Customer ReviewsforSpry's Carolina Flooring, LLC

BBB review I have a very same experience that they below review had with this contractor. It has been exactly one year since Mr. Spry installed the shower in my home. Midway through the project tile cracked and I text Mr. Spry to let him know of the issue. Instead of acknowledging, he immediately blamed me and my wife for doing something to crack the tile and “sabotaging” his work. Upon completion of the project, my wife and I use the shower for not more than 3 to 4 months before it started to leak from the second floor of our bathroom to the first floor. Instead of owning the issue, Mr. Spry attempted to find reasons why it was not his fault. Thankfully, I hired another expert to come in and assess the issue and found that faulty. Caulking and tile work was the issue that led to the leaks in my ceiling. At present I have a hole in my ceiling, a hole in my bedroom wall and still have not used my shower for the last six months. Initially, I was open to Mr. Spry fixing the issue, but upon his assessment he attempted to blame us again for the faulty, caulking and explain that this had never happened to him in his whole career. Mr. Spry‘s arrogance was vibrant and was not customer service centered. In the midst of this, my wife was pregnant with twins and as a result of Mr. Spry’s faulty workmanship. Even more appalling Mr. Spry contracted out a third-party plumber and attempted to blame him for the leak issues. We have also contracted mold in our ceiling that has not been addressed. I personally would not recommend Mr. Spry and Carolina Flooring for any work in the future. His company’s faulty workmanship has cost my home over $70,000 worth of damages repairs and auxiliary cost to mitigate the issue in which we are currently working through legal consultation to remedy. I am certain that Mr. Spry will respond and deny every part of this review to no surprise. But hopefully the readers who are looking to hire or read this review and think again before being proceeding.

We thank you Mr B**** for your review. However we do have a problem with some untruths you’ve stated such as Job dates. We completed your shower install back in October of 2021. After 8 months your shower sprung a leak and we were open to finding and repairing the leak. We did question the origin of mold growth in the home after you brought a mold specialist in. Our questioning of the origin of mold growth was based strictly on the mold specialist reports. Instead of fighting we decided ti have you file a claim in which you did and my insurance paid you more then double the original job cost. You chose not to rehire us to fix the leak and you had every right too. It’s unfortunate that you haven’t hired anyone to take care of this matter. We did what we were supposed too.

The owner of the company changed the invoice three times each time with a higher amount he was trying to get paid for work that was not completed. He would text my husband and I as early as 5am harassing us and threatening us for his payment for the lack of work he completed. He ruined part of our floors in our home and wanted to put the blame on us as if it was our fault to why the floors were the way they were. He is very disrespectful to the point that he would apologize for his actions on numerous occasions. I would not recommend this company to anyone for any floor services. If I could leave zero stars I would.

This is simply not true and we have the proof that this customer loved our work and reached out to us on multiple occasions for her flooring projects. It is our policy that if any customer has an issue with any of our work we immediately repair or fix the problem. This client provided the materials on this project and failed to get the finish piece of flooring. We have reached out to the client several times to come out and install the trim piece. We have reached out to the client on several occasions for payment on services rendered. We take our A+ and 5star ratings very seriously. Customer satisfaction is our top priority. This is an attack on the integrity of this business. This is slander and we are in the process of dealing with this matter.