466 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from KL V
1 star07/29/2024
My son was a resident of The Varsity, College Park, MD and we will never rent from a Greystar property based exclusively on the behavior of the management toward their tenants. The staff at The Varsity have been and continue to be unprofessional and rude to their customers. We have had multiple issues with the “professional” staff there. The student employees that sit at the front desk are nothing but accommodating and professional. Management should take a lesson from them. The behavior of staff was aggressive, intimidating, and unacceptable. We had a year long issue with a water bill that was more than $400 for each tenant of the apartment. After multiple attempts to email and call, I had to tell the front desk that I was coming to the apartment complex to meet with the manager before I received a phone call back. Management responded by saying there must be a leak or a toilet running. We went back and forth between Conservice and management at the Varsity and no one could explain or take responsibility for this overcharge. It wasn’t until I tracked down emails from Greystar’s corporate personnel that we received any kind of response. Word of mouth is a powerful thing – we will do our best to make sure others are aware of Greystar’s treatment of their customers.Review from Sean B
1 star07/27/2024
I am a law student in Baton Rouge and I have never seen such egregious behavior by a lessor. I have sued Gray Star in the past for black mold in a previous unit that I rented from the same management company but my apartment flooded due to an issue with the washing machine and they let it sit there until I got back from Europe 2 weeks later. My apartment flooded again this week and they disassembled my AC unit that they never put back together and said it was fixed. My entire apartment flooded a few hours later and they never came back and closed out the maintenance requests as resolved. I’ve never met a property owner or lessor who so readily practices reckless negligence with no regard… I look forward to filing suit and holding these people accountable…Review from Aleksandar P
1 star07/18/2024
I am writing to share my experience within the hopes of resolving ongoing issues before taking further action. When I applied for an apartment, I secured a 12-month lease and received my offer letter on June 9, 2023, at 11:51 AM. A month later, we found a preferred unit (Unit 111) and reserved it. Isela informed us that the only change required was extending the lease to 13 months, ending on September 17, 2024, which we agreed to. We received our welcome letter on July 12, 2023, at 11:55 AM. On July 15, I visited the office to inquire about my renewal statement. To my surprise, I discovered I was signed to a 15-month lease. I showed the assistant apartment manager the welcome letter, and she stated she needed to speak to her boss, Heather. After speaking with Heather, I was told there was nothing they could do. Here are several reasons why I know the lease was supposed to be for 13 months: The welcome letter, which I have attached, clearly states this information has the lease ending 9/17 My insurance is also set to end in September. The welcome letter lists our rent as $2219, which is our current rent. Altering the lease term always changes the rent amount, which has not happened in my case, showing that was supposed to be my lease. Additionally, I have documents and voicemails that support my claim. Furthermore, I have overlooked other issues such as: Not having AC for seven days during 80-degree weather. Your team not answering emergency line phone calls for 24 hours. A faulty stove that turned on the oven by itself, for which I did not even request electrical repairs. Other things which I have documented with photo proof. Simply put, I just want my original agreement honored. I requested a call from upper management, but I haven't heard back yet.Review from Bonnie G
1 star07/10/2024
This company failed to use my offer letter at the time of the application process and railroaded me into a denial and wont return my holding deposit of $300 because i complained on them im considering suing themReview from CA M
1 star07/09/2024
I HATE GREYSTAR. They are the worst company in the world!!! I am suing Greystar right now. They better bring more to the table than the same team of Lawyers they brought last time, considering the fact the I prevailed against them and I will do it again and again. Mark my words Greystar. I am not here to play footsies and plead for you to give me money you criminal theives stole. This is a warningReview from Elly R
1 star07/03/2024
3/1/24 my husband and I applied for an apartment that was “not supposed to be on the website yet” per my phone call with Hannah the following day. Hannah said that there is a rough plan that the apartment we applied for could be ready by May or June. We said we would be fine with this and to keep us updated but then we had the option to decline as they wanted the deposit for an apartment that had no clear date of when it would be ready. We declined this and requested a refund of our application fee as this apartment was falsely advertised - Hannah (both Hannah’s actually) said this was doable and they would start that process. I’ve called multiple times a month asking for an update and it’s always an excuse that the checks have to come from the head office basically. It is now July 3rd and we’ve yet to get our refunds of our application fees as promised months ago. My last call to Jory trail where I spoke to Hannah was on 5/28/24 where I was told that the checks have been mailed and they’d be here within “20 days”.Review from Isaiah W
1 star06/27/2024
I have been a Resident at Westmount at Urban Trails, owned by Greystar, for over 2 years. We contacted them to see if they did any tours for their new and featured renovated apartments because it said they did online, so they tell me no that I can't tour the apartment, but how the pictures look online is exactly how the apartment looks. We then get told to pay a Security deposit of $500 and an application fee of $350, we were told the $350 would go back towards our first months rent after we secured the place, that $350 did not come back to us what do ever, also why is an application fee $350?? Anyways, we get to the complex on the day of move-in that the apartment manager at the time had told us, her name was Karen, and she had told us that the apartment was READY to move in that day. She had scheduled for us to move in on a Sunday, the office is closed on Sundays and she told me that I would walk into the office and show them proof, then they would hand me the keys. There were no keys handed to us the first day, we went up to the apartment and it was wide-open, paint cans were laying out still, we had cracks in our bath tub, our tops to our kitchen are peeling off, cabinets are all about to fall out because of how poor they constructed the apartment, and we paid for a renovated apartment, it's nowhere near renovated and we've been paying the same price all these years! They've been jacking us up on money that we're left broke every month because of them. They left an EXTREMELY dirty vent filter in there and it made me, and my wife sick for almost an entire week and I had to miss out on a bunch of work, we finally realized what it was and changed it out. Our A/C also wasn't working when we moved in, and we had to wait the next day to get a portable A/C unit from maintenance. We've been getting charged for trash removal and paying for a parcel when we don't even have either of those, I would appreciate if you could look into this and if possible I can sue, thank youReview from Run A
1 star06/26/2024
Parq on Speer in Denver is by far the most horrific place I have ever lived in. Nothing works for starters. Elevators are constantly down for months at a time. Management is failing at every aspect of their job. As a tenant, I have to walk on eggshells due to the fact that the people who work the front desk treat tenants like garbage. We pay a hefty amount to live here and the amount of grief management puts us through is insane. This building is advertised as luxury and there is nothing luxury about it. It is unsafe to the point that they let homeless people roam the hallways because they don’t want to check who comes and goes. What do the front desk people actually do? There have been break ins, robberies and armed violence and management could not care less. Just curious what it’s going to take for Greystar to realize that they are this building is needs competent people to manage it properly.
Greystar Response
06/28/2024
Hello,
Thank you for reaching out and sharing your concerns about your experience at Parq on Speer. We sincerely apologize for the issues you've encountered and the discomfort they have caused. It's important to us that our residents feel valued and safe, and it's clear we have fallen short in delivering the experience you expect and deserve.
Providing a high-quality living environment is a cornerstone of our commitment to our residents, and your feedback is critical in helping us improve.We encourage you to submit a complaint. This will formally initiate a review process on our end to address your concerns comprehensively.
Thank you once again for your feedback.
Sincerely,
The Greystar TeamReview from Donna N
1 star06/24/2024
We lived at the Caspian apartments for five years come to find out we were living in black mold. The third floor was flooding every time it rained and left inches of rain on the floor. Nobody did anything about it. We had to contact the code enforcement to do something, I had to pay a mold company to come in and test the black mold it tested positive. My husband and I have been very sick. We didn’t know why for the last three years I wound up with extreme severe asthma, breathing problems, bad my husband up having to use the machine just to sleep at night, waking up, choking in the morning, and nobody understood why we were so sick it baffled all the doctors specialist and everybody come to find out we were living with mold all these years. The building does nothing about it. We contacted Graystar. Nothing we even sent a letter to the CEO, nobody does nor do they care. All these apartments are infested with mold dangerous mold. Something needs to be done. The building needs to be condemned and needs to be redone. I have many many pictures to send that will show the flooding the black mold in the apartment. We have notified the tenants. They won’t even let them out of their lease. Tenants are trying so hard to get out of their lease and they won’t let them out. They’re making them live with the black dangerous mold we were fortunate we were able to get out at least ended but now we are very, very sick from it.Greystar Response
06/28/2024
Hello,
Thank you for bringing your serious concerns to our attention. We are truly sorry to hear about your experience and the health issues you and your husband have faced. The well-being of our residents is a top priority, and we take reports of health hazards very seriously.
We understand that situations like this require immediate and effective action. Please know that we are investigating the issues you've reported extensively. While we cannot undo the distress you've experienced, we are committed to making necessary improvements to prevent such situations in the future.
Your feedback is invaluable in helping us hold ourselves accountable and improve our standards. We encourage you to reach out to our community management directly with any further information, such as the photographs you mentioned, as this will assist us in our ongoing evaluation and response efforts.Thank you for your patience and for communicating these critical issues to us.
Sincerely,
The Greystar TeamReview from stacey c
1 star06/24/2024
I was accepted to the Novel Val Vista property in Gilbert AZ. I asked to please resend me the worksheet I wanted to make sure that all fees were calculated before I gave notice of where I am currently living. . It took a week for them to send it to me. Although they kept saying they were emailing it that day. It was finally sent and the price changed by 100.00 . By this point I was frustrated and amazed. I said you know I am just not feeling good about this situation. I would like to get the admin fee back. They offered to give me the price they had quoted but I just in my gut was tired of begging for something that was supposed to have been sent. These are not budget apartments. High end. They said it could take 2 -4 weeks to get your money back. It has to come from corporate. I was livid. I asked to talk to a regional manager. Her name is Lindsay. She said she would look into when I will get my money back. She would call me. Next day nothing. I called her same thing as soon as I find out I will get back with you. This has gone on for over 2 months as soon as she hears something she will get back to me. My last correspondence was an email from her that she is on a sabbatical until August 6th. Corporate responded with an email and no follow-through either. In fact there was no person by the name that even worked there. So at this moment I am out 250.00. Plus the application fee of 50.00. This company Grey Star is being sued by the attorney general here in AZ for price fixing. I can see why. So my suggestion is don't just look at the property beware of the company and the management team. If it is this hard to get an admin fee returned imagine what the return of deposits are like and getting things fixed where you live.Greystar Response
06/28/2024
Hello,
We sincerely apologize for the frustration and inconvenience you've experienced with the application process at our Novel Val Vista community. We understand that timely and transparent communication is crucial, and it's clear we missed the mark in providing you with the standard of service you should expect from us.
Warm regards,
The Greystar Team
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