Customer ReviewsforPalmetto Solar

My experience with Palmetto Solar was horrible. First they send a salesman to your home promising you things that are not true. In my case he said the solar panels would cover a 100% of my electric bill. And the overage of the electricity generated by the panels would be stored by Duke Power and used at a later time if needed or get a credit. He said the only way I would have a bill if I got a charging station for an electric car or a heater for an outdoor pool. Felipe also stated that it would be no charge for the panels until 2 months after the installation on your home. Fast forward about 2 months the project manager contacts me and wants to confirm everything, He states that it would be only a 51% coverage of Duke Energy bill. We discussed it and I determined I no longer wanted it since i was thinking I'm getting a 100% coverage...So he cancels the project. .About a month later I received a bill for over 3000 dollars saying if they did not receive a payment they would turn it over to a collection agency.. That is where I am at this time. Jamie J

Jamie, 

I reviewed your account and was able to locate an initial proposal for more than double the amount of panels you signed up for that would've covered your entire usage. Ultimately that design was scaled down to only 15 panels rather than the 32 it provided. The sales dealer that you met with is an independent dealer. The agent that called you at a later date was a Palmetto employee with the purpose of educating you, answering any questions you have, providing updates as well as assisting in progressing your project as quickly as possible. Emails also should've gone out providing you with expected production vs. your annual consumption. 

Regarding the email that you received for the bill, that was a complete miss on our behalf. That email incorrectly went to you & you should not have been the recipient. Your project was canceled well before installation & therefore you do not owe Palmetto anything financially. We sincerely apologize for this miscommunication, I have brought it to the attention of the parties responsible for this process so we can learn from our mistakes. 

To summarize, Palmetto contacted you to provide you with the actual numbers of what you consume within your home vs. what your system will produce. Once you did not agree to this, your project was canceled. We then mistakenly sent you an email stating you owe $3k due to an unpaid invoice. We have taken steps to ensure this no longer occurs as it was in error. Due to this, we ask that you please reconsider your stance with Palmetto since we believe in taking care of our customers. 

Thanks for your understanding, 

If I could leave no stars I would. DO YOUR RESEARCH PEOPLE. I was a first time home buyer, excited to get solar and ultimately it was the worst decision of my life to go with Palmetto. We had our system installed July of 2022 and was told to switch to a solar plan with the electricity company. By September 2022 I was still paying a full electric bill not seeing any credit's even though we were being told our system was generating. We have had our solar system for 24 months now and I have paid an electric bill 18 months out of the 24. I recently had another company knock on my door and after speaking with them they told me Palmetto basically got one over on me by selling my a system that was only half of what I needed and charged me the same price as the full system I needed. Now lets talk about where I'm at today. For MONTHS I have had two panels not producing and have called multiple times and I keep being told they will submit a ticket to have a technician come out because they subcontract EVERYTHING out. I never receive a call back and a technician never comes to my home and now I'm hearing that Palmetto is going bankrupt. Do not use this company.

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to discuss your concerns shortly and ensure our service department addressing the panel issues you're experiencing.

I am leaving this review to help others. I do not recommend palmetto solar. There contract is non specific whether your leasing, rent to own, or out right buying solar panels. If your don't out right buy your panels and you read the fine print it’s like you don’t own your own roof or possible the legal title of your own home anymore from the type of lien you have to agree to. Because of the vague general contract, the controlling rights to your property, they also had out dated info for wind requirements, incorrect info on other emails, and lastly the entire reason for the sales rep knocking on my door I discovered was completely untrue, I choose to cancel my contract. …… ok I canceled my contract…. I have several confirmations on this from palmetto solar. I decide I want a HELOC from my local bank. I apply. I’m approved. 1,2, months go by. I find out palmetto solar is holding up my life…. Because they have a notice of commitment lien they placed on my home from before I canceled my contract. Mind you I have no solar panels on my home and the only rep that stepped foot on my property was the initial sales rep. My bank has sent a total of 8 requests now. EIGHT that’s right eight. I have spoke to over 10 people myself within palmetto solar that say I have no open bill and it’s been taken care of. However my bank still has not received the overnight prepaid return envelope they have now sent 8 times. By trying to FORCE me to use your company makes me NEVER wish to do business with your company. I first gave your company the benefit of the doubt said there must be some misunderstanding. Obviously your company doesn’t care about people or there lives. Use palmetto solar loose rights to your own home.

Mary, 

Thank you for your feedback. The agreement is for ownership of the system, not for your roof & therefore, not for ownership of your home.  The NOC should have been cancelled but it was not yet cancelled unfortunately. For that, we apologize. When a project is cancelled in our system, there is a team goes through & ensures cancellations are sent to the offices required so no NOC's remain active for projects that are not being installed. Your project was cancelled at the end of May so that process should have occurred in June but it did not. I have personally notified the correct party to ensure the NOC is removed & that should be taking place shortly. Thank you for your understanding. 

A solar panel door-to-door sales rep affiliated with Palmetto Solar,LLC and LightReach came to my house unsolicited to pitch what I ultimately learned was a solar Power Purchase Agreement (PPA). The rep originally referred to it as a Power Provider Agreement but confirmed it was a PPA when asked to clarify. The rep went through high level details on how their program worked. I indicated I was not ready to enter into any agreement until I had a better understanding of the program details. In order to provide the PPA details the rep said I had to sign an "application." The rep pulled up a electronic document up on DocuSign for me to sign. I reiterated that I did not want to sign an agreement. The rep said that in order for me to get the program details I needed to sign the document so they could proceed with putting together the proposal. I was hesitant; however, in bold letters on the first page of the 37 page document it stated, "This document is only a summary, not a binding contract. The full terms and conditions are contained in the PPA itself, and they prevail over this summary." My interpretation of that language was that I was signing a non-binding document because that is what was stated in bold letters. I signed where needed without reading the entire doc because it said it was non-binding. On 7/8/24, I found out from a solar panel rep who used to work for Palmetto that if I did not cancel the PPA I signed within 10 days I could be on the hook for any expenses Palmetto or its partners incurred in preparing a proposal regardless of whether I wanted the solar system or not. After going back to review the document I saw where it stated on page 2 of 37 at the bottom that, "This Agreement is a legally binding agreement, so please read everything carefully including all of the Exhibits." I ended up cancelling the agreement within the 10 days but would not have done so if not for the other rep alerting me. l feel as though I was misled and deceived.

Thank you for providing your feedback and letting us know about this issue, Euclid. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.
 

Install took 3 days. Great crew. December of 23. As of today 6/28/24 we are not activated. There is not contact with any help. We are scheduled for a witness test to confirm panels are producing however everything is turned off. I’m not supposed to turn anything on. Having said that I turned everything on and it still doesn’t work. When discussing with Georgia Power he tells me that Palmetto has it turned off remotely. All Palmetto can tell me is that it’s up for witness test. This has been going on for months. Paid in full of course. The sales person stopped communicating some time back. I should have read all the reviews because it seems to be the same case if you keep reading.

Joe, we sincerely apologize for your delay. Thank you for bringing this to our attention. Once we were made aware, your system was immediately removed from standby so the "Witness Test" can occur. It should not have taken this level of follow up on your behalf to remove the system from standby & as mentioned, once this was brought to the attention of customer experience on 6/27 we ensured it was removed from standby by 6/28. We are left to assume this additional review was posted before you were notified that it was removed. Please continue to contact us at [email protected] as well as (855)339-1831 for further assistance.

We had a power purchase agreement as of 8/17/23. They finally turned the system on 5/9/24 and didn’t bother to let us know until a tree branch fell through one of them and my roof on 5/28/24. We have had to go in a different direction and no longer want their stuff on our house. I have since 5/28/24 talked to 5 different employees of theirs and none of them feel it necessary to help me out or even return a phone call as well as answer their phones. I am unable to patch my roof and had rain coming into it. I have an insurance claim, a check to fix it and a roofer to do the work but I need their stuff removed to do it. I would just like them to answer me about when they are going to do it.

Thank you for providing your feedback and letting us know about this issue, Troy. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us.We will be reaching out soon regarding your concern. 
 

Incredibly aggressive salespeople representing this company. Despite being very interested in solar I will never look to this company for services because of it. I said I was not interested multiple times and multiple ways yet they still pressured me to schedule an appointment. I even tried telling them I would prefer written communication and they refused and persisted in trying to schedule an appointment. They essentially bullied me to accept another call. When I did not answer their follow-up call, rather than leave a voicemail with contact information like any respectable company would, they proceeded to call back at least 6 times over the next day. When I eventually answered, it still took 5 minutes of saying "No" to get them to stop. I have reported the numbers used to contact me as spam and blocked them. Other things of note: - The beginning of the call plays a "This call will be recorded message". The message is half cut off and there is no way to decline short of hanging up. - I had to explicitly ask who they represented. Their sales pitch was presented in such a way that it sounded like they were claiming to represent my home state, saying multiple times how this was part of a government project / initiative. It way very misleading. I am extremely annoyed and will look elsewhere when we are finally ready to transition to solar.

Thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to [email protected] with the name the account is under, your address, or phone number so we can better assist. Thank you.

Product has not been beneficial in savings as the solar panels are hyped up to be. I called and emailed several times regarding the incentive promised by the sales person and to this day no follow up or incentive received. No incentive or tax rebate received. Each time I spoke with Palmetto they would refer me to the utilities company and vise versa. I am now panel the same in utility cost and a loan payment which I can’t afford because I’m retiring at the end of the year and this loan is not in my budget.

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to discuss your concerns shortly.

Install was completed on 3-16-24. The system stopped working on 5-01-24. After several phone calls and promises this system has been sitting and no one has gotten back to us as promised. The panels and contract have been abandoned according to the law.

Thank you for providing your feedback and letting us know about this issue. It's our understanding that you've been in contact with our service department and was advised on next steps to resolve the system issue. We will be reaching out to provide additional support.

Shame on Palmetto Solar, very poor customer service and a complete lack of professionalism and respect. I am SHOCKED at the lack of professionalism and respect Palmetto has shown us in our research for solar system for our home. There have been MULTIPLE people contacting us regarding the gathering of information. The initial question, which seem to have been ignored, was which power company services us. After multiple emails, text messages, voice mails (estimating 20-25), with our sending all the requested information, an appointment was set. That appointment was changed 3 times without asking us, simply sending another email with the change of time. Due to the fact that I work at night and sleep throughout the day, these changes meant I had to wake up and prepare for the meeting during my sleep time. I started getting text messages that the meeting had started and I quickly ran to the computer. I waited for 15 minutes for the host to join, then called one of the offices and left a voice mail (because no one was answering the phones). I then got a text message that said “unfortunately, your utility provider is not supported by Palmetto Solar, and we cannot proceed with our meeting”.

Thank you for providing your feedback and letting us know about this topic. We set a high standard for ourselves and we are sorry to hear that standard was not met in your interaction with us. We have reached out to you.