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Complaint Details
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Initial Complaint
08/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I rent a home through Irmo Property Solutions. I have made numerous complaints of: the weak floors, the crackers around the doors, the grass not being cut, and the popcorn ceiling falling. Even though both Mr. Don and Christina have been out, to inspect my concerns, they refuse to fix them. Mr. Don's excuse is he cannot find anyone to work. Christina says she is not aware of the situation.
Business response
08/18/2024
Well let me start off with she begged us to renew her lease a few months or so ago. If she doesn't like the place, why renew her lease? She is complaining about a soft spot in the hallway and in the bathroom. The hallway is minor, and the bathroom problem is between the tub and the toilet but imagine having the toilet tank flushed against a wall and you straddle between the two that is where the problem is. No grownup would be able to fit between the two maybe a 8-year-olds or less. With a small child the weight would not fall though. Now, that being said we are planning on fixing the floor. I talked with her and told her it would be about two to three days that it would take to do the repair. The problem is her house is a one-bathroom house and she would lose the ability for the two to three days. I told her let me know if you're gonna be going on a trip or vacation and that we would jump on it right away let me coordinate with the serviceman his time and give me notice to do so. She then told me that she has family members that she could stay with for the few days. And I asked her let me know when.
At the time I was not aware that she has not been paying her rent and that she is about two months behind. So, my people sent her a letter that gives her five day notice to start paying up so she would not be evicted. Technically we didn't even have to do that because it's in our lease that we could start eviction immediately. We know times are hard and that we tried to work payment plans out with tenants so that's why we took that option . We sent these letters out as a reminder to pay the rent giving her some extra time. She has had other service calls in the past and that we have responded to each one. She even has a brand new HVAC system that was purchased last year.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.