ComplaintsforGold's Gym
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Around the time of July, I canceled my business with Golds Gym on Folly Road. I was told by the representative that due to the time in which I canceled I would not be billed again. This was fortunate as I was moving to Nevada to assist in a healthcare staffing crisis in the Intensive care unit. In December I was contacted by a debt collection agency about an overdue balance of about $140 that would harm my credit rating if not paid. I called the business and they were not helpful and essentially told me to cease contact with them and handle all aspects of billing and discrepancy resolution with the debt collection agency. After multiple calls, they were able to send me a copy of the cancellation forum. However, it seemed that someone had printed the forum out and written on it then taken a picture and reuploaded it to the computer. They wrote that I needed to provide proof of the move and then they would waive the fees (something they refused to let me do previously). Currently, I am forced to pay out of pocket to write a written letter and send it via certified mail in order to alleviate the burden on my credit score. This level of member service is unacceptable and requires immediate intervention.Business response
12/08/2022
Mr. ***** did complete a cancelation form on June 10th, he was notified via email on June 14th, that he was still under contract and proof of his relocation was required to process the cancellation. Mr. ***** never provided proof of his move, so his account continued to bill. He had a credit card change in July that prevented his payments from going through, this continued to happen each month until it was turned over to our collection agency in October. Our billing company attempted to contact Mr. ***** over 100 times before it was sent to the collection agency. Mr. ***** called the gym on December 6th, and I spoke with him regarding his account being turned over to collections. He requested copies of his cancellation paperwork and his agreement. When I emailed him the information, I let him know we still just needed proof of his relocation and we would remove his account from collections. I'm not sure what the issue is with providing proof if he relocated to Las Vegas.
In lite of all of this, we are going to waive the past due balance and remove the account from collection.
Customer response
12/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
08/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I saw my credit report and I noticed that there are inaccurate and fraudulent accounts that I needed to report and correct by your company. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported: Account Name GOLD S GYM JAMES ISLAND Balance $165.00 Account Number XXXXXXXXBusiness response
09/07/2022
Business Response /* (1000, 5, 2022/08/30) */ Contact Name and Title: JAMIE S****/GM Contact Phone: ************ Contact Email: ******@GOLDSGYM.NET Member signed up for a 1 year agreement on 2-20-2018, and was turned over to collections for non- payments that started in May 2018. Several attempts were made to contact the member before it was ever sent to collections. If the member would like to contact the gym directly we can help resolve this matter.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.