ComplaintsforSouthside Towing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
They had a former employee take a payment of $674 for towing a vehicle and diagnostic, then were supposed to tow it to a dealership to be traded in. Received a call from the dealership saying they had never received the vehicle. When we called this business back, they stated they hadnt received payment so we showed them a screenshot from the mobile app of our bank along with a bank statement. They refused to accept that and now are adding on a $40 storage fee every single day. They are now refusing to release the vehicle and have the nerve to keep on adding fees. They have also never provided any kind of written invoice via letter or email. I have offered on numerous occasions to pay the $674 to them but they are refusing. Instead they have decided to be greedy scumbags and try to steal as much money as possible. They dont deserve to be in business.Business response
10/04/2023
We both have an attorney on this matter. I dont believe Im allowed to comment further.Customer response
10/04/2023
I am rejecting this response because:
this is complete BS. We both have attorney's, but nothing has been filed yet. They could be reasonable and accept our very generous which is more than we originally tried to pay, but instead they want to be greedy.Business response
10/25/2023
Still have an attorney on this matter. The payment was not received on our end. Also hasn't been returned to customer from bank.Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was towed from a store where there were no signs posted for no parking. The towing company then tried to charge me 350 dollars to go maybe 3 miles with my car . They then tell me I have to sign my car over to them to get my belongings or I can't . I say something about it being illegal the girl changes her story , it's I can pay a gate fee of 85 dollars then . Someone upset with me at the time knows the driver that took my car . I believe they done it illegally out of spite and was paid secretly to get rid of my vehicle . I recently found out they all hang out together . Please helpBusiness response
08/15/2023
Vehicle was towed due to owner leaving it parked on top of fuel tanks at convenience store on private property. The store clerk called and asked us to remove vehicle so the store could receive its fuel delivery. We had a driver go out and pick the vehicle up.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.