Business ProfileforGeralds Tires & Brakes, Inc

On Thursday May 2nd, I entered the Dorchester Road location in Summerville SC. I spoke with an older woman about a very specific task/job I needed on my 2017 Jeep Rubicon. I told her I had been to several local mechanics and was told Gerald's could probably handle the job needed. My Rubicon needed a complete alignment, steering wheel sensor error reset and a steering wheel calibration. She said that should be easy, I'll send a technician out front to your Jeep to confirm. I waited less than 2 minutes and a younger male came out and said no problem at all. I scheduled the alignment for noon the next day. I arrived early and waited with the Jeep. I was told an hour maximum. After 65 minutes I went up to the front to see what the delay was. Someone pulled up in the Jeep, younger white male got out and asked if I knew there was a sensor issue and that vehicle was pulling left. I said yes, that's why I'm here and why you guys are being paid to fix it. He then said that nobody told him or anyone in the back. He said we can't fix this, we have tried. I was told it is driving "better" than it was. I was told I'd be charged for an alignment check. I then left the parking lot and nearly lost control of the vehicle. The Jeep was basically on ice skates, all over the road. I made it to my neighborhood, Coosaw Creek Country Club and dumped it at the entrance. I called demanding a manager. I ended up speaking with "Donny". This individual was argumentative from the start and tried to explain that they did their job and that the vehicle was test driven for safety. I countered with who drove it and where to? He said he did but refused to tell me if he ever left the parking lot. I demanded a tow to Jeep and a refund, he refused. I ended up taking it to Palmetto 4x4 and they showed me how badly Gerald's missed a major safety issue or something they actually caused. All of my bolts in my lift kit were missing except 1. We took pictures and video of the massive safety issue.