Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Planned Administrators, Inc (PAI) has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPlanned Administrators, Inc (PAI)

    Health Insurance
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers PAI is a third party administrator (TPA) of claims processing and customer service for fully insured group health benefit plans such as EssentialStaffCARE -A fully insured limited benefit plan underwritten by BCS Insurance Company.

    Business Details

    This is a multi-location business.

    Find a Location

    Planned Administrators, Inc (PAI) has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      17 Technology Cir, Columbia, SC 29203-9591
      BBB File Opened:
      9/17/2007
      Years in Business:
      43
      Business Started:
      4/3/1981
      Business Started Locally:
      4/3/1981
      Business Incorporated:
      4/3/1981
      Type of Entity:
      Corporation
      Number of Employees:
      301
      Contact Information

      Principal

      • Ms. Amanda Gantt

      Customer Contact

      • Mr. George M Stiles, President/COO
      • Ms. Amanda Gantt
      Additional Contact Information

      Fax Numbers

      • (803) 264-6229
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/02/2022

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I have several problem with several of my claims with PIA. I called several time to solve these problems. Some of them they admitted their fault and I am hoping they will solve. For two other claims, when they try to fix the problem, they are sending more payment to the hospital BUT THEY ARE ALSO MAKING ME PAY MORE. How can it happen? I have uploaded several documents below. In the claim with claim # XXXXXXXXXX, total charge is $1,947.00. They received $932.38 as provider discount. They processed it at 40%. Insurance company paid $405.85, and my responsibility was $608.77. When I called and asked why this is processed at 40% instead of 60% (because this was in-network provider.) When they repocessed the claim (claim # XXXXXXXXXX). Now they reflect $251.16 a provider discount. They are processing it at 60% and paying $1,017.50. and my responsibility is $678.34. I am puzzeled when they processed again WHY suddenly (and misteriously) provider discount is going down from $932.38 to $251.16. I am assuming provider discount should not change. Very same thing happened in another claim. Claim with claim number XXXXXXXXXX Total charge was $4,973.00. provider discount listed as $2,966.27. insurance company paid $469.58 and my responsibility was $1,537.15. When I called and asked why one item in the bill processed at 40% while others are processed at 100% and 60%. They repocessed it. And in the updated claim (claim# XXXXXXXXXX) Provider discount suddenly went down to $641.51. Insurance company paid $1,883.92 and my responsibility increased to $2,447.57. Again WHY when I complained about the claim suddenly (and misteriously) provider discount went down from $2,966.27 to $641.51. (now in the updated claim, they are paying more, and I am also paying more. I am puzzled) There were mistakes in 5 other claims of mine. They are doing fishy practise.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Suzann L

      1 star

      11/27/2023

      I reached out to this company over a month ago with a check that had not been cashed. I provided all of the necessary information and received all of the necessary information from an employee. I documented her name and the name of the employee that she advised to send the check to. I mailed the information with a tracker through the post office. I called to check on status and the next employee that I spoke with advised that the previous employee was new, so she took it upon herself to correct the issue and the new check would be reissued within 14 business days, but 14 business days have come and gone. I called again before the Thanksgiving holiday and the next employee hung up in my face. I called again today and the department is closed. I would like to work with someone who is professional enough to provide me the money of the check that I provided and that I am owed; instead of the run around that I've been given.

      Local BBB

      BBB Serving Central South Carolina & Charleston

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.