Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In town visiting friends I attended a Charleston Battery FC game and parked in location requiring payment by app. I paid but in error entered my phone number in the field where I was to enter my vehicle license plate. Upon returning to the car I say the Parking Notice and asked the parking attendant who gave the notice what I should do. Showing them the email receipt of my payment. They said they could do nothing on site and refer me to the online appeals process on the back of the ticket. After returning to Georgia I attempted the online appeals process but the website was none responsive. I called the number on the back of the citation and the persons answering the phone told me to email the appeals. I did. The email was received and opened (April 7) but no one has responded. I have called and tried to leave messages but the voicemail is full.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 21, 2025 my daughter I parked in a Palmetto Parking parking lot in Charleston. We paid for parking, actually ended up paying twice. We then attended a concert down the street and when we got back to the car there was a ticket on it. Today I got a letter in the mail from Coastal Parking Management saying I owe $75 for a parking citation. I tried called both Palmetto Parking and Coastal Parking Management but got recordings and voicemails. I emailed Palmetto Parking and attached screenshots from my bank account proving we paid that night, $21.51 and $12.15. I've also attached those screenshots here.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/4/25 I traveled to Charleston to have surgery on my face to remove a cancer. 2/5/25 after a follow up with the doctor my wife and I went to Patriots Point Mt Pleasant to take a tour to Fort Sumter. Upon entering the road to the parking lot a work stopped us due to road work and escorted us to the parking lot. When we pulled into a parking space we saw a sign saying the last tour of the day had past. We left Patriots Point. On 3/10/25 I received a letter for non payment of a parking space 20.00$ plus 35.00$ penalty. My issue is the letter was dated 3/7/25- after the 30 day period to protest the charge. By the letter we entered the parking area 12:57pm and left 1:14 pm on 2/5/25- a total of 7 minutes. This seems like a scam to visitors/ tourists- we entered the parking lot, read the sign then left. Also why was the letter not sent out until the 30 days had passed denying us the opportunity to protest the fine. I am really surprised Charleston City would do this or allow these practices to take place. Any help you can give us is appreciated. The notice # ******** from CPM- Coastal Parking Management.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2nd 2015 I parked in the lot to go see Fort Sumpter. I scanned the code and parking provided at the lot and chose 3 hours which I then paid for getting a HONK receipt. Just yesterday March 8th my brother texted me a photo of the Mail showing my car and a violation of parking stating "valid payment not found or over time". This is odd because I can't appeal being it's past 15 days plus the Mail went to an old address which hasn't been on file for my car in over 3 years now. I paid the $55 bill online yesterday to avoid charges and collections, but being I parked legally and have proof of this, I should absolutely get reimbursed for this and any charges dropped.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were attending Operation Overnight on the USS Yorktown and CPM runs the parking facility. We were given directions to the dock side parking lot, but this was in error. We were not parked, but apparently entering the lot triggers the parking violation if you exit without paying. The citation was apparently issued in January, but the notice was dated Feb 17th. An appeal must be made within 14 days, but CPM didn't even alert me of the citation until 30 days had passed meaning they will not accept an appeal. Patriots Point should not be doing business with CPM.

  Business Response

  Date: 02/24/2025

  Good morning, 

  We use  an automated citation notice delivery system and we do not have direct control over the mailing of citations to parkers.  Citations are supposed to be mailed within 3 business days of the citation date.  I will address this with our vendor right away.  

  After reviewing the citation and your complaint, we have decided to void this ticket because you were with Operation Overnight and were sent to the wrong lot for drop off/pick up.

   

  Customer Answer

  Date: 02/24/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and appreciate that the business responded in a timely manner to an error on their part in the mailing of the citation. I'm sure the appeal process would have been the same either way. Thank you. 
  
  Sincerely,
  Stephen G

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2, 2025 I received a parking violation from CPM. Violation is dated January 22, 2025. Supposed date of violation was December 22, 2024. The violation states "valid payment not found or over time". The photos included in this bogus violation are me parked in the middle of a street. One photo is of my car parked next to a turning arrow. The second photo is of my car parked on top of the turning arrow. Violation does not state a street name, parking lot, or any information that states I did not pay for parking. No one answers the phone. I can't email because it is past the 14 days. They are requesting a check or money order to be sent to PO BOX 12065,Charleston SC 29422. It is a scam and I will not pay the fee $20 parking fee plus $35 penalty. The reason I know it is bogus because I NEVER park where I have to pay. I always park in the street and pay a meter. I wonder how many people fall for this scam and pay them!!!!

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the correct fee of $13.45 for 2 hours of parking. Upon returning to my vehicle, I found a $50 violation stating no valid payment. When I return home I determined that in the dark, on a small mobile device, I had entered 1 digit on the license plate incorrectly; swapping a V for a W. While the small print at in the app does state that numbers must be entered correctly, this is a minor, honest error that should be easily resolved and the correct amount was very obviously paid in full. I immediately contacted the business and my appeal was denied. Further, I was told that the fee and penalties would increase if I did not pay in 7 days nor would be original $13.45 be refunded for which I received no services in exchange. I paid the fine of $53.95 (including service charge) to avoid additional penalties, however, this business practice is unfair, unconscionable, and egregious.

  Customer Answer

  Date: 12/06/2024

  Hello

  The city of Charleston contacted the business on my behalf.  They have reconsidered and will be sending a refund for the citation.  This is now resolved and you can close the complaint.  Thank you. 

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/27/2024 I parked on 19 Hagood Street to attend a work meeting at the nearby office building. When I pulled into the parking area I saw signs to NOT park to the right, so I parked to the left, where there were no signs stating that parking was restricted or for pay. I looked for a lot attendant and did not see anything. I left and went to my meeting. When I returned I had a $50 violation which I appealed. in my appeal I stated that there was no signage in my parking area that stated it was restricted. I took pictures and offered to send them. The response was that there was a sign stating there was a sign on either side indicating it is a paid lot. I responded that there was only one sign, facing inward (so it would not be seen upon arrival as it is behind you), and the same side as the other signage, where I DID NOT PARK. There are no other signs stating it is a pay lot. So the right side had clear signage, the left did not. I parked on the left. Further, when I went online after the appeal, they increased my fine to $75 due to time passed, which was on their part of the appeal taking forever. They are clearly price gouging without adequate visible signs or evidence to back their claims. It should be illegal. I have not paid any money yet as I want the ticket absolved.

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon, I'd like to share my well documented experience with Coastal Parking Management, a private parking company in Charleston, SC. I thought I was alone in this experience, but now see many similar complaints filed here. On July 8, I received a citation after paying to park via the HONK app. The fee was taken from my account, but the citation read "valid payment not found." I followed CPM's appeal process that evening. Their email states that a response email will be received within 21 days. Their email also states that the dismissal period will close within 15 days and late fees will start to be added. This means that you can start accruing late charges before you know the status of your appeal. I received no response. I followed up via email 23 days after the citation on July 31 and again on August 6 and 13. I received no response, but then received a letter in the mail requesting late payment charges. The letter contained a phone number that I called and left a voicemail. I received no response. Today, 80 days after the citation was issued and the appeal was filed, I received a nondescript email with no signature stating that although I paid to park at 31 Woolfe Street, I paid to park in zone 88121 and actually parked in 88162 and that I must pay the citation and additional fees. Another complaint filed here mentions a similar experience with the deceptive QR codes. CPM's appeal process is set up to be purposely prolonged - allowing for additional fees to be added before ultimately denying the appeal. Sincerely, Kendyll C******

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a parking lot next to a restaurant. I paid for two hour parking. We were a few minutes past the two hours when finishing up our dinner. I tried to go onto the mobile app to pay for additional parking time, but there was no way to pay for more time in the app. The parking lot must outsource the billing to the Honk Mobile app, because the lot I parked in was not listed in the app to purchase additional time. I received no text or email offering to extend time either. I came back to my car just a few minutes past the 2 hour limit, and there was a $50 citation attached to my window. The two hour parking was less than $14, so this fee is not only excessive, but it is also unfair and extortion-like. The same day I received the fine, I asked the parking lot company to waive the citation and provided supporting documentation that I paid for the 2 hour parking. More than 10 weeks later, they finally responded with a refusal to waive the fine. This company's practices are egregious and predatory. They're not threatening me for non-payment, even though it's been almost 3 months and I tried promptly to get it resolved.