ComplaintsforAllstar Wildlife, LLC
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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Brad G****, the "owner" of Allstar Wildlife, came to my house on 3/21/22 to inspect what I thought was squirrels in my attic. He determined it is rats (allegedly). He set "traps" that date and said he'd return the next day to check them, feeling certain there'd be rats trapped. He returned 3/22 and there was nothing. He advised he'd return on 3/24 and certainly there would be at least one trapped. He came back again on 3/24 and again, nothing. At this visit he asked me for $150, assuring me we would eventually catch them....No contract yet given to me, no nothing in writing. However, I agreed and gave him $150 in cash. No receipt. He didn't come back at all Friday, Saturday, Sunday or Monday! On Monday I expressed my irritation in a nice but firm fashion. However, he was too busy at another job to deal with me and would get to me tomorrow (3/29) On the afternoon of Tuesday 3/29 I received an email with a line-item fix-it list (ie, closing up outdoor areas that he thinks the rats can get in by, yet I never saw any of these areas and I don't have any sort of open area to my house, Bio cleanup attic space, etc). The invoice also reflected the $150 paid for "trapping" and an eventual total amount of $570. He texted me on that afternoon (3/29) indicating he'd like to come by and check the traps. I replied that I was at work but would once again, leave early. I have now missed a total of 9 hours of work over the span of 1 week, with no results. He came to my house, collected the traps without speaking to me at all, and as he was walking out the front door I stopped him and asked if he'd caught anything. "Nothing", he said. I asked him what the plan was and he informed me I should find another company to help me. I asked him about the $150 I gave him just a few days ago on 3/24 and he said, "That was for trapping". I said, "You haven't trapped anything and now you're not even going to honor the contract you just sent me?!" He left cussing and calling me names.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.