previous HOA company, and the next time I was informed about HOA dues was in a letter in the mail from IMC Charleston in May 2022 only outlining a $280 payment was due, which I paid in June 2022 -However, IMC Charleston is saying I owe $815.39 in total dues (including late fees), but I shouldn't have a balance of $560 from the previous company, it should've been $280 and the only reason there was a balance was because IMC Charleston was transitioning on and I was not notified I needed to pay that $280 / who to pay it to. -So to clarify, I should only have had a balance of $280 on my account starting on 2/28/2022 (even though I didn't receive anything from IMC Charleston about payments due / outstanding balances, and only received a letter about the $280 HOA fee that was due in June of 2022). -I also should legally not have any late fees attached to the account, since I was not informed of how to pay my balance, or that I even had a balance on my account until I received a letter in the mail stating so in Sept 2023. -Also wanted to note, it took IMC Charleston almost 2 years to inform me of my balance via mail because before then they were only sending this information via the wrong email address (which they never contacted me to ask for my correct email address in the first place) -I've attached screenshots of our email convo, the payments I have made and outlined above, and the balance that is currently showing on my account that I just received access to yesterday (9/20/23).

  Business response

  09/22/2023

  IMC Charleston, LLC began management of Brownswood Village Property Owners Association in April 2022.  Our contact information for all homeowners and balances associated with the property are provided by the prior management company.  The "incorrect" email is one that was provided to us as a viable contact.  Welcome Letters were sent 6 weeks prior to our official taking over of the management of the association with a contact information sheet included.  It is the owner's responsiblity to ensure the management company has proper contact information.  We as the management company cannot waive any fees without the consent of the association's Board of Directors.  As the management company we follow the direction of the association's Board of Directors as they make all the decisions and we act upon their determinations.  Proper notifications were given on statements of balanced due on a monthly basis.

  Customer response

  09/25/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was not sent a letter 6 weeks prior to your company taking over management (unless via email, which would've been sent to the wrong person since you didn't have my proper contact information). The only letter I received in the mail in regards to your company taking over was the first letter about my upcoming HOA dues that needed to be paid after your company had already taken over, nothing regarding a balance or asking for any form of updated contact information.
  
  Sincerely,
  
  ****** *******

  Business response

  10/02/2023

  We can onlyu go off of the information we were given by the prior management company.  This property had an amount associated with it from prior management.

• Initial Complaint

  02/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been charged a maintenance chargeback fee. This was for a request to check our backflow regulators in my area of the subdivision. Summer Wood in Summerville, SC. I have been asking for this since August, and no one got back to me. Our manager that has since been fired from managing our subdivision chose to pull off a roofing contractor to come and deal with my said problem that I have asked several times for already since August and I have the emails to prove it. She misconstrued it to be an apparent emergency about a leak from my washing machine. This was happening in several because I was explaining the sometimes occurrence that happens of water leaking back into my washer and from my shower head. Mind you this was the third manager I sent an email to about it. They sent someone and I told the guy I have no problem with my washer or my household shut-off valve. I invited him in to see for himself. I explained all along my concern was about the backflow regulator and how I believe that since we have been having problems with other backflow regulators in the community I wondered if this was the issue that was creating the problem at my house as well as our whole 4 tenant building. He took a picture which was an invasion of my privacy I guess to prove he was there, but I never gave him permission. He left and then a few weeks later I was told there was a charge on my books for a $75.00 maintenance chargeback fee because he was called out after the MANAGER decide to call him out in an "emergency situation" which was a mistake I was told by a board member named Katy that it never should have happened but yet here we are. I am not giving up because I believe they charged me illegally and I feel like I am being retaliated against and discriminated against. Because a few of the BOD doesn't like me. This has gone way beyond what it should, They made a decision but never gave me a chance to have my due process or a hearing.

  Business response

  02/20/2023

  I am researching this issue and will post another response during the upcoming days with my findings. 

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