Customer ReviewsforLake Pajamas

This company is so overrated. Bought the kimono pajamas which completely gape open. Very useful. Contacted the company and they offered no solutions or offer to accept a return. The fabric is very hot as well. Complete waste of money. They also only post positive reviews on their website. Any influencer who hawks this garbage should be ashamed.

Here's the letter after being out $700 worth of pajama I am writing to express dissatisfaction with the customer service responses regarding the fit of the pajamas. After encountering several issues and noticing similar complaints on the Better Business Bureau site, I am compelled to share my feedback in the hopes of fostering improvement. One of the primary concerns is with the sizing of the pajamas. Despite following the sizing recommendations on your website, I experienced significant problems with the fit after washing. The garments, which were initially ordered in medium, ended up being far too large. While I understand that the website advises customers about potential shrinkage, the resulting size difference left me with pajamas that not only looked unappealing but were also impractical. The issue is further exacerbated by the company's policy of not allowing returns or exchanges for items that have been washed. This policy seems unduly stringent when customers diligently follow care instructions. The inability to exchange items that do not meet expectations is both frustrating and financially burdensome. In my feedback, I would like to draw attention to the customer-centered approach adopted by other high-end companies such as Nordstrom, LL Bean, Crew, and Anthropologie. These companies prioritize customer satisfaction and demonstrate flexibility in addressing issues related to product fit and quality. In contrast, the one-size-fits-all response from Lake appears rigid and fails to consider the unique circumstances and concerns of individual customers. Revisiting and potentially revising the company's policies regarding returns and exchanges, especially in situations where sizing issues arise despite customers following provided guidelines, would greatly enhance customer satisfaction. Adopting a more flexible and customer-friendly approach, akin to industry leaders, could contribute significantly to the positive reputation of Lake Pajama Company.

Lake Pajamas does not seem to care about customer satisfaction. Similar to the experiences of others, I wanted to love the Pima Short Robe I spent over $100 on at Lake Pajamas. However, it won't stay shut. I can only sit still in this robe, as it slips open. I have been given the runaround by customer service - I never once asked for a refund, but rather asked that my honest review (that the fabric feels amazing but the robe is essentially not usable) be posted on their site. Unfortunately, Lake's business model is that they only post stellar reviews. If I had seen a review that said this robe doesn't stay shut, I would have (happily!) purchased another product on their site. Instead, now I will never purchase from them again. I've contacted customer service via email, and also on the phone, and they were not helpful, and said they would "pass on my concerns." I continue to not hear back. It's dismissive and dishonest - other (good) companies have no problem posting all reviews because they care about their customers and stand behind their product. That's so clearly not the case here. My review continues to not appear on the site, but if you take a look, you'll see 5 star reviews from as recent as just a few days ago. I would not recommend buying from this company.

MILDREW! Please beware, I purchased 2 sets of theElizabeth floral pajamas for my daughters. I washed both sets together in cold water on delicate. Surprisingly, one top came out with what appears to be mold on it. They were clean with no stains or food on them - my 8 month old baby had worn them twice. Lake acknowledged that their pajamas can mildew. After only 1 wash and 2 wears this is completely unacceptable.

Horrible, absolute horrible customer service this company could care less about you. Pajamas cost l $100+ and they could care less that you’re their new customer or that you bought their pajamas and want to exchange them for a different size. I got pajamas as a gift but they were the wrong size. The return policy is 30 days (no shits given). I had no idea about this brand or the return policy. All I wanted to do was exchange the unworn pajamas for a different size. I reached out to their customer service, asking if I can make this exchange, but they would not budge. They didn’t care to help me. They refused to help because they’re going to stick to their 30 day policy, regardless of anything else. That’s convenient to them, of course. This company is pure trash, because their people and the principles and values they operate on are of complete disregard to the customer. Customer service isn’t their number one priority, nor is it their number 10 priority, nor is it their priority at all. Do not waste your time or money.