Business ProfileforNilson Van & Storage

I hired this company for a local and out of state move, as well as long-term storage of household goods while our local (SC) home was being built. Items were stored in their “climate controlled” Savannah warehouse for approximately 18 months. I paid for a year up front and then monthly as we weren’t sure of final completion. That was a disaster, furniture, clothing, etc. was full of mold. I let it go regardless of cost and burden. Furniture was delivered to new home (Harrier) St. on 9/27. A few large pieces of furniture were damaged. A large custom leather couch had significant damage. The driver took his own photos and documented the damage. I purchased full replacement insurance so assumed I was good. I filed the claim for the couch and two other items within a week. Now, almost 2 months later I cannot get a straight answer as to whether the couch will be repaired or replaced. the furniture restoration person suggested it could not be repaired. It was full of mold, it smells, it is damaged very visibly and the owner will not return my calls or emails and when she does she misleads me as to process or timeline, and yesterday starting being dishonest with me. I know the process is for the moving company to settle with me for the cost of repair or replacement. She keeps changing the story/process to avoid paying me. I have been patient and have followed up weekly, but knowing the owner is now being intentionally dishonest and will not take my calls puts me in a difficult situation as to how to resolve. I would like the owner to pay my claim in a timely fashion. because I purchased full value replacement insurance, The table and bed frame can be repaired, however I expect to be reimbursed for the replacement value, including delivery charges for the couch.