Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greystar has 2129 locations, listed below.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Callia

  4100 N Central Ave Phoenix, AZ 85012

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  Greystar

  1408 N Central Ave Avondale, AZ 85323

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  Greystar

  1818 S State College Blvd Anaheim, CA 92806

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  Greystar

  5110 N. 129th Ave. Litchfield Park, AZ 85340

Review Details

• Review fromThu P

  Date: 08/21/2025

  1 star
  I am filing a complaint regarding Greystar’s dishonest and misleading practices related to their referral program.
  When I moved into a Greystar-managed apartment, the leasing office clearly promised that I would receive a referral bonus after I referred a family member to rent another unit. I completed all the paperwork, including submitting a W-9 form, and I was told the payment would be processed within the stated timeframe. However, after many months, Greystar has continuously delayed, avoided my inquiries, and failed to honor their written promise.
  This behavior is not only unprofessional but also shows a pattern of bad faith business practices. It gives the impression that Greystar intentionally avoids paying tenants what they are rightfully owed, which feels deceptive and unfair.
  As an international student, I expect to be treated equally under U.S. law, just like any other tenant. Instead, I have been ignored and left feeling that Greystar takes advantage of tenants who may not be familiar with their rights. This treatment raises serious concerns about whether Greystar is discriminating against tenants who are not U.S. citizens or permanent residents.
  I am requesting immediate resolution of this issue and full payment of the referral bonus that was promised to me. If Greystar continues to refuse, I am prepared to escalate this matter further with legal action through Small Claims Court.
  Greystar should be held accountable for its dishonest practices and lack of transparency.
  Please consider helping me at Apartment Haven at Mansfield. It has been 90 days but they still avoid resolving me and using many reasons to delay, they forced me to fill in a total of 2 form W-9 but still not resolved! Initially they promised 30 days but now it was 90 days, because there were signs of fraud and discrimination against us, we chose to leave, less than 30 days before we would end the lease.

• Review fromCH P

  Date: 08/20/2025

  1 star
  Management is not effective at communication and discriminatory policies are questionable. These people are not your family or friends. Management and property owners are frosty and appear to be only in the business for the money.

• Review fromJarion S

  Date: 08/20/2025

  1 star
  My apartment has had mold in it for almost two weeks Poor management. Non communication with management. Rude management.
  Pay high expensive rent then don’t answer you when you call, email or send messages on the portal. Maintenance doesn’t fix issues. Renters beware!!

• Review fromYohana T

  Date: 08/19/2025

  1 star
  Went through the most discriminatory housing practices when applying for a home at 1600 Glenarm Place

• Review fromKristin K

  Date: 08/16/2025

  1 star
  DTPA violations. Section code violations and the company basically laughs at you when you have a complaint. I got lured into a lease under the guise of safety. Safety was my number one concern, and this is the most unsafe building I have ever lived in. Even the street level key fob access door remains unlocked after complaining for months. It seems to be a business model of Greystar where they create an unsafe place and some people tolerate it, while others move out and pay the early move out fees. The turnover here is incredibly high. But criminal minded people love it. I wish I had never moved into a Greystar property!

• Review fromMisty T

  Date: 08/14/2025

  1 star
  Poor management. Non communication with management. Rude management.
  Pay high expensive rent then don’t answer you when you call, email or send messages on the portal. Maintenance doesn’t fix issues. Renters beware!!

• Review fromDeneen W

  Date: 08/04/2025

  1 star
  We moved into Providence Park Apartments in July 2025 and have had nothing but issues since day one. We were not told the property was non-smoking until after signing, despite directly asking about rules during leasing. The Flex Rent brochure was misleading and did not disclose credit checks or hidden fees. Within two weeks, we began receiving targeted complaints based solely on a neighbor’s accusations, and were told inconsistent information by staff. Instead of responding to urgent maintenance issues like water damage around the vents, a non-working dishwasher, poor drainage, and missing valet bin (which we pay for), the office has focused on threats of fines and inspections. My husband and I have been made to feel profiled and harassed rather than heard. We are still waiting for repairs, and management continues to avoid addressing our documented service requests. This experience has made our family feel extremely uncomfortable in a place we are paying over $1,600/month to live. We’ve contacted corporate and intend to pursue this further. Tenants deserve transparency, fair treatment, and habitable living conditions.

• Review fromMelissa D

  Date: 08/03/2025

  1 star
  After reading through several reviews here and on ******, I do not understand how Greystar continues to operate. No wonder they are being sued by the FTC.
  I will soon be filing a complaint here and sending a demand letter via certified mail for improperly withholding a portion of my security deposit for cleaning and paint touch up. I moved out of Novus Apartments in Lone Tree, CO end of May and after receiving my move out statement, I contacted Greystar to ask for them to refund the withheld portion or to provide me detailed reasons for willful retention and proof of charges in accordance with Colorado law.
  While my lease did state that a cleaning fee could be withheld, it states a reasonable fee would be withheld IF the property was not cleaned adequately. At move out, the unit was left in orderly condition, consistent with normal use, and it was most definitely thoroughly cleaned.
  I contacted Greystar's accounts receivables and have sent a total of five emails and one voicemail spanning the last month and a half. While my questions were initially assigned to an account specialist to review, she has failed to communicate, respond, or resolve this in a timely matter.
  They are a nightmare to do business with and have the absolute worst service. Steer clear if you can.

• Review fromSrp J

  Date: 08/02/2025

  1 star
  RUN away from this place. The management team (if you can call it that) is the most unprofessional, lazy, careless, argumentative and incompetent team I've ever dealt with in any matter. Greystar has a special ability and reputation for finding the worst in people to hire for some reason. It's almost as if they seek out a certain type of manager to hire to make any interaction or experience you have with them extra aggravating. Good luck getting any sort of response to them, except for public complaints maybe.

• Review fromMichael G

  Date: 08/02/2025

  1 star
  Would do minus tens stars if possible. Less than two months since Greystar took over handling rent payments and nothing but a nightmare. Not sure why they are being used when I find only horror stories.