Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greystar has 2133 locations, listed below.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

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  Greystar

  449 Canal St Winter Hill, MA 02145-4347

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  Mason

  101 Mill Rd Everett, MA 02149-3049

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  The Nines at Kierland

  15440 North 71st St Scottsdale, AZ 85254-5363

Review Details

• Review fromPenny C

  Date: 09/15/2025

  1 star
  Someone stole my identity and applied for an apartment online. Greystar has been billing the application fee to me for months fraudulently. They refuse to close the account unless I dispute it with the credit reporting agency, which I can't do because they only do a "soft inquiry", and those are not disputable. I don't even live in that state. This company is horrible for fraudulently going after a cancer patient. Gross.

• Review fromAsten S

  Date: 09/12/2025

  1 star
  Parking in visitor spaces here can cost you up to $500 even if you follow the posted instructions.
  The QR code and website often don’t work, leaving no way to register.
  Fees rise $20 each time you call while the car remains, and cash is $40 cheaper than card.
  If you’re not at your car when the boot company arrives, they may leave and charge again.
  
  
  It’s frustrating that management is so strict about visitor parking where victors should park but: The pool has been closed most of the summer.
  – Pest control activity is visible outside apartments, yet overall cleanliness is lacking except in show units and the leasing office.
  – Cars have been broken into and lighting is poor, making it unsafe to pull into traffic.
  – Balconies aren’t built into any building.
  
  These concerns deserve more attention than punishing visitors who are parking where the space says vistors. this is fraud this is illegal, shame on you
  Please address these problems instead of profiting from false parking violations.
  
  

• Review fromRoger T

  Date: 09/11/2025

  1 star
  I've experienced three sewage backups in both bathrooms of my Avana Dunwoody apartment in Chamblee, GA, managed by Greystar—on December 18, 2025, January 9, 2025, and September 5. Each incident occurred between 8:00–10:00 am, with delays before plumbers cleared the blockage. Sewage entered through showers, bathtubs, and toilets. My son and I contained the water ourselves using our personal vacuums and towels; the property had no onsite equipment, though staff eventually provided a vacuum during the second event. Management did not acknowledge our efforts or check on us after any incident. After January's backup, maintenance claimed repairs were made. Despite ongoing renovations, frequent management changes and high staff turnover seem to affect follow-through on unresolved issues.

• Review fromBrooks M

  Date: 09/04/2025

  1 star
  Unfortunately it has been a horrible experience living here. Me and my wife have lived here for 3 years and the living conditions got worst while the rent increased. The most recent renewal offer they sent us was almost a 40% increase!!! In the meantime, we constantly have to deal with vandalism, a humid dingy apartment, and obnoxious children leaving trash everywhere and hitting cars with their toys. They have no control over anything in their complex and refuse to get security cameras despite stolen cars and vandalism. The cherry on top is when we decided to move out and they tried to get my wife to sign a document with additional cleaning fees that were not in our contract. It is a slimy corporation run by unhelpful management and i would not recommend it in the slightest.

• Review fromCeleste B

  Date: 08/27/2025

  1 star
  Scam artist!!!!! They sold a ‘debt’ to collections when there wasn’t a debt or damages to my unit at move out. They are liars and unethical. Safe yourself the headache. Here we go another lawsuit for them.

• Review fromTrish S

  Date: 08/25/2025

  1 star
  SCAMMERS … I filled out an application for one of there properties ( Agave apartments ELK GROVE CA ) paid the application fee for them to email me an say the application I filed out on there website is not valid . Why are you guys website letting people apply on there then ?? And where is my $25?? I’m here reporting them for false advertising and lack of information on the website had I would’ve known your not supposed to apply Directly online I would’ve wasted my time applying for a unit that’s not available. Do better people !

• Review fromMatthew H

  Date: 08/24/2025

  1 star
  I'm going to get the news & every other resource involved to take them down!!!! WORST PROPERTY MANAGEMENT GROUP OF ALL-TIME.... AND BY A LONG SHOT!!!!

• Review fromThu P

  Date: 08/21/2025

  1 star
  I am filing a complaint regarding Greystar’s dishonest and misleading practices related to their referral program.
  When I moved into a Greystar-managed apartment, the leasing office clearly promised that I would receive a referral bonus after I referred a family member to rent another unit. I completed all the paperwork, including submitting a W-9 form, and I was told the payment would be processed within the stated timeframe. However, after many months, Greystar has continuously delayed, avoided my inquiries, and failed to honor their written promise.
  This behavior is not only unprofessional but also shows a pattern of bad faith business practices. It gives the impression that Greystar intentionally avoids paying tenants what they are rightfully owed, which feels deceptive and unfair.
  As an international student, I expect to be treated equally under U.S. law, just like any other tenant. Instead, I have been ignored and left feeling that Greystar takes advantage of tenants who may not be familiar with their rights. This treatment raises serious concerns about whether Greystar is discriminating against tenants who are not U.S. citizens or permanent residents.
  I am requesting immediate resolution of this issue and full payment of the referral bonus that was promised to me. If Greystar continues to refuse, I am prepared to escalate this matter further with legal action through Small Claims Court.
  Greystar should be held accountable for its dishonest practices and lack of transparency.
  Please consider helping me at Apartment Haven at Mansfield. It has been 90 days but they still avoid resolving me and using many reasons to delay, they forced me to fill in a total of 2 form W-9 but still not resolved! Initially they promised 30 days but now it was 90 days, because there were signs of fraud and discrimination against us, we chose to leave, less than 30 days before we would end the lease.

• Review fromCH P

  Date: 08/20/2025

  1 star
  Management is not effective at communication and discriminatory policies are questionable. These people are not your family or friends. Management and property owners are frosty and appear to be only in the business for the money.

• Review fromJarion S

  Date: 08/20/2025

  1 star
  My apartment has had mold in it for almost two weeks Poor management. Non communication with management. Rude management.
  Pay high expensive rent then don’t answer you when you call, email or send messages on the portal. Maintenance doesn’t fix issues. Renters beware!!