Business ProfileforTruVista

I called Truvista on January 22, 2024 about a past due bill and to make a payment. I paid $278.47 that day bringing bill current at the moment and the next bill would be due on January 28, 2024. The disconnect date on this bill was showing January 23, 2024. We were not disconnected at this time but were charged a disconnect fee, even though it was paid befpre the cutoff date on the bill. I also informed them that day that at a local ******** market, we had been given a flyer stating there was a lower price on the plan we had. I was told that because of where we were in our billing cycle, our January bill would be the same $96 as it had been but starting with the February bill would be around $80. I was not able to make the payment at the end of January but waited for the February bill. When we received that bill, it was around $115. I called on a couple of different occasions to tell them that the bill was not correct. I was told it was because of the reconnect fee and that they supposedly credited it back to the account. I called again on March 26 when I was able to make the payment and it was still showing the incorrect amount. The past due I was told on rather recording was $211.07 and the next bill in 2 days should have been $84.16. I asked about the bill that day before making the payment because the amount was still incorrect. The lady I spoke to that day put me on hold to, as she said, fully research the account. When she came back on the line, she informed me that the $211.07 would bring us up to date and our next payment would not be due until April 28, 2024 in the amount of $84.16 (5pm on March 26, 2024) I tried letting her know that I didn't think this was the case and she informed me it was. I recorded that conversation. A few weeks later, we received a call saying we had a past due balance of $84.16. I called and spoke with ******* in financial services and was told they would credit the past due. (April 24). I'm being told now that will not be honored