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ComplaintsforHoliday Inn Express
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Complaint Details
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Initial Complaint
05/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was told $119 per night for a room and was charged $149 the next day. I caught it because I asked for my receipt. They need to be contacted and find other complaints.Business response
05/17/2023
The front desk agent did refund the guest $30 plus tax off his room. The same day he told the agent about the rate that he was quoted. The amount that was reimbursed to the guest was $36.20 this includes taxes and fees. The folio is attached.Customer response
05/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.