Business ProfileforSpoiled With Care Transport Services Llc

OK... whew!!! Deep breath!! Please get ready for a LONG ONE!! Anyone who knows us and has met us knows what kind of people we are. So, I am going to tell you some of what we went through. We have NEVER been treated the way we were by #spoiledwithcare transport service. Couldn't make an appointment, only a guess of time or day. And changed that anyway. Calls her contract, an "Invoice ". It is LONG winded. They demand a "Limited Power of Attorney ", demands you give up your rights to the puppy, demands information that is none of their business! Any time I asked a question, like. "Do you use 360 for tracking.?" , she said they do not, and that in her "invoice", it stated they do not. And that she can cancel transport, and all I did was asked! The trip is a 10 hr drive. And I know you have to stop from time to time. She picked up about 4:30 ish. Drove some, and I have no idea how far bc she didnt update me! So, in the morning, she did update me around 6:30 am. . So around 1:30, she sent me pictures and a video. Of which she sent to the buyers in the morning! I couldn't share before bc I wanted my puppies to get to their people. But, man oh man!! We were worried about our puppies! They weren't delivered until 8 and 8:30 pm. Needless to say. WE DO NOT RECOMMEND THIS COMPANY "SPOLIED WITH CARE!!" Also, the paperwork was ridiculous! It can and should be simplified! I feel bad for any other people that has dealt with her! See attached. I apologize for being long winded. If you ask why we went with her. Is because of the convenience of the destination was only 5 to 7 miles away. (I cannot attach pictures here)

Kim S****, Ms. C*** H**** here. Thank you for your Better Business Bureau review! First and foremost, ******* **** ****'s services were secured via a 3rd party, prior to engaging with Kim@ ********** *****, which is how ******* **** **** & Kim @ ********** ***** became mutual benefactors, for the multiple parties involved. ******* **** **** also worked with Kim @ ********** *****'s bottom-line, in order for Kim @ ********** ***** to fulfill her client obligations. Kim, in regards to your invoice & limited power of attorney; without and invoice & or payment, we do not have a business arrangement, which protects ******* **** ****'s client's & ******* **** **** T******** ******** LLC. The **** is a request, and option; NOT a requirement. All of which the pros & cons of having this form was clearly outlined within your invoice & within the various written communications that was provided to you and discussed with you. Clients complete this form based upon what is in the best interest of themselves, their companions, & their client's. Kim this is the same LPOA that you chose to complete & return back to us @ ******* **** ****. Therefore discrediting your statements of "Couldn't make an appointment" & "They demand a "Limited Power of Attorney ", demands you give up your rights to the puppy, demands information that is none of their business!" As for your inquiry about the "360 for tracking", ******* **** **** is NOT willing disclose &/or jeopardize the safety of our client's, passenger's, & driver's in which, ******* **** **** DOES NOT provide GPS services; all of which is also addressed within your invoice. As for you not receiving timely updates & you being "worried"; Kim, based upon my review, I picked up within the time frame you provided & I agreed upon. If you had any discrepancies with me picking up a day early (on July 26th) and delivering the next day (on July 27th); a day earlier than I originally stated to you that delivery would occur by, which was Friday, July 28th; this is a matter that you should have address & rectified immediately, as we did discuss the delivery expectations (given that safety & rest is optimal for our passengers & drivers). In addition & as a reminder, as per the terms of your invoice, I had up to 14 days to deliver your companions. However, I chose to exercise an option that was in the best interest of the companions, all parties involved & at your assumption for a next day delivery. All of which occurred within a 29-hour period, in which I personally sent you 14 messages that consisted of pictures, video's, & text messages regarding companion updates & the delivery of your companions to our clients. Thankfully, both of our clients were very happy (please refer to our social media for pictures of happy client's). Therefore, Kim, your statements regarding the "360 for tracking"& "she didn't update me" by not receiving timely updates & your overall review is again discrediting to your person as well as unmerited, & malicious; specifically being that there are plenty of people who have been taken advantage of and suffering losses of both their companions & finances. Gratefully, Kim, you are on the winning side of the coin: we helped you to ensure that both puppies were paid in full by pickup & for insurance purposes, the puppies remained PARVO free, our client's received next day delivery, we referred a client(s) to you (because a prospective inquired with me upon delivery), & the client's were all smiles. Kim, it is unfortunate that the appeasement of your worries has overshadowed the objective & priority of our business affairs. However, with respect to the expectations versus the realities of the quality services that ******* **** **** does provide to our clients, we would like to refer you back to your invoice's "LONG" terms & conditions for a better & accurate understanding of your request for services & the services that have been rendered to you. ******* **** **** wish's you the best in your endeavors and we thank you for sharing your journey & growing with us! Best regards, Ms. C*** H**** Chief Operating Officer, ******* **** **** Transport Services LLC