ComplaintsforShapes and Structures
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, I signed a contract with Shapes and Structures (see attached) in August 2022. I put a down payment for $2500 (50%) then. I did not hear from Mr. Soapes for months and then followed up with him in October to confirm he would start building our guest and master bathroom in December. We verbally and in texts agreed the project would be complete before the December holidays. JR started the project in December and completed the guest bathroom. Over the next three months, JR canceled multiple times due to different reasons. In mid March, he did not show up to our house after calling us the day before. My husband and I texted and called him. He got back to us the next day and apologized. JR still had to complete the master bath light fixture, trim, and mudding that was part of the original contract. We also asked him to hang an additional light and two mirrors that was not included. Over the time period, I paid $4450 to JR since he asked me for money because his tools were stolen. We let JR go since we needed the project complete and he could not commit to a day to complete the master. JR is requesting that we pay him $1600 and giving us a discount. He can not provide receipts for purchases and says he cannot pay the tile sub contractors. I am unwilling to pay him as he has not completed the job and no showed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.