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Find a Location

Pivotal Fitness has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pivotal Fitness

      1401 Sam Rittenberg Blvd Charleston, SC 29407-5031

    • Pivotal Fitness

      1645 Old Trolley Rd Summerville, SC 29485-8280

    • Pivotal Fitness

      69 Wentworth St Charleston, SC 29401-1429

    • Pivotal Fitness

      1005 Tanner Ford Blvd Hanahan, SC 29410-4713

    • Pivotal Fitness

      829 Orangeburg Rd Summerville, SC 29483-8916

    Business ProfileforPivotal Fitness

    Fitness Center
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Pivotal Fitness has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pivotal Fitness

        1401 Sam Rittenberg Blvd Charleston, SC 29407-5031

      • Pivotal Fitness

        1645 Old Trolley Rd Summerville, SC 29485-8280

      • Pivotal Fitness

        69 Wentworth St Charleston, SC 29401-1429

      • Pivotal Fitness

        1005 Tanner Ford Blvd Hanahan, SC 29410-4713

      • Pivotal Fitness

        829 Orangeburg Rd Summerville, SC 29483-8916

      Location of This Business
      1401 Sam Rittenberg Blvd, Charleston, SC 29407-5031
      BBB File Opened:
      8/27/2004
      Years in Business:
      20
      Business Started:
      1/1/2004
      Business Started Locally:
      1/1/2004
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      150
      Business Management
      • Mr. Nate Boggs, General Manager
      • Mr. Truitt Pressly, General Manager
      • Ms. Michelle Foley, Owner
      • Mr. Taylor Korol
      • Mr. Nick Vissat
      Contact Information

      Principal

      • Ms. Michelle Foley, Owner

      Customer Contact

      • Mr. Nate Boggs, General Manager
      • Mr. Truitt Pressly, General Manager
      • Ms. Michelle Foley, Owner
      • Mr. Taylor Korol
      • Mr. Nick Vissat
      Additional Contact Information

      Fax Numbers

      • (803) 772-1513
        Primary Fax
      • (843) 972-1764
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/26/2024

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      I signed up for what I thought was going to be a trial membership at a gym and was informed later that the paper I signed tied me into a 12 month contract. This gym is in the opposite direction and not close to my work and so I decided that it wasn’t going to work out for me. When I tried to cancel, they said there was nothing I could do and that I was locked in. I also called their corporate office and received the same information saying that I signed the paper so that I was locked in for 12 months. I was told upon signing that it was a 12 month contract that I could not get out of. I thought that I could cancel anytime. I don’t think it’s fair that I have to pay for something for 12 months that I will never use.. I think it’s really sad that gyms get away with trapping people in membership contracts. I would like help in getting this membership canceled.

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maya M

      1 star

      05/06/2024

      Trash. They wouldn’t cancel my membership Even after I left the STATE Had to block them from my credit card Ended up having unpaid unused bills go to colllection and drop my credit score Stay away and save yourselves a headache Ive been away from Charleston x 3 years and it still haunts me in one way or another

      Local BBB

      BBB Serving Central South Carolina & Charleston

      BBB Reports On

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