ComplaintsforJaguar Land Rover Columbia

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 13-2024 My car was towed to the Service Department of Jaguar Land Rover. Since then I have not received any updates. They don’t fix my car and they don’t tell me anything about it. They hardly call me back and when they do, they always say the same thing, I am attaching the screenshot. I am also attaching the screenshot that I took this morning, 09/03/2024, it looks that my car has not been seen for more than a month. I even visited the dealership and they say that by the weekend they will give me an answer. That was on July 28.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased car 2022 Velar on 5/18/23 with warranty and saw some flaws on my vehicle and presented it to the service and parts department. The vehicle looks as if it was previously in a car accident and the front bumper was replaced. The Carfax that I was presented was a clean and clear carfax. A gentleman in the parts department stated he don't know why the vehicle is that way but it shouldn't be. He stated that parts were being ordered and I should receive a phone call the following week to be fixed. The phone call enver took place even aft we r calling and speaking with Louis the man so sold me my car still no additional update. Fast forward to 7/14/2024 my coolant warning come on stating to check the coolant level. My husband checked it and it is below the minimum level. Clearly this company has been fraudulent in the presentation and this car is not on the clear for sale list for a used vehicle resulting in my next steps being an attorney. This must stop! I bring my car into thr dealership today 7/15/2024 and a bald headed guy proceeds to tell me that I didn't know what I was talking about in so many words and then say we'll if you felt like...clearing dismissing anything that I stated. Please everyone stay away from this company because they practice fraudulently and you will not receive luxury treatment! I guess we will duke it out in court!

  Customer response

  07/22/2024

  Here are the documents required. I did ask them about the car fax that they showed to me and they stated that they were not responsible if the car was previously involved in any type of car accident. My car was patched up on the day that I sent the complaint. No acceptable. 

• Initial Complaint

  05/16/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Land Rover Range Rover sport purchased in 3/2019. Vehicle traded in 1/2023. Mileage was less than the prepaid extended warranty. Finance dept claims cancellation letter sent to Peacock Motors in 1/20/2023. Refund has not been issued. Land Rover Range Rover Sport purchased in 1/2023. Vehicle returned in 3/2023. Prepaid items - scratch and dent , extended warranty. Finance dept claims cancellation letter sent to Mills Motor Group on 3/20/2023. Refund has not been issued. Finance manager contacted in 2/2023 for an update. I was told she would check the status and email an update. An update was not received. Sales personnel was contacted on 4/28 and 5/11 for an update. An update was not received. I do not owe Land Rover any money. Every single car payment was made on time. I am owed more than $8000 in prepaid refunds

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a 2022 Evoque in July 2022 with 8800 miles on the car. It was sold as new. About a month after having the car, I noticed several issues. The right front wheel made a noise occasionally and there was a rattling in the right side of the dashboard. My salesman initially told me to bring the vehicle by and when I did he said that he was with a client and couldn't help me at that time. He scheduled a service appointment for October. In October, the service department said that nothing was wrong with the front right side of my car, they replaced a clip for my armrest and said that they could not find the rattling in my dash (they attributed it to loose change in my door). The issues continued to escalate with my car. I started having warning lights for needing coolant and "hill decent control unavailable". I made another service appointment for 3/22/23. In the interim, I called and tried to be seen sooner, but was told that wasn't an option. I even mixed up the days and dropped my car off on 2/22. Today I was told that my coolant valve was leaking and that my rotors were warped. I was told that because I have been driving the car, I should expect that the rotors would burn because they are made of aluminum (and it doesn't take much to burn and warped them). Also, I am out of warranty for the rotor replacement (1 year or 12,000 miles). The fact that the service techs misdiagnosed my car in December or the fact that it takes at least 3 months to get an appointment is not Land Rovers problem. I feel as if I was sold a lemon and then the dealership purposefully stalled and misdiagnosed so that I would be responsible for the bill.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I had my TPMS sensor come on over a month ago now. The vehicle I purchased from land rover of columbia. 5mths in on this vehicle this happens. I take it to my mechanic who tells me the car has the wrong tire on it and has caused the sensor to go out. I call land rover. I get put off for a month. Finally get an appointment where I am told the repairs will be done Monday the 21 of November after a month of waiting. I drop my car off. And then am told that thevsensor isn't their issue, they are being GENEROUS fixing the tire and that they can't give a date as to when the work can be done. Fast forward 2 days later to Wednesday the 23rd. Still have not been called or updated, getting sent to VM. Called and left 4 messages and still no call. When I finally receive a call at 2:20pm on Wednesday the 23rdbthe very rude man Steven tells me he just forgot because he left early and it's 2:20 in the afternoon before he thinks to call me when I have left yet another VM for Steven and Tony rhis am because that is who I am told I have to speak to. Still with no answers other then they will get back to me I am sitting on a Holiday week with no car, no answers and very upset.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  fOR THE LAST 3 WEEKS I HAVE BEEN TOLD I WOULD GET A CALL BACK FOR PARTS . I have not receive 1 call back . Attemped 3 more times talk to service department they left message for parts to make appointment and call me back ... Still nothing HELP ONLY TRYING TO GET MY KEY FOB FIX

  Business response

  07/25/2022

  Business Response /* (1000, 5, 2022/07/14) */ Contact Name and Title: Frank A**** Contact Phone: XXX XXX XXXX Contact Email: ******@autonation.com We have been in contact with the consumer and parts have been ordered. Consumer Response /* (2000, 7, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business responded back to me the next day .Thanks BBB FOR YOUR HELP AND THANKS and thanks Mr. C**** at the Land Rover place for responding back to my request .

• Initial Complaint

  03/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I've been dealing with 2 different people on the phone for the last 6 hours about purchasing it and then when I go to speak to a 3rd person now they're saying that it's marked wrong it's posted the wrong price so I think I should get it for the price that it's posted, I told them that also..I been filling out credit and financial papers for financing I have the posting and texts also

  Business response

  03/16/2022

  Business Response /* (1000, 5, 2022/03/08) */ Our website clearly states our policies if errors are made online. This vehicle has a retail price of $108,880 the error caused it be listed at $11,475. We would not consider selling it for the posted price. It is not reasonable for a consumer to expect a 2019 Range Rover for $11,000 Thank you Frank A**** General Manager Jaguar Land Rover of Columbia

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unfortunately my very first service at the Jaguar Service Center in Columbia, SC went badly. I waited over a week for a replacement tire for my Jaguar F-Type and after 2.5 hours of waiting, I was told I would have to come back because they couldn't remove the wheel nuts since they didn't have a master key removal tool. I was told my Jaguar should have came with one but didn't. Instead of offering a courtesy car or for someone to pick up the vehicle I was told I needed to come in again at my inconvenience. Only after protesting was I told someone could pick up the car. For a "luxury" car dealership this location is lacking. Unfortunately, there's not much of an alternative nearby. To date it has been over 3.5 weeks of not being able to use my vehicle, I have called the service department and left messages for Tony with no response. I've escalated to the General Manager and still no response. Meanwhile I can not drive my vehicle.

  Business response

  12/10/2021

  Business Response /* (1000, 10, 2021/11/30) */ Mr. *******'s parts are now in stock and we will reach out to him. Thank you

• Initial Complaint

  11/09/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On august 12, 2021 I leased a Fuji White Land Rover Defender 2022 from Jaguar Land Rover Columbia. My company headquarters are in Fort Lauderdale, FL and I agreed to pay for them to ship me the car, which they did. I received the car on August 20, 2021 which came with a temporary registration and tag, which expired on September 19, 2021. I was told I would receive a permanent license plate to my office within those 30 days because the dealer is supposed to register the car, not myself since the car is a lease. I asked the man who sold my car, Lonny Jackson, over 10 times throughout the month to find out any updates about the license plate, to which he always said he will figure it out but never did. Furthermore, I never received the lease agreement from them when I signed, which I should have received when the car was delivered to me. The car has been parked for over 1 month because I did not have a license plate and the temporary one expired. After a month of inquiries and eventually reaching the manager, Frank A****, I was sent another temporary registration (not a plate), which is to expire on November 22, 2021. As of now, I still have no answers regarding the permanent license plate and registration. I was able to get the lease agreement through my bank, but no problems have been solved by the dealer. The customer service after the sale has been nothing but terrible and unprofessional, as Lonny's wife called my daughter who was helping me with the car problem and yelled at her for inquiring about the car. The manager, Frank A****, said 2 weeks ago that he would refund me for the month that my car had been parked due to the expired tag, but I have yet to receive any money. Additionally, he said he would update me about the registration, but again, he doesn't answer my emails or texts. The temporary tag is supposed to expire in 13 days, and I would really appreciate a solution by then

  Business response

  12/10/2021

  Business Response /* (1000, 11, 2021/11/30) */ We have paid the customer in Florida a lease payment on their car. Consumer Response /* (2000, 13, 2021/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) We did receive a lease payment and finally the vehicle registration and permanent tag. Now, we can drive the vehicle again. Thank you

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