Business ProfileforBaker Motor Company Of Charleston, Inc.

I THINK BAKER CADILLAC IS STEALING CUSTOMERS ' HARD-EARNED MONEY FOR THE BENEFIT OF THEIR EMPLOYEES. I HAD TO GET MY LEFT FOR DOOR ACTUATOR REPLACED, AND THE PART WAS $58.71, BUT THE LABOR WAS $2,763.99. I PAID A TOTAL OF $2,876.98. THEY STATED THEY FOLLOW THE GMC GUIDELINE, SO I CONTACTED ANOTHER GMC COMPANY THAT STATED THEY DO BOTH SIDES BECAUSE THE OTHER SIDE WILL GO OUT SOON DUE TO THEY WORK TOGETHER. THE PRICE THE OTHER GMC COMPANY GAVE ME WAS $1,500.00 TO $1,800.00 FOR THE SAME FIX. I SPOKE WITH GENERAL MANAGER ALLEN YOUNG, AND HE GAVE ME SOME STUFF ABOUT THE OTHER DEALERSHIP IN A CHEAPER AREA, AND THEY HAVE TO PAY THEIR MECHANIC MORE BECAUSE OF THEIR LOCATION. THEY CHARGED ME FOR 13 HOURS WHEN MY CAR WAS NOT THERE FOR THAT LENGTH OF TIME. ACCORDING TO BAKER CADILLAC, THAT IS THEIR SET FEE EVEN THOUGH THE JOB ONLY TAKES 1-3 HOURS. CHRIS CASEY GAVE ME SOME STUFF ABOUT A ROOFER. AFTER PAYING THAT AMOUNT, MY CAR AC STOPPED WORKING AGAIN, AND I HAD TO TAKE IT BACK CHRIS STATED SOMETHING WAS CAUSING THE FREON TO LEAK WHEN I DID NOT HAVE ANY LEAKING PROBLEMS BEFORE. THEY DID FIX THE LEAK AT NO CHARGE. IF I HAD KNOWN THAT THEY WERE GOING TO CHARGE ME FOR 13 HOURS FOR AN 1-3 HOUR JOB, I WOULD HAVE TO TAKE MY CAR SOMEPLACE ELSE. I THINK THAT THEY A PRICE GOUGING THE CUSTOMERS. IF YOU ALL CAN NOT DO ANYTHING WITH THEM, I WILL BE CONTACTING THE LOCAL NEWS STATION ABOUT THIS. THE GENERAL MANAGER OFFERED ME $300.00, BUT AFTER CHECKING WITH OTHER DEALERS AND PEOPLE, EVERYONE IS SAYING THE SAME THING THE LABOR PRICE IS OUTRAGEOUS! I WANT THEM TO FIX THE RIGHT SIDE ACTUATOR AND REFUND ME AT LEAST $1,000.00, COMPATIBLE WITH THE OTHER DEALERSHIP THAT IS GMC. THEY ALL GET THEIR PARTS FROM THE SAME PLACE, SO WHY IS BAKER CADILLAC STEALING CUSTOMERS' MONEY? THE GENERAL MANAGER ALSO STATED TO ME ABOUT THEM HAVING TO PAY THE BILLS TO RUN THE BUILDING. I AM NOT RESPONSIBLE FOR PAYING ALL THEIR BILL! PLEASE HELP. I WANT FAIRNESS! I ALSO CONTACTED THE CADILLAC COMPLAINT OFFICE.

Eric G********, Fixed Operations Director, called client after reviewing service history and had a pleasant discussion with Ms. W****. We reviewed replacement of her actuator that wouldn't operate for the vent system on the interior of the vehicle. We discussed pricing, industry standard labor guides, and what we recommended and replaced. I told her I am comfortable with the pricing, and what was replaced. And that when she had to visit the 2nd time, we had to replace an unrelated part for a freon leak in then engine compartment, which we did not charge her an additional $1,065 for because she was just in for the same or similar symptom.

Ms. W**** has been a loyal service client since purchasing her 2014 Cadillac ATS from us in 2014. Because of this, we sent her a check for $1,000 in hopes to continue to earn her business and trust. She knows she can contact me should she need to for anything in the future.