Complaints

This profile includes complaints for Southeastern Freight Lines, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Southeastern Freight Lines, Inc

  420 Davega Dr Lexington, SC 29073-7485

• 

  Southeastern Freight Lines, Inc

  PO Box 1691 Columbia, SC 29202

• 

  Southeastern Freight Lines, Inc.

  4141 Murfreesboro Pike Antioch, TN 37013-2224

• 

  Southeastern Freight Line

  4524 Reagan Dr Charlotte, NC 28206-3192

• 

  Southeastern Freight Lines, Inc.

  7501 Precision Dr Raleigh, NC 27617-8403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new speed oven from House of Appliances (HOA) in Florida. I contracted SEFL to deliver it to my home in Georgia. SEFL picked up the item from HOA on 01/22/2025 and delivered it to my home in Marietta, GA on 01/24/2025. HOA took detailed photos of the item prior to pickup with no damage to the speed oven, including a photo of it packaged/wrapped. The item was delivered in the same packaging/wrapping as in the photos with no discernible damage to the outer packaging. The Driver was at the property for 5 minutes and was in my presence with the package for less than 2 minutes. The item was delivered in the presence of the GC and other construction workers at the house. I opened the package with the item between 30-40 minutes after delivery and discovered significant damage to the unit. I immediately took photos of the damage, which are geolocated in the same place and timestamped just 40 minutes after delivery. Again all the construction workers witnessed the damage and a few my unwrapping the item. Within an hour of delivery, HOA sent their photos to me confirming that the item was shipped in perfect condition at pickup. I contacted SEFL at 3:17 PM, less that 4 hours after delivery tor report the damage and submitted my claim by 6:27 PM on the same day, within 7 hours of delivery. Instructions for this item was clear at pickup, it was NOT stackable and fragile. SEFL accepted responsibility for the item when it was picked up. I submitted all the photos to SEFL. SEFL keep on replying to my inquiries with "we are respectfully declining participation in this claim as filed." First they said it was because I did not see the damage at delivery even though the item was packaged and wrapped and not visible. Then the next time said the packaging/wrapping was not sufficient. I pointed out that when SEFL picked up my item they accepted full responsibility for it. I may have to consult legal services about this but it would be so time consuming. It's a disgrace

  Business Response

  Date: 02/14/2025

  Dear BBB Customer Representative: 

  We are writing in response to the complaint filed by Mark U*** regarding complaint ID # ********.
   After a thorough investigation into this matter, we would like to clarify the situation and address the concerns raised in the complaint.
   Upon pickup and delivery, our driver and the shipper/customer visually inspected the shipment. At the time of pickup and delivery, there were no visible signs of damage to the shipment's exterior. As such, there was no indication that the shipment had sustained any damage prior to transport or at delivery.
  The shipment consisted of an oven that was placed on a pallet with a layer of bubble wrap around it. However, it is important to note that the packaging method used did not include additional external protection, such as a box or crate, nor did it comply with the National Motor Freight Classification (NMFC) recommendations for packaging requirements for this type of item.
  Because there was no visible external damage during the pickup or delivery inspection, we could not identify any factors indicating that the driver’s handling or transport had caused any damage. As per our standard procedures, we must rely on visible external damage or substantial evidence that indicates the driver’s responsibility for the damage before accepting liability.
  At this time, we are unable to approve the damage claim due to the lack of visible external damage or other compelling evidence that would suggest the driver was at fault. We kindly request that the customer provide additional evidence that would help determine if the damage was caused during transit.
  We value our customers and their satisfaction and are committed to resolving issues fairly and in accordance with industry standards. If further information can be provided, we would be happy to reassess the situation and work toward a resolution.
  Thank you for your attention to this matter. We look forward to working with both the customer and BBB to bring this matter to a fair conclusion.
  
  Sincerely,
  Duane B

  Customer Answer

  Date: 02/23/2025

  I am rejecting this response because:

  The Shipper documented the state of the item with photos before and after packaging the item. I do not personally know the shipper or have any relationship with the shipper other than I purchased a brand new oven from them online and that they are an appliance retail business that have been doing this for over 30 years. They have media of the packing process on the loading dock and the of the pickup and have provided some of these photos of which I have uploaded a few. Therefore, the evidence is clearly that the was without damage prior transport.

  SEFL's contract was with me the customer, not the shipper. I sought a freight company to pickup and deliver the Speed Oven to me safely through the uShip website. I posted my shipping requirements and different vendors bid for the business. I clearly stated on my quote that the item was a Microwave Speed Oven and I even included the make and model number and that it could not be stacked or have items placed upon it. I received several bids from several freight carriers private and otherwise. In their correspondence to me they clarified the item and said they would ensure it's safe delivery, including how they would handle my item. This is documented on record at uShip. However, I decided to choose the SEFL quote/bid because they were a nationally known and supposedly experienced freight carrier and so I was relying on their perceived reputation in making the choice.

  Again SEFL's contract is with me the customer, so there is no point in commenting on how the item was packed after the fact because SEFL could have always refused the pickup if they felt the item was insufficiently packaged. I did not misstate the packaging or the item being shipped. Furthermore, I would have no way of knowing how the item was packed or not packed considering I was not there. By picking up the item and accepting the item under their care, SEFL with their considerable experience agreed to handle the item, which was fragile, with care care and deliver it safely. There is absolutely no point after accepting the package for SEFL to mention that the packaging did not comply with the National Motor Freight Classification (NMFC) recommendations. They were contracted by me to pickup and deliver the item safely and undamaged to me; and by picking up the item, they contractually agreed and were legally bound to provide this service. If they had simply turned down picking up the shipment, I could have engaged some of the other carrier from the other quotes I received, some even less than SEFL, to do the job properly.

  Furthermore, by acknowledging and mentioning in their response here that the items was bubble wrapped, covered by stretch wrap and secured to a pallet, and was a fragile Speed Oven, SEFL with all their considerable shipping experience would have known, after contractually accepting to transport this item with care that other items could not be stacked upon this item or placed in a truck were heavy items could roll or fall on the item during transit. I stated this in my initial description of the item as fragile and non-stackable on the initial freight form. I even had one freight company emphasize to me via uShip that he would put the item in a cargo van and make sure it was protected from other items, if I chose them. So this is not unreasonable service to expect from anyone agreeing to transport this item to me. SEFL was obliged to use certain transportation vehicles and options to deliver this item, if they put it in with other heavy non secured items or stacked it on one their freight trucks then the outcome was inevitable. I am sure if we examine the record of the transportation that SEFL used to transport my item and the description of the items that were transported with it, it would be obvious how and where the damage occurred.

  Finally, the point that SEFL makes that there was no visible external damage to the packaging during "the pickup or delivery inspection" so they "could not identify any factors indicating that the driver’s handling or transport had caused any damage" is rather nonsensical and disingenuous. The photos of the damage clearly indicate that something heavy was placed on this item or fell on this item. I believe expert after expert will attest to this. All the dents, no dents on the sides and none on the bottom with no damage to the pallet whatsoever, all prove that the item was not dropped or handled in such a way that the packaging would suffer external packaging damage. It is absolutely obvious that the damage was sustained clearly because something heavy was placed or stacked upon this item or toppled on it during transit or handling causing its shell to cave in. I have again attached the photos for your examination. I told SEFL from the beginning that the item was non-stackable, so for them to transport the item or pack it in such a way that items were placed on it or would like fall on it is a clear breach of their contractual duty and their basic duty of care.

  The damage to the item itself and the pre- and post- shipping photos constitute  substantial evidence that shows that SEFL collectively are responsible for the damage and therefore must accept liability for it.

  Sincerely,
  Mark U***

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024 Southeastern Freight was requested to pick up a shipment from a business in ** and deliver to my factory in **. Once this freight was moved Southeastern increased the bill by hundreds of dollars claiming it was delivered to a residential address. This charge is not correct. I requested from the Southeastern office a pickup from a supplier factory and delivery to my factory. The product was picked up at the supplier factory and delivered to my factory. However, somehow my bill to address was put on the ship to line of the paper work (not by me). The bill too address is a home not a factory. Even though the product was delivered to the factory (not a residence), SE charged for a residential delivery. There was no residential delivery just a clerical error by someone. The SE driver was obviously smart enough to know he could not deliver to the residential address if he wanted to, not physically possible. I have shared this with multiple SE associates every since it happened. Everyone insists that due to this clerical error I still have to pay for a residential delivery. There was no residential delivery, If Southeastern will correct this invoice to what it is supposed to be without the up charge then I will pay that, but I will not pay for a residential delivery that did not happen. This is completely an unethical billing. Thank you, ******

  Business Response

  Date: 11/06/2024

  Good afternoon,

  I have reviewed the freight bills addressed in this complaint.  These shipments did not deliver to a residential address as the coordinates on the delivery receipt indicate.  Therefore, the residential delivery fee and the change fee have been removed from both of these freight bills.  Freight bills ********* has been corrected to a total of $ 168.80.  Freight bill ********* has been corrected to a total of $ 227.49.  A new freight bill will be issued tomorrow to ** ********.  

  Please let me know if you have any questions.

  Thank you, 

  Lynn S**** 

  Invoice Support Manager

  ###-###-####

  **********@sefl.com 

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a business in ********** ** - ***** **** *** *******. We received a shipment sent via Southeastern Freight Line (SEFL) on 12/14/23. It was palletized, shrink wrapped and labeled for top load only. We had an employee receive the shipment at the store. As she was unpacking the shipment, there was a damaged box which contained concealed damage to the products being shipped. We have never had to file a claim against an LTL shipper so I contacted the local hub and they directed me to file the claim on line. I filed it with pictures included. Their first reply denied our claim minutes after the submittal. I called to speak to the person, Lydia E****, in order to try to understand why they had denied it and she claimed that this is their standard practice and the start of the "negotiating" process. She asked that I put my rebuttal in the form of a reply to her email. I did and again, she denied my claim. Despite my pictures, she claims that there is no evidence that SEFL caused the damage. She claims that internally, no one reported damage to the goods either. Does not make sense to me as packages damaged during transit can only be damaged by the carrier. And the fact that no one at SEFL reported damage to the pallet means that someone in the organization didn't want to take blame / punishment for their mishap. I have 3 products that cannot be sold at my store due to the damage. The total wholesale value is $24.00. I am simply asking for reimbursement for those products damaged by SEFL.

  Business Response

  Date: 01/03/2024

  ******

  Thank you for your feedback on this issue. After review, it appears our Director of Claims has reached out and explained/corrected this issue moving forward for you. Concealed damage at delivery can be a burden on the shipper, carrier and consignee. The NMFTA does set forth rules as it relates to a carriers concealed damage practices. We always recommend reporting damage at delivery whenever possible and to immediately contact the local facility within 5 days of delivery if damage is found internally. Because these scenarios can be less clear cut than visible external damage, please try to capture as much evidence before moving the item as possible.

  Thanks,

  Customer Answer

  Date: 01/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 7/17 I got a phone call regarding a PALLET delivery thru the aforementioned company. During the phone call i informed the dispatch regarding my unit number ( written on the BOL too ) and that i was going to be at the location I mentioned from early morning and I was informed that my delivery was schedule in the 9-1pm timeframe. Time went by and I had no one come to me regarding it. Later on I was informed by an employee of mine that there were some box for us and that there were damages. The boxes contains sugar cones for our shop and obviously they are quite fragile. I started a claim with the carrier as the boxes were not delivered to me and that there was damages. I got an email back from C.Kelly stating that there were no proof hat the damages were done on their side and that the delivery receipt noted nothing so they Declined the Claim. I asked the owner of the building to provide me the camera recording of the day and of the loading docks. The video shows the drive unloading the boxes, staking them to a wall, using his feet to move them closer to the wall and then proceeding around. TO NOTE: the delivery should have been a pallet, so the straight fact that he unloaded the boxes means that anyone of the carrier company unloaded them to make their job easy, as the weight is negligible. My kitchen is 12Yrds away, I didn't see the driver nor i was the one who signed. So OBVIOUSLY no one reported the damages on the receipt. When link to this video were sent to the "Claims Investigator" we got ghosted, unable to get a reply.

  Business Response

  Date: 08/15/2023

  After review of this claim, it was found that there was no reporting to the carrier by call in to the service center within 5 days of delivery as typically required with the NMFC. We do utilize the smaller final mile box trucks to assist with some deliveries that are smaller or have limited access, which at times requires us to break a pallet down to fit on a box truck. Because we can see you filed the claim within the 5 days of receiving, we can review further. Please email the Director of Cargo Claims *********************** so we can reach an agreement on this claim.
  
  Thanks,
  
  Patrick M*****
  Director of Claims
  Southeastern Freight Lines, Columbia, SC
  Office: ************ (Ext *****) 

  Customer Answer

  Date: 08/18/2023

  Complaint: ********
  
  I am rejecting this response because: I actually called the number on your website and after explaining everything to the person on the other side I was provided the PRO# and I was told to do the claim online. 
  
  Sincerely,
  
  Maurizio P****

  Business Response

  Date: 08/21/2023

  Maurizio,
  
  After receiving the claim number from you, I am seeing this claim has been handled and our Director of Claims has communicated via email for the reason for the delay, confusion, and future handling.
  
  Thanks,
  
  Patrick M*****
  Director of Claims
  Southeastern Freight Lines, Columbia, SC
  Office: ************ (Ext *****)
  www.SEFL.com

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SEFL delivered severely damaged generator $7k and left it in driveway without any inspection and driver signed it (forged) as not damaged they said no proof they did the damage and it wasn’t insured properly from the company I purchased it from that hired SEFL to deliver it. It’s obvious I didn’t do the damage and it had been dropped by a forklift or something because all motor mounts were popped out and cracked up inside with missing parts and keys.

  Business Response

  Date: 01/17/2023

  *****,
  
  Thank you for sharing your concerns through the BBB and our thanks to the BBB for allowing Southeastern Freight Lines the opportunity to respond.

  No reference number was provided, but believe we have identified the matter as SEFL claim 22-23662, pro 212266021, in the amount of $6,655.46.

  We have reviewed your claim and found that we were given written instructions to leave the shipment in driveway on 08/05/22. On 08/05/22 the shipment was delivered and no damages were notated, noticed or captured through our system or at delivery. There was no report from the consignee of concealed damage within 5 days of receiving and a claim was filed over 2 months later on 10/24/22. Based off the claim submission, it appears the item was left outside for multiple days as the “owner was out of the country”. In addition, the claim was filed for motor mounts damaged and missing parts which do not match what we delivered of a clear intact delivery with no signs of damage occurring. This may be a concern you could follow up with the shipper of the item.
  
  Thanks,
  
  
  Patrick M*****
  Director of Claims
  Southeastern Freight Lines, Columbia, SC

  Business Response

  Date: 02/16/2023

  After reviewing this rejection, we see no additional information or paperwork that was not provided in the initial claim.  Our initial response would still be valid for this complaint.

  Thank you

   

  Customer Answer

  Date: 02/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was informed I would be notified when it would be delivered but was not, I called and inquired when it would be delivered and was told “oh it was delivered last week”.  How would I know it was delivered if not notified as agreed beforehand so I could inspect.  Not even a call after delivery just left me in the dark and using excuse that it sat there for a week before being notified of damage.  This whole scenario is very convenient for possibly ditching a damage product and not giving anyone a chance to inspect or any notification that it was on its way or that it had been delivered. We were out of town and only found out it was there after calling to find out what the hold up was.  There were several times that the driver was on his way and notified me only to not show up and that’s when I said to place it in driveway but also requested a notice of when so I didn’t get stuck with a boat anchor for approximately $7k.  Why was I notified prior to delivery 2-3 times but no show and then sneaks in to drop off and signs the papers as no damages by their employees.  Very suspicious especially by the severity of the damages.  That unit was dropped off a high point to cause that damage.  I rolled it approximately 5 feet from drop off point never getting it more than a couple inches off ground this damage wasn’t cause by my actions and SEFL and Factory Pure both know it to be true.  It’s so obvious and easy to show the 24/7 video footage and the phone calls made on what dates.  Why drop and run without no notification, chance to inspect and having driver sign in place of owner as no damages.  The damages could only be noticed after opening hood and to top it off it was locked with no keys so they had it covered either way, that unit wasn’t getting inspected before driver left cause it couldn’t even be opened to do inspection.  Another reason it took so long to inspect it I had to get another set of keys that took a couple days so it was set up for failure and it’s such an insult to have to wait this long for justice.  I made claim right away also not 2 months, they said it’d take 30 days for an answer on the claim after 30+ days I called and they said they didn’t have any claim and hadn’t received it so I reissued it only to have it happen a second time then I reached the supervisor emailed her the claim and she hand delivered it to them only to wait 30 days more to say denied because no way to prove they did the damage.  What a deal I’m telling everyone involved this is next to criminal and someone needs to provide a product that is not damaged like I paid for.  Also being told by SEFL that Factory Pure didn’t have proper coverage on the product that they provided to SEFL. I’m not the one who is over that or involved in that part I only paid my hard earned money and it was supposed to be coordinated through Factory Pure and SEFL to deliver to me an unit undamaged.  Both of these companies should be ashamed of what they are trying to do and should be seeking better customer service skills, I notify of damage and get yelled at that it sat for a week before I inspected it so I’m out of luck.  They make their own luck but not notifying customer of delivery or chance to inspect and also letting me wait a week before I called to find out when it was coming to find out it had been there for a week. COME ON REALLY NOW!?totally wrong and I requested arbitration please.  
  ***** ****** 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/22 I received damaged goods to my home delivered by Southeaster Freight. The driver & I took pics & he assigned me a PO # on the spot after contacting the main HUB. I was instructed to file a claim form (paper only) & the 'old, outdated form' contained an invalid mailing address that was returned to me. This wasted 2 weeks of time & I refiled the claim online when I was told the old form was no longer in use & someone advised me incorrectly. The claim is still pending more than 2 months later. Multiple emails & phone calls to the company & they continue to tell me the claim is still pending. What is taking so long? They said 30 days. Then 45 days. Now we've surpassed the 60 day mark. The claim is for $2,254.52.

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/16) */ ********, Thank you for sharing your concern through the BBB and our thanks to the BBB for allowing Southeastern Freight Lines the opportunity to respond. No reference number was provided, but believe we have identified the matter as SEFL claim XX-XXXXX, pro XXXXXXXXX, related to damaged bags and turf filed for $2,254.52 This matter was concluded August 12, 2022, after reviewing our internal records and discussion with associates at our delivering service center in Florence, SC. I'm confident the declination was not what you anticipated, but I would like to addresses each portion of the claim briefly. 1 - bags of Envirofill for $210.00 plus $83.15 tax. As referenced in our declination communication and in the claim presentation the damage is related to nails in the pallet. Additionally, the bags did not meet the minimum palletized bag packaging requirement as outlined in the NMFC Item 680 7(b). Due to data entry constraints, we are not able to share the full narrative of this Item. The primary points relate to a covering of cardboard on the pallet and a minimum of a 20" cardboard sleeve or tray to protect the bags from nails and normal contact moving in and out or trailers. Minimally compliant packaging is the responsibility of the shipper. 2 - turf for $961.37 Our interview with associates with local knowledge on the delivery was that the roll was delivered wrap intact, with no visible damage. An opportunity was provided to unroll and inspect, but the consignee opted to not do so. 3 - shipping for $1,000.00 The shipment moved prepaid and the freight charge was paid by the shipper. Any refund if due, would be properly refunded to the shipper. While not familiar with the FOB shipping terms for this specific freight bill, most claim matters with this shipper are addressed directly between Southeastern Freight Lines and the shipper. Thank you, ** *******

• Initial Complaint

  Date:06/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company is **** ** *** Acc #XXXXXXXXX and we have Shipped w Southeastern Freight lines the same exact freight for 15 years. Was reviewing our bills and found that they had flagged some of our shipments for being oversized and overbilled us. We contacted them immediately and they said our Sales Rep would contact us, never heard from anyone. The invoices had dozens of shipments of the exact same freight that were fine. Now after three months they said the reason the rep never called me is because she probably could not do anything. I asked for a supervisor and was told I am wasting my time it had been to long and I better pay within 10 days, or they are going suspend my account and turn me over to a collection agency that would ruin my credit and add 25% to the already inflated charges. I explained to them that its all the same freight and they still refused to do anything. This is crazy watch out for this freight company, I even told them I was thinking of switching companies and they said that's probably a good idea, this after 15 years and hundreds of thousands of dollars in freight this is the customer service they provide. All the excess charges are from their sister carrier *** **** and that's why they say they cannot do anything when the freight originated with SEFL and being billed by SEFL. This makes no sense since these excess charges occurred we have shipped hundreds of the same product without incidence they can easily see this and still refuse to adjust the invoices. The invoices in question are the following. 12/27/2021 PRO XXXXXXXXX disputed amount $74.26 12/29/XXXX XXXXXXXXX $56.29 1/3/XXXX XXXXXXXXX $78.94 2/18/XXXX XXXXXXXXX $75.97 For a total of $285.46 Please help us resolve this matter and warn others to review their bills and don't be bullied by this large freight company.

  Business Response

  Date: 06/23/2022

  Business Response /* (1000, 5, 2022/06/15) */ Mr. ******** The four bills in question were inspected by the partner carrier who delivered the freight. The class was updated to 400. We have reviewed and have agreed with the partner carrier to adjust back to class 300 as courtesy on these four invoices. The invoices are being rerated so that you will be able to remit payment and not have to deal with any collection agency. As information, should you have an invoice dispute, please contact our Corporate Office at 800.637.7335 and speak with our Invoice Support Department. This department is equipped and trained to handle disputes such as inspections which impacted the four invoices in question. Thank you for being a valued customer and we look forward to doing business with you in the future. Consumer Response /* (2000, 7, 2022/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) That's all we wanted we own other businesses and have these customer issues. This complaint was filed without malice. We have shipped this freight w SEFL for 15 yrs. With minimal issues was frustrating not getting to correct customer service to resolve problem. Thank you for ur consideration during these challenging small business times. We have noted some possible contributing factors that may be affecting this freight and corrected them so.we won't have this issue again in the future. Thanks again.

• Initial Complaint

  Date:05/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an Unresolved Billing Issue with Southeastern Freight Lines that we have disputed twice with them in writing in the past 30 days that they have so far refused to correct or show any legitimate reason why the Additional $534.66 is owed on a shipment that matches the Quote ID that we received ID # ********* on April 13 2022. Southeastern has a tricky billing mechanism whereby they want to change our Shipments Freight Class from a 125 to a 175. Both classes are mid-way in the NMFC Classing system from 50 to 300 and it is very fraudulent for Southeastern Freight Lines to make the claim that our Quote for $ 300.40 is generating a bill for $835. I think that Southeastern Freight Lines is cheating and making Billing Errors in their favor. There was no Additional weight, No Additional space, and no Additional Services added to our shipment! In other words, SE Freight has absolutely NO PROOF and NO REASON to over-charge us $534.66 Our invoice has been paid in full for $300.40 and they will need to clear our Balance for Freight Bill # XXXXXXXXX to a $0 Invoice to resolve this complaint.

  Business Response

  Date: 06/10/2022

  Business Response /* (1000, 5, 2022/05/05) */ The customer provided the description (mop heads), dimensions (40X48X70) and class 125. It appears the customer rated the shipment based on the density but this item has a specific classification #XXXXX - Mops, or Mop Heads, pads or Refills. This shipment went through our weight & inspection and is rated correctly. As a one time accommodation, we will accept customer's payment and close out the remaining balance. Consumer Response /* (3000, 12, 2022/05/11) */ Dear BBB Re: Southeastern Freight. Our Billing Invoice, if it is now a $0 please have them update it in our Online Billing Acct, and / or forward the Corrected invoice to us. Thank you. **** ******* The Shipping Emporium Business Response /* (4000, 16, 2022/05/26) */ Hello, The customer provided the description as Mop Heads, Dimension was 40X48X70 and class was 125. It appears the customer rated shipment based on density but this item has a specific classification. We have determined that this was inspected and re-rated correctly. We will make a one time accommodation and accept the payment out. The invoice balance is now zero. Consumer Response /* (2000, 19, 2022/05/26) */ As of now, the issue has been resolved. Thank you..