ComplaintsforColumbia Eye Clinic PA
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Complaint Details
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Initial Complaint
01/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was seen December 29, 2022 and the vision assistant ordered my prescription as per my doctor for Restasis eye drops for a 90 day supply through my mail order company. She ordered it incorrectly that day with an incorrect amount of ml and again on January 3, causing my prescription to not get filled in 2022 when I had met my deductible and my family out of pocket max. My prescription should have been filled for free due to my meeting insurance requirements in 2022, but due to her error and not correcting it in a timely manner, my eye drops now cost $1700 and I cannot afford them. I have tried twice to speak with their business manager, Tammy S*****, but have gotten no response. I’m very disappointed and feel like this is negligence on the technician’s part. Due to her error, I cannot get the medication my doctor prescribed due to the high cost now in 2023. This was no fault of mine and I called on December 30 begging them to correct their error with no response after explaining the situation their error was putting me in. The vision tech had brown hair with blonde tendrils on the sides of her face but I do not know her name. She works for Dr. Mitchell N*****. I have severe headaches without this medication and would like a resolution.Business response
01/24/2023
Thank you for contacting me......
To date, I have not received a notice from BBB informing that a complaint against Columbia Eye Clinic has been filed by Ms. ******** ******; however, I have had a couple of conversations with Ms. ****** and we are aware of the error that was made when e-scribing her prescription. At this time, we are trying to come up with a solution. We plan to contact Ms. ****** before the end of the week.
Tammy S*****
Customer response
01/24/2023
Complaint: ********
I am rejecting this response because: the complaint has not be resolved but noted. I have no resolution yet. I’m willing to discuss the options.
Sincerely,
******** ******Business response
02/01/2023
I spoke with Ms. ****** towards the end of January to let her know that there wasn't anything we could do about the E-scribe error. I apologized and expressed how unfortunate it was that this happened. The young lady that made the error has been reprimanded. I talked with Dr. N***** and he suggested to see if Ms. ****** would be willing to try another dry eye medication called *****. During our conversation, I asked Ms. ****** if she would be willing to try *****. She said she would be willing to try it and see how it works for her. I mailed Ms. ****** a 30-day supply of samples of ***** to her. She is to call us back and let us know how this medication worked for her.Initial Complaint
11/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I got a prescription for a pair of glasses from them and I had the prescription filled at Walmart like I've done for a few years when I got the glasses back they hurt my eyes when I put them on. I thought that maybe because they were new I needed to wear them to get my eyes used to them but that didn't work so I took them back to Walmart which agreed to replace them after I got my eyes rechecked because they noticed that the prescription was stronger than my last few prescriptions so they called Columbia Eye Clinic which agreed to recheck my eyes free of charge and they scheduled an appointment for a few months forward and when it came time for the recheck they canceled it because the Dr was ill and when I tried to reschedule an appointment they said that I needed to pay a co-pay, but I don't have the insurance that I used to have and they don't accept my new insurance so I'm stuck with a pair of glasses that I can't use and I had to pay for.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.