Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******5549 Crestridge DriveAtlanta, GA ******************@*****.com443-630-2808 Date: May 1, 2025 To:***** Homes300 Montgomery Street, Suite 350, San Francisco, CA 94104-1935 And Maymont Homes997 Morrison Drive. Suite 402, Charleston, SC 29403-4380 Subject: Urgent: Non-Payment of Promised ***** Savings Refund Dear ***** Homes and Maymont Homes, I am writing to file a formal complaint regarding the non-payment of my ***** savings refund, which exceeds $5,000 and was contractually promised within 45 days of vacating my rental property on February 20, 2025. I fulfilled all terms of the lease agreement over a three-year period, making timely payments and maintaining the property. On April 3, I was told a check had been mailed and would arrive within 15 days. I requested a direct deposit, the same method used for rent, but was told it was not possible. Additionally, no tracking number was provided, which is unacceptable given the amount involved. On April 30, I received a text from Maymont Homes—an entity I had not previously dealt with—stating the check was returned and requesting address confirmation. I confirmed my address, which matched the one on file. On May 1, ***** Homes emailed me, saying the check had already been mailed and should have arrived. This contradiction is deeply concerning. I relayed the situation to Brandon B., Financial Operations Analyst, who vaguely responded that there was a USPS misunderstanding and that they would "attempt" to resend the check, again without tracking. This disjointed communication and lack of accountability has left me questioning the integrity of your operations. I request my refund be issued immediately. If not received within 7 business days, I will escalate this matter to consumer protection agencies and pursue all legal remedies available. Sincerely,****** ******

  Business Response

  Date: 05/02/2025

  Thank you for taking the time to share your concerns. We sincerely apologize for the delay and confusion surrounding your ***** savings refund and the inconsistent communication you've experienced. We understand how frustrating and disappointing this situation must be particularly after your long-term tenancy and consistent record as a responsible resident.
  Please know that your concerns have been escalated to our leadership team, and a member of our Resolutions Team will be reaching out to you directly to review your case and ensure that this matter is handled with urgency. We are also investigating the miscommunication between ***** Homes and Maymont to prevent situations like this from occurring in the future.

  We truly value your feedback and your patience, and we are committed to making this right.

  Customer Answer

  Date: 05/05/2025

  I received a call from someone named Justin Hoffman on Friday  and he stated the check was sent by Brandon B and because there is no tracking number he would be emailing me to let me know the date it was sent and when I should expect to receive the check. I have not receive an email. So far today I have been calling the number he called from with no pickup.

  Customer Answer

  Date: 05/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23275768, and find that this resolution is satisfactory to me.

  The check came today. Thank you for helping me resolve this
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Former tenant moved out March 4 2025 the issued security deposit on March 22 2025 The check bounced they said they sent another one which was a lie (**** TRACKING ON ALL IN COMING MAIL).Not to mention they took 250$ for debris that were in th back yard when I moved in.Also took more money for other frivolous items.Im not worried about the money they took out they can keep it all I want is the reminder The bad check

  Business Response

  Date: 04/25/2025

  Thank you for bringing this matter to our attention.
  We sincerely apologize for the inconvenience and frustration you have experienced. We want to confirm that a replacement check for the remainder of your security deposit has been reissued. Additionally, we are committed to following up with you directly to ensure that you have received the replacement check without any further issues.
  We appreciate your patience and will make every effort to resolve this promptly.
  

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Maymont Homes – Disputing Unjust Charges I’m filing this complaint against Maymont Homes for continuing to pursue charges that are either deceptive, unsupported, or directly contradicted by the lease terms. After vacating the property on 12/24/24 with proper notice, they delayed communication for weeks, then sent my account to collections before I even received the final bill—the collections letter arrived four days before the statement. I dispute the following: 1. $260 HVAC Service Fee – I left a brand-new filter in the hallway and another clean, recently installed filter in the system. Maymont ignored this, removed the hallway filter from photos, and changed their explanation multiple times. I also offered receipts, which they refused to acknowledge. 2. $746 Paint Charge – My lease clearly states that holes less than ¼ inch are allowed. All holes were smaller than that. I patched and repainted them using the leftover matching paint provided at move-in. Additionally, some wall damage was caused by Maymont’s own maintenance staff during approved work orders—proof of which I offered. They refused to consider it. 3. Double Charging for Rent – Although I paid rent through 1/19/25, the home was re-rented with new tenants by 1/5/25. Yet I was still charged rent for the full lease term, meaning Maymont collected rent from both me and the new tenants for overlapping days. 4. Miscellaneous Charges – I was also billed for a late fee before I received the bill, one piece of trash left on the curb (not on the property), and leaves that fell after I had vacated, during the fall season. I am requesting the immediate removal of these charges and for all collection activity to cease

  Business Response

  Date: 04/10/2025

  Thank you for taking the time to share your feedback. We understand your concerns and want to assure you that we have thoroughly reviewed all the issues you’ve raised regarding your account.
  Following our review, all applicable adjustments have been made in accordance with the terms of your lease and our policies. At this time, your account is being handled by an ou***de agency, and as such, we are unable to release or discuss any further details directly.
  We encourage you to reach out to the agency listed in your communication if you have any additional questions or would like to discuss the account further.

  Customer Answer

  Date: 04/11/2025

  
  Complaint: ********

  I am rejecting this response because it is unacceptable. I will be pursuing this matter through the process outlined in the lease, which clearly states the American Arbitration Association (AAA). If that does not resolve the issue, I will be filing a claim in small claims court.
  
  
  Your response indicates that you “reviewed” the issue, yet you provided no specific details, which tells me you did not actually do a thorough review. Had you done so, you would have seen the picture proof I already provided—and I will be attaching it again to this email—showing that I left not only a used air filter but also a brand-new, unopened one. I left two filters, yet I’m being charged as if I didn’t leave any. This is dishonest and constitutes a fraudulent charge, and I will not allow it to go unchallenged.
  
  
  I left the property spotless from top to bottom. While some of the cheap blinds were broken (only one or two pieces), I removed them myself so you wouldn’t have to. Walmart did not have replacements. This was the only damage I expected to be charged for, along with one baby lock that I forgot to remove.
  
  
  Please also point out in the lease where it states that I am responsible for painting the entire house. The lease clearly states that I am allowed to have holes up to a quarter inch in size. It also references natural wear and tear. We lived there for two years, and the pictures you provided show only two scratches—both of which are normal wear and tear. The paint used was cheap and peeling. Additionally, you are charging me for a room that had no pinholes or damage whatsoever and have refused to remove that charge.. 
  

  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/14/2025

  Thank you for taking the time to share your concerns.
  We have thoroughly reviewed your account and the disputes you submitted. Based on the documentation provided and the findings from our internal investigation, appropriate adjustments were made where warranted. These adjustments were reflected in your final Statement of Deposit Adjustment (SODA), which was issued in accordance with the terms of your lease agreement.
  At this time, any additional disputes or questions regarding the outstanding balance must be directed to our third-party collections agency, *** (********** ******* Inc.), as the account has been transferred to their office for further handling.
  We appreciate your tenancy and wish you the best moving forward.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We’ve been waiting on our security deposit check for 2 weeks now. 2 months now in total from the date we moved out. The check got sent to the wrong house they figured it out and got it reissued. I feel as thought because we have been waiting so long it should have been express shipped out for the inconvenience. That to the side it’s been 2 weeks and we still have not received it. No one can give me an answer on a delivery date or set time. I spoke to someone today and they told if it’s still not there to call back Monday because something may have gone wrong. I just want my check at this point. Ms.Amber was sweet enough to help me the first time. I’m hoping we can figure this out soon.

  Business Response

  Date: 02/03/2025

  Thank you for speaking with me today. I understand the frustration you’re feeling, and I truly appreciate your patience. As discussed, we will give it until next week to see if the check is received. If you happen to receive it before I follow up with you, please give me a call to let me know. We want to make sure everything is resolved as soon as possible. Thank you again for your understanding, and we’re here to help!

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Maymont Homes is attempting to defraud me of my security deposit as well as overcharge me for the lease breakage at 5505 11th Court South Birmingham, AL 35222. As of the Maymont Homes email on December 11, 2024 and the letter of "updated move-out statement," (attached) Maymont Homes has still charged us (former tenants ******* * ******, **, and ***** * ********) for issues we did not create. We did not break any of the window panes. We have documented that all the windows were intact and unbroken at the time of moveout. Pictures in this email demonstrate we did not break any windows and yet, Maymont Homes continues to charge us $300 ($150 times 2) for windows which we did not break. Likewise, Maymont Homes has chargeback fees for Trash Removal for items left by previous tenants and Sylvan Homes' contractors. Maymont Homes has charged us $180 total ($5 plus $100 plus $75) for "Rubbish Removal" for items that were in the house when we moved in to the property in December 2023. On September 24, 2024, a Maymont Homes representative stated to me that the cost to break the lease would be no more than 1.5 times the rent. So instead of owing the "Amount Due Property" outlined in the December 11 email and December 20 letter, I should owe $950. Charges for lease breakage fee $2850 Minus Security Deposit $1900 Total Amount : $950 This home at 5505 11th Court South was inhabitable for most of my tenancy. The pipes were corroded and they spilled sewage in the basement for our entire occupancy. There is still feces flowing from the open pipe in the front yard. Rubbish Removal" should be charged to the former landlord Sylvan Homes b/c they left trash. Maymont Homes never conducted a walkthrough before taking ownership in September 2024. They have blamed me and my spouse and charged us fees we should not owe. I have begged Maymont to be honest and reasonable. They are attempting to steal money and turn over these fraudulent charges to a collection agency.

  Business Response

  Date: 01/14/2025

  Thank you for reaching out and for bringing your concerns to our attention. We have attempted to contact you by phone and have left multiple messages to discuss the issues outlined in your complaint. However, we have not yet received a response. In order to work through your concerns and address them in detail, we kindly request that you return our call at your earliest convenience.
  
  Please feel free to contact us directly at 833-426-6739 or let us know when there is a convenient time to call.  
  
  
  

  Customer Answer

  Date: 01/14/2025

  
  Complaint: 22794936
  
  You attempted to call me twice in 24 hours. But I work for a living and it took me until the following morning to respond..

  
  I am rejecting this response because:
  I did not break the windows and I am being charged for broken windows, which I have pictures to prove I did not break.
  Secondly, the rubbish removal charge occurred because the previous owner or tenant left many items that Maymont Homes has no idea about because they never did an inspection and I showed the pictures and the video of the items left when we moved in.

  The resolution specialist was a joke because she simply recounted all the lies and false charges that were sent to me in the email and letter.
  
  Thirdly, Maymont homes overcharged the lease breakage fee after one of their own specialists said it would cost half of what they charged.

  Do not rent from Maymont homes. 
  I paid the fees because I don’t want the charges going against my credit, but these fees were twice what they should be.

  Do yourself a favor and make sure you research them as well as Sylvan homes from whom they bought our property and Conrex (The former name of Maymont homes). 
  
  They are fraudsters and absolutely will steal your money.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/17/2025

  We understand your frustrations regarding the charges, and we would love the opportunity to speak with you again to see if we can work toward a resolution. 
  Please feel free to contact our Resolution Team at 833-426-6739.  

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m being charged 5,000 for fees after I moved out

  Business Response

  Date: 01/02/2025

  Thank you for reaching out and giving us the opportunity to address your concerns regarding the charges assessed after your move-out. We understand that receiving a final account balance can be challenging, and we’d like to provide a clear explanation of how the charges were determined.
  As noted in our records, the eviction process for your account was initiated on August 24, and possession of the home was granted to us as part of that process. At the time of your move-out, the total account balance was $6,824. This amount included:
  Rent due for the remaining term of your tenancy
  Utility charges accrued prior to your move-out
  $255 in move-out charges
  After applying your security deposit of $1,795, the total balance was reduced to $5,011.56. Please note that this remaining balance reflects unpaid rent, utility charges, and applicable insurance charges.
  Additionally, it is important to mention that there may still be delayed utility charges for bills received after your move-out date. These delayed charges are not uncommon, as utility providers often send final invoices after the resident has vacated the property. If any adjustments are needed based on these delayed charges, we will review and apply them accordingly.
  At this time, no further adjustments to the balance are due. However, we are committed to working with you and answering any questions you may have about your final account statement. Please don’t hesitate to reach out to our office directly at 833-426-6769 and we will be happy to assist you further.
  We value your feedback and appreciate the opportunity to address your concerns. Thank you for taking the time to bring this matter to our attention.
  

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and two others rented a house from maymont homes for 2 years. We kept excellent care of the home, when we moved out we left it spotless and with nothing broken and so we had assumed we would recieve back our entire security deposit. I even have a walk out video from the day we moved out and anybody could tell the house was left in great condition. A month after move out, we were hit with a bill for $3600+. Our security deposit was only $2200 so they want us to pay over $1400 and our entire deposit. Since arguing over the charges, they have agreed many of them are fraudulent and now have us owing them $600 and the entire deposit. The largest item on the bill is $2,500 to repaint the entire interior of the home, which is just insane. Attached on the packet they sent us is 3 pictures of small areas where the paint wasn’t in great condition, but an extremely easy spot repaint as the entire house is white paint. When I asked maymont’s collection team why this was being charged to us, as even in the walk out video you can see the house’s paint is in amazing condition, their answer was that interior paint is only rated for 5 years and that it was done due to the age of the paint. We only rented the house 2 years and we are not responsible for those types of upkeep. The rest of the charges were fine, bulbs and fire alarm batteries and such, but the whole home repaint is in no way something we are liable for. Maymont Homes’ reviews, ****** forums about their company, and the BBB are filled with people saying the exact same thing happened to them, which makes it even more fishy to me because the house likely never was even repainted in the first place. We have agreed with them to pay for a spot repaint but we are not repainting their home for them when we kept the paint in perfect condition and have proof of it, and they refuse to even respond to us regarding the issue at this point.

  Business Response

  Date: 12/04/2024

  Thank you for sharing your concerns regarding your move-out experience with Maymont Homes. We understand the importance of clarity and fairness during the security deposit reconciliation process.

  Upon reviewing your Statement of Deposit, the paint charges are valid. The condition of the walls at the time of your move-out included large spots and smudges, which extended beyond normal wear and tear expected after a two-year tenancy. Extensive preparation and repainting were necessary to restore the home to its prior condition.

  We appreciate your efforts to maintain the property during your tenancy and your feedback regarding our process. If you have additional documentation you believe warrants further review, please don’t hesitate to share it with us directly. We are happy to revisit any concerns to ensure all charges are accurate and appropriate.

  Thank you again for bringing this to our attention. We aim to resolve matters like this transparently and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 12/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Two or 3 smudges on the wall does not warrant an entire home paint. In the photos we received, that’s all there was. If you gave us pictures of entire rooms that the walls were ruined I would understand but 2/3 wall smudges is a simple spot repaint and we will not pay for something we didn’t damage. Based off the photos, only 2/3 walls out of the 30-40 walls in the house had small smudges, so how is a whole home repaint fair to charge us? And why is ****** and other internet outlets filled with people who have the same story as me? It’s fairly obvious this is a way you guys try to repaint your homes for free off your tenants hard labor. We will pay $500 for a spot repaint and $500 for prep work but anything more is ridiculous. It’s the holidays and instead of using our money for gifts and the children it’s being stolen by you guys for a fraudulent reason. This has put us in a tough spot financially and we would like to end this, this week, by agreeing on a fair price for the repainting that was NEEDED. Not the stuff that was done for no reason.

  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 12/04/2024

  Thank you for sharing your concerns regarding the Statement of Deposit and associated charges. We appreciate your feedback and take all tenant concerns seriously.

  As stated previously, the paint charges were assessed based on the condition of the home at the time of move-out, which included damage to approximately 80% of the walls. While we understand your perspective, the photos in the Statement of Deposit were provided as supporting documentation for our assessment. We recognize that you mentioned having a video from your move-out day. Please provide this video for our review at your earliest convenience, as it may offer additional context for consideration.  Please send the video to [email protected].

  We assure you that we strive for fairness in all billing assessments. However, the charges are based on the need to restore the property to its original condition beyond normal wear and tear. Spot repainting may not adequately address issues where extensive areas require attention for uniformity and overall maintenance.

  Should you have additional concerns or further evidence to submit, we are open to continuing this discussion in good faith. We will review any new information thoroughly.
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a lease with Maymont Homes from 4/11/23 to 9/12/24. Maymont Homes refused to fix repairs that caused unsanitary living conditions. I reported a leaking appliance that caused water damage and an electrical smell in January 2024. The leaking was never fixed after numerous written reports to them. I cancelled the lease giving the requested notice to them. I sent over 20 emails to discuss this with someone from Maymont homes...no one responded. I moved out and decided to call a month later to enquire about my security deposit. I was shocked to hear that I have also been charged over $900 in damages. I have photos and videos to prove that this damage was either there when I moved in or non-existent. I have called maymont homes and emailed the SODAS email. I have had no response. This has caused me extreme stress and anxiety. I have never had any issues as a tenant before. I hope someone from Maymont Homes contacts me as I can provide photo and email proof of what I'm saying. Please help me!

  Business Response

  Date: 11/25/2024

  Dear ********,
  

  Thank you for reaching out to share your concerns. We sincerely regret to hear about your experience and apologize for any frustration this situation has caused.
  

  Regarding your complaint, we have reviewed the matter and understand the urgency of your concerns. Please know that we value all feedback and are committed to addressing any issues thoroughly. We have made efforts to contact you, including leaving a voicemail, but unfortunately, we have not received a response. We kindly request that you return our call at your earliest convenience so we can discuss this matter further and work towards a resolution.
  

  Please send any documentations, including photos and emails, that will be instrumental in reviewing your case. They can be sent to [email protected]. We assure you that all evidence will be carefully examined as we aim to resolve this issue promptly and fairly.
  

  We appreciate your patience and understanding, and we look forward to resolving this matter to your satisfaction.

   

  Customer Answer

  Date: 11/26/2024

  
  Complaint: ********
  
  I am rejecting this response because: The information in your message is not accurate. I returned the call at 2.49pm (CST) on 11/25/24. I spoke to Amber from customer care for 34 minutes. The number was 833-426-6739. 

  Amber promised to call me back by the end of today and I did not receive any communication from her. She did not resolve any of my concerns. In fact, Amber blamed the situation on me and caused me further anxiety.

  Once again, Maymont homes has let me down and lied on their correspondence. You will be scammed out of money if you rent from them. 
  
  Sincerely,
  
  ******** ***** ******

  Business Response

  Date: 11/27/2024

  Thank you for sharing your concerns with us. We regret to hear about your frustrations and any stress this situation has caused.
  
  After reviewing the details of your lease and the Statement of Deposit Settlement, we’ve confirmed that the lease breakage charges and the listed damages are valid,. We understand you raised concerns regarding the cabinet and have noted additional items for review. We will thoroughly reassess those specific concerns and follow up with you directly.
  
  Thank you for your patience as we continue to review this matter.
  
  
  

  Customer Answer

  Date: 12/06/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Thank you for your response. However, despite you 'deeply regretting' the situation, I don't read any apology on your part. The facts still stand that the broken dishwasher was reported in November 2023 and this was never repaired. This led to unsanitary living conditions and water damage to my property. This breaks the tenant-landlord regulations in Mississippi. Therefore the charges are not valid. Please can you explain how this doesn't break the law? I was told someone would be calling me back about resolving this issue yet I didn't receive any calls. 

  I have still not been given any contact details to pass on to my lawyer. Can you give me any update on the other charges? The last message says that these damages would be re-evaluated but I have had no further communication.
  
  Sincerely,
  
  ******** ***** ******

  Business Response

  Date: 12/09/2024

  Thank you for reaching out and sharing your concerns. We truly regret any frustration this situation has caused and understand the seriousness of your concerns.

  We have attempted to contact you without success and would greatly appreciate the opportunity to discuss this matter further. Please give us a call at your earliest convenience at [833-426-6739]. Alternatively, you can provide us with a preferred time for us to reach out to you directly.
  

  In addition, we will expedite our review of the charges and re-evaluate any damages as promised. We will also provide the requested contact details for your lawyer once we have the appropriate information available.
  We are committed to finding a resolution that addresses your concerns. Thank you for your patience, and we look forward to resolving this matter as quickly as possible.

  
  

  Customer Answer

  Date: 12/13/2024

  
  Complaint: ********
  
  I am rejecting this response because: the response doesn't answer any of my questions. A valid reason for not removing the damage charges and lease breakage fee were not given. I would like a response as to why I am responsible for paying fees when Maymont homes didn't keep their part of the lease agreement. No one from Maymont Homes has picked up my calls when I tried to call them back. This is my only form of communication with Maymont. The fees are not justified.
  
  Sincerely,
  
  ******** ***** ******

  Business Response

  Date: 12/17/2024

  Thank you for bringing your concerns to our attention. We understand your frustration and appreciate the opportunity to clarify the situation.

  Upon reviewing your account, we confirm that the lease breakage fees were applied because the terms of the contractual lease agreement were not fulfilled. These fees are outlined in your signed lease and remain valid.

  Regarding the dishwasher issue, we sincerely apologize for any misunderstanding or inconvenience caused. Initially, we were under the impression that the repair had been completed; however, we were not aware that further work was still needed. Once the issue was brought to our attention, we promptly dispatched a technician to resolve it. We strive to address maintenance concerns in a timely and efficient manner and regret any disruption this may have caused.

  We have thoroughly reviewed your dispute, including the concerns you raised regarding communication and the charges applied. Based on this review, we find that the fees remain justified and in accordance with the terms of your lease agreement. As such, we will not be able to waive any additional charges at this time.

  We value your feedback and are committed to improving our processes. If you would like to discuss this matter further, please contact us directly at 833-426-6739. We are happy to address any additional questions or concerns you may have.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several maintenance requests over a year and the plumbing sewer smell has never been fixed they send people out and never fix the problem I'm tired of paying rent living like this

  Business Response

  Date: 11/14/2024

  Dear ******,
  

  Thank you for taking the time to speak with me today and for your patience in addressing the ongoing issue with the plumbing. I understand the frustration of dealing with an unresolved sewer odor, and I’m committed to ensuring we resolve this for you as soon as possible.
  

  I am currently working closely with our maintenance team to thoroughly assess and address the root cause of this issue. We’ll be coordinating any necessary inspections or repairs to ensure a lasting solution, and I will keep you updated with any new information.
  

  Thank you again for bringing this to our attention, and please know that we are fully focused on restoring a comfortable environment in your home. Should you have any further questions or need assistance in the meantime, please don’t hesitate to reach out to me directly.

  Warm regards,

  Maymont Homes

  Customer Answer

  Date: 11/20/2024

  Hello nothing is being done about the sewer gas coming in my house over lived with this issue for a year now . The property management company called sent someone out to fix other minor issues I've called last 3 days with no plummer still scheduled to fix this issue 

  Customer Answer

  Date: 11/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Hello nothing is being done about the sewer gas coming in my house over lived with this issue for a year now . The property management company called sent someone out to fix other minor issues I've called last 3 days with no plummer still scheduled to fix this issue 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/20/2024

  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience you’ve experienced.
  We partner closely with our maintenance department to address all requests promptly. We see that you spoke with the Maintenance Manager today, who confirmed that every maintenance request you’ve submitted has been addressed, and no issues were identified during previous visits. However, we completely understand your continued concern and, as per your request, we’ve scheduled another plumber to investigate the issue further.
  We will follow up with you as soon as we receive the results from the plumber's inspection to ensure this matter is resolved to your satisfaction. Thank you for your patience as we work to address this issue thoroughly

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out of the property, I was sent a bill stating that I owed $359.10 for a property that I did not live in. The bill also included a $100 addition error. I found a customer service number by doing a web search, because no phone number was provided on the Statement of Deposit Summary. I called the customer service number on 9/3/24 and the representative was unkind and pretty much told me that I was going to have to wait for you all to get to my email even though you attempted to charge me for damages to a property that I did not stay in. The representative seemed unbothered and had no concern about my sense of urgency. After speaking with the representative, I uploaded my move-in inventory to the previous email that was submit on 8/31/24 after discovering your billing and arithmetic error. After receiving the bill for the property that I actually lived in a month after my move-out date, there was essentially no reconciling of the previously documented move-in damages from the inventory form submitted at move-in (property was previously owned by a different company). I went through each page of pictures and highlighted the pictures that matched the damages that were listed on the move-in inventory. I also wrote the comments that was listed on the inventory form next to each applicable picture. I sent this email on 9/24 and have not heard anything from Maymont…no email, mailing, or call. At this point, it has been 33 business days (excluding holidays) without a response. This is not striving for great customer service or tenant retention. Based on this experience, I could not with good conscience recommend this property to anyone, which is unfortunate, because the home was great and the location was ideal. Lastly, the paint charges are for painting an entire home even though the walls were in good condition (nothing beyond wear and tear). I took a video of the walls after moving out all my items as proof of their condition.

  Business Response

  Date: 11/12/2024

  Dear ******,

  
  Thank you for taking the time to speak with me today. I appreciate the opportunity to discuss your concerns, and I want to confirm that after a thorough review of your case, we have decided to refund your full security deposit of $500.
  We apologize for the errors in the billing statement you received, including the $100 discrepancy. We understand that such errors are frustrating, and we are committed to addressing them quickly and accurately. We regret any inconvenience caused by the delay in response to your 9/24 submission, as well as any negative experience during your 9/3 call. Please know that we are working to improve our response times and ensure a more seamless process for future interactions.
  

  Thank you for providing comprehensive documentation regarding your move-in and move-out conditions. We acknowledge your feedback and are actively using it to refine our procedures to better serve our tenants. If you have any further questions, please do not hesitate to reach out.
  

  Best regards,
  Maymont Homes Resolution Team

  Business Response

  Date: 11/12/2024

  Dear ******,
  
  Thank you for speaking with me today. We appreciate the opportunity to review your concerns in detail, and I want to confirm that we will be moving forward with waiving the lease breakage fees as discussed.
  Please allow up to 30 days for your deposit to be processed. As we discussed, deposits are issued following the completion of a move-out inspection to ensure all final details are addressed accurately.
  Thank you again for your patience and understanding. Should you have any additional questions in the meantime, please feel free to reach out.
  
  Best regards,
  Maymont Homes Resolution Team

  Customer Answer

  Date: 11/16/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have not received the check yet. I received a notification that it is going to take another 3 weeks before I receive my refund.
  

  Business Response

  Date: 11/19/2024

  Thank you for sharing your concerns with us. We sincerely apologize for any frustration or inconvenience you have experienced during this process.
  We have thoroughly reviewed your charges and identified the adjustments necessary. As a result, a correction has been made to your account. The check for the adjusted amount was mailed on November 13, 2024. Please allow 14 to 21 days for delivery. If you do not receive the check within this timeframe, we encourage you to follow up with us directly so we can assist further.
  We understand your dissatisfaction with the initial communication and handling of your concerns, and we take your feedback seriously. Your comments regarding our customer service and the billing process will be shared with our team to help us improve in these areas.
  We regret that this situation has impacted your perception of Maymont Homes, as tenant satisfaction is incredibly important to us. We will strive to ensure better communication and a smoother resolution process moving forward.
  Thank you again for bringing these issues to our attention. Please don’t hesitate to contact us directly should you need further assistance.