ComplaintsforGreystar

• Initial Complaint

  08/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I lived at The Art On Highland from 10/22-10/23. I had signed a lease renewal but upon the first month of what I thought was a new lease, I was hit with an additional $500 charge stating I was on a month to month as there was one signature missed in my renewal. I spoke with the leasing manager who told me I could pay the $500 and move out with a 30 day notice or sign another lease. I chose to pay the $500 and move. On 11/30/23 I was sent a charge for breakdown of move out costs being $3503.54 stating I had costs for cleaning, damages, and an early lease break fee. I then started my correspondence with the provided resolution team at *************@greystar.com asking for them to remove the lease break fee as the manager was the one who advised me I only needed 30 day written notice as I was on a month to month at that time, and to advise what the breakdown of costs were. After months and 8 emails later, but no response or call, I received an updated cost of $516.38 on 5/1/24. I repeatedly emailed asking for what the charges were with no response. On 6/16/24 I emailed my contact as well as the CEO of the company stating I was still not being given the info I needed in order to verify the charges were accurate for me to make my final payment. On 7/17/24 someone from his office messaged me stating that would be in contact to go over the fees, and 8/8/24 I received notice on my credit score that I was now in collections for this payment. Once again I proceeded to email the CEO and his office where they had the manager of the apts I lived in contact me with the initial costs containing the early lease fee and telling me he couldn't help me further and to contact *************@greystar.com as I already had. Now I have a $525 charge hitting my credit score in collections that I do not feel is a valid charge and they still have yet to tell me what these fees were for. I have been more than willing to pay my fair and accurate account but they have failed to do their jobs.

  Business response

  08/09/2024

  Dear ********,
  Thank you for sharing your concerns with us. We apologize for the issues you've experienced regarding the billing and charges at The Art on Highland. We have contacted the property and their leadership to investigate this matter further. A Greystar representative will reach out to you within 10 business days to address your concerns.
  Sincerely,
  The Greystar Team

• Initial Complaint

  08/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Ms. Amanda and The Greystar Property management has not responded to my letter from attorney or haven't responded to me at all, but they are fast with trying to collect money and evict tenants. The apartments on the site Greystar Realty is the total opposite, There are only old classic apartments with paint all over. They will tell you there is nothing they can do. This is pure fraud. Bait & Switch tactics and scam artist. Avana Overlook has made my living experience here horrible.

  Business response

  08/08/2024

  Dear ******,
  Thank you for sharing your concerns with us. We apologize for the lack of response to your letter from your attorney and your attempts to contact us regarding the issues at Avana Overlook. We have contacted the property management and their leadership team at Avana Overlook to investigate your concerns. A Greystar representative will reach out to you within 10 business days to discuss and address your issues.
  Best regards,
  The Greystar Team

• Initial Complaint

  08/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Dear GreyStay Management, I am writing to formally notify you of my intention to terminate my lease agreement for the rental property located at 652 Blu Towns Way, Pineville NC. 28134. The lease was signed on 9/9/2023 and is set to expire on 11/9/2024. I am requesting to terminate the lease early, effective 9/5/2024, due to several issues that have significantly impacted my safety, privacy, and quality of life in the rental unit. These issues include: 1. **Unsafe Dogs**: The presence of aggressive and unrestrained dogs in the community has made me and my family feel unsafe. Despite my previous complaints, this situation has not improved, and we continue to fear for our safety. 2. **Lack of Privacy**: The walls in the apartment are extremely thin, providing little to no sound insulation. This lack of privacy is unacceptable, as I can hear conversations and activities from neighboring units, and I assume they can hear mine as well. 3. **Construction Noise**: Ongoing construction in and around the building has created a constant and unbearable noise level. This has disrupted my daily life and made it impossible to maintain a peaceful living environment. These conditions have made it unfeasible for me to continue living in the property. I have documented these issues extensively and attempted to address them with you previously, but there has been no resolution. Given these circumstances, I am requesting to be released from my lease agreement without penalty. I am willing to cooperate in facilitating a smooth transition.

  Business response

  08/08/2024

  Dear ***** ******,
  Thank you for sharing your concerns with us. We apologize for the issues you have experienced, including the aggressive dogs, lack of privacy due to thin walls, and the ongoing construction noise at 652 Blu Towns Way in Pineville, NC.
  We have contacted the property management and their leadership at 652 Blu Towns Way so they can investigate and a Greystar representative will contact you within 10 business days.
  Best regards, The Greystar Team

• Initial Complaint

  08/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am being inappropriately charged an additional 3 weeks' rent beyond the length of my lease because the property manager will not provide accessible Notice to Vacate documents on a rental property I vacated 6/15/24. The lease requires 60 notice if not renewing, which I provided via email 7/13/24. My lease expires 9/20/24. I have saved the email correspondence spanning from 7/13/24 to current, in which I have repeatedly noticed Hideaway N Scottsdale that I have been unable to access the document due to their faulty access link. Although I have requested to meet both verbally and in writing with the site Manager Bry'on Carter, I have been denied verbally and ignored through email. When I was finally able to access the Notice to Vacate document 8/6/24, the document was not legible and I could not read the content. I received a legible document today via email attachment, that reflected that Hideaway N Scottsdale extended my lease to 10/10/24, stating that I had not accessed and signed their Notice to Vacate document within their assigned time frame. I am seeking your assistance to resolve this issue. I am willing to pay through my lease end date of 9/20/24 and sign their Notice to Vacate document reflecting the notice date of 7/13/24 and the vacate date of 9/20/24, which is reflected in numerous emails, and was also provided verbally over the phone on 7/25/24 over the phone, but I feel they are fraudulently extending my lease and attempting to charge me for a lease extension that is not applicable, when they are responsible for a dysfunctional link sent repeatedly as the only means to sign their Notice to Vacate document, and the manager would not meet with me to resolve.

  Business response

  08/07/2024

  Dear **** ****,
  Thank you for sharing your concerns with us. We apologize for the issues you've experienced with accessing the Notice to Vacate document and the subsequent billing concerns. We have contacted the management and leadership at Hideaway N Scottsdale to investigate this matter. A Greystar representative will contact you within 10 business days to follow up and address your concerns directly.
  Thank you, The Greystar Team

• Initial Complaint

  08/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They’re forcing us to pay full amount by cashiers check/money order when it makes sense to pay online. Our account is locked. I have 2 other roommates - one is my friend but we are not family. It is a huge inconvenience on everyone. We pay rent at the end of the day. I don’t believe an apartment complex can force people to pay full amount all at once by cashiers check.

  Business response

  08/07/2024

  Dear ****** ******,
  Thank you for sharing your concerns with us. We apologize for the inconvenience you have experienced regarding the payment methods at 1717 N Verdugo Rd. We have contacted the property management and their leadership to investigate this matter. A Greystar representative will reach out to you within 10 business days to address your concerns directly.
  Best regards,

• Initial Complaint

  08/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I currently live in the Mira vista hills apartment by Greystar 1st the maintenance do not come to fix things if you put in an emergency work order they still don't come I went without hot water for 4 days called everyday they still hasn't shown up I had to reset the furnace myself NOW THEY HAVE CHAINS AND LOCKS ON ALL THE GATES MY CHILD HAS EPILEPSY AND IN ORDER FOR THE PARAMEDICS TO GET IN THE GATE THEY HAVE TO GO GET THE SECURITY TO COME UNLOCK THE GATE BY THE TIME THEY DO ALL THAT MY CHILD COULD DIE IN ORDER FOR ME TO BE ABLE TO LEAVE I HAVE TO WALK THROUGH A BIG PUDDLE OF WATER THROUGH DIRT WHICH HAS ORIENTAL ROACHES ALL THE WAY AROUND MY BUILDING TO THE MAIN ENTRANCE THE SECURITY TELLS ME THAT THE FIRE DEPARTMENT, AND POLICE TOLD THEM THAT IT WAS OK TO CHAIN THE GATES WHICH I DOUBT BECAUSE HAVING CHAINS AND LOCKS ON THE GATES IS A HAZZARD WHAT IF ONE OF THE APARTMENTS CATCH FIRE HOW ARE WE SUPPOSED TO GET TO SAFETY ALSO THEY HAVEN'T EVEN INFORMED THE RESIDENTS THAT THEY WERE CHAINING THE GATES

  Business response

  08/07/2024

  Dear *******,
  Thank you for sharing your concerns with us. We sincerely apologize for the issues you've experienced with maintenance and the safety hazards due to the chained gates at Mira Vista Hills Apartments. We have contacted the property's management and leadership team to investigate these matters. A Greystar representative will be in touch with you within 10 business days to discuss your concerns and find a resolution.
  Best regards,
  The Greystar Team

• Initial Complaint

  08/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I entered into a six month lease at Napa Oaks Apartment in Boerne, TX with the lease ending on July 26, 2024. My significant other and I were planning a move to another state, so we were originally going to be moving at the end of August, so I requested a one month extension. However, our move date was moved up to August 2, 2024. I called the management company in office on July 19, 2024 to explain the change in our situation and ask if they would be able to help me at all. Ian informed me that they would absolutely help because "it would be silly for us to charge you for time you aren't in the apartment". He told me that the day I came to turn in the keys, I could take care of paying a prorated rent of "a couple hundred dollars max". On August 2, 2024, I called into the office and inquired about the amount owed for the prorated rent. Ian claimed to have no knowledge of the conversation. Once I refreshed his memory, he responded with "oh, I remember our conversation now, hold please". His manager comes on the phone and informs me that they would not honor the word of Ian because it was not placed in writing and I was financially responsible for rent through August 26, 2024. I have since payed the full amount, but it is absolutely unacceptable that I was given information on the phone by an employee at this company, and they refused to honor the information I was given.

  Business response

  08/06/2024

  Dear ******,
  Thank you for sharing your concerns with us. We apologize for the confusion and frustration caused by the miscommunication regarding your prorated rent at Napa Oaks Apartment in Boerne, TX. We have contacted the property and their leadership to investigate this matter further. A Greystar representative will be in touch with you within 10 business days to discuss and resolve your concerns.
  Thank you for your patience and understanding.
  Best regards, The Greystar Team 

  Customer response

  08/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait to hear from the company within 10 business days.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  08/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I renewed my lease for the second time at Santana Heights back in March. I am now being charged an additional $100/mo for parking without any prior notification. I have checked all lease details that I signed and there is no parking addendum or mention of the $100 fee. I spoke with Kimberly and she referred me to Property Mgr Nick Tran, and I was advised that they will not remove the fee. His reasoning is because I didn't have a parking fee LAST YEAR during my first lease, so he is now adding it after a random audit. He is now asking me to sign more paperwork for the parking, although Section 15 of the lease specifically states that there is no rent increases or contract changes allowed until the leases ends. Not to mention, not only was this lease renewed early back in March, my updated parking tag was also ordered and provided at that time. He also mentioned that I added the vehicle mid lease - which is not the case. I've had this vehicle since my first lease. This is misleading and unfair, and I am requesting to have this fee removed from account ASAP from the remainder of my lease without any changes to my parking permit or access to resident parking.The parking for Santana Heights is in Public garage, which is not secure. All other buildings under this leasing office, both Misora and Levare, have private SECURE parking that cannot be accessed by the public. But Santana Heights residents are being required to pay the same fee as those with private parking. I am again requesting this charge to be removed until the end of this current lease, because it was not included in the lease documents, or during the renewal. Section 15 of the lease prevents contract changes, which also applies to the leasing company as well.

  Business response

  08/05/2024

  Dear ******** *******,
  Thank you for sharing your concerns with us. We apologize for the unexpected $100/month parking fee at Santana Heights and any inconvenience this has caused.
  We have contacted the management team at Santana Heights and their leadership to investigate this matter. A Greystar representative will contact you within 10 business days to discuss and resolve your concern.
  Thank you, The Greystar Team

  Customer response

  08/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  08/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I used to live at 4001 Fannin St, Houston TX, 77004. My Lease was from August 13, 2022- August 12, 2023.On June 5th I notified the previous management, ****, that I would not be renewing my lease and if there was anything thing else that I needed. They responded and said I didn't need to do anything thing else, and they notified the team of listing the unit. I had seen it listed on apartments.com.On August 7th, 2023, Greystar took over the property and I was not aware of the situation. That was the day I hired movers to move everything out of my apartment. I went to turn in my Key for the mailbox on August the 11th 2023. That's when I learned that the new management took over. He said he couldn't do a final walk-through and said that it would be fine. I signed some papers and asked when I could pay my final payment because it never showed on my account. He told me it should be on there in a few days. After a few days, I wasn't able to log in anymore.I received an email in late August from Greystar saying that they were sorry to see me leave and asked for my unit number and what day I was moving out. I told them I had moved out when my lease ended. They responded by saying when My lease ended. I said back that I had just moved out a few days earlier. Then didn't hear anything until months later. Suddenly, I owe $6000 to them. I got a pretty threatening phone call from a Representative (that I don't think I can share here) while I was at work. I've stayed in contact with them for months, but they aren't looking to solve the issue. They sent me to a collection agency recently.I have made it clear I will pay what I owe them for the dates of August 1- August 12 2023. The amount was about $400 something. But, they insist on $6000.I feel like I am being taken advantage of by this company and I don't know what to do. I've always tried to pay everything I owe and never tried to take advantage of anyone.

  Business response

  08/05/2024

  Dear ***********,
  Thank you for sharing your concerns with us. We sincerely apologize for the confusion and frustration regarding the billing for your lease termination.
  We have contacted the team at 4001 Midtown and their leadership to investigate this matter. A Greystar representative will reach out to you within 10 business days to address your concerns and assist you further.
  Thank you for your patience and understanding.
  Sincerely,
  The Greystar Team

  Business response

  08/07/2024

  
  This statement was created after the initial takeover and I believe charges were added in error. I have made all necessary corrections and attached a copy of the new Final Account Statement. The total including final water bill is $611.FAS was revised to reflect the actual amount owed.  It is attached for reference

  Customer response

  08/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  The final amount shown in the pdf is the correct amount I should’ve been billed. If you could please email me with that same pdf and how to pay that final amount of $611 I would be more than happy with this resolution.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  i have filed a complaint about morada sky before and was able to get the issue resolved but now that i have moved i have the same issue with erroneous charges. they are attempting to charge me $800 for paint, i lived in the unit almost 4 yrs they will need to paint for the next tenet. they conducted 2 inspections between january and may and i was never cited for anything such as paint, the bathtubs or extra charges they have on the ledger. yes i broke the lease because of them always charging tenets extra late fees on rent even when paid on time. I also did not turn in the keys but I did email them letting them know i vacated the property. there was a judgment for me to no longer have access to unit, they still charged me fees after the date. i have uploaded pics showing the condition i kept my unit

  Business response

  08/02/2024

  Dear Ms. *******

  Thank you for sharing your concerns with us. We apologize for the issues you have experienced regarding the charges from your previous unit at Morada Sky. We have contacted the property and their leadership team to investigate your concerns. A Greystar representative will be in touch with you within 10 business days to follow up on this matter.

  Best regards,
  The Greystar Team

  Customer response

  08/07/2024

  
  Complaint: ********
  
  I am rejecting this response because: I’m still waiting to hear from graystar
  
  Sincerely,
  
  ******** ******

  Business response

  08/07/2024

  Thank you for sharing your concerns with us. We apologize for the inconvenience you have experienced. We have contacted the leadership to investigate this matter further. A Greystar representative will contact you within 10 business days to follow up.
  Thank you for your patience and understanding.
  Best regards,
  The Greystar Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩