Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeowners Association Regarding Unethical Fees HOA Board/Property Management CAMS As a homeowner in this community, I expect transparency, fairness, and professionalism in all financial matters. However, I have recently been subjected to a $100.00 fee for my gate because of discoloration. which I find unjustified and not in alignment with the HOA’s governing documents or ethical standards. After reaching out to CAMS, I find that their staff is extremely unhelpful. I express the playground slide is unsafe and that they should inspect the playground and alloed time for me to re paint my fence. (the fence door was re painted) I respectfully requested a detailed explanation and justification for these charges, including references to any applicable bylaws, policies, or legal precedents that authorize them. Furthermore, they refused to address my complaint regarding this fee. I urge for CAMS to review the handeli g of fees and the board, and also to review and reconsider these fees, as they place an undue burden on homeowners and reflect poorly on the association’s management practices. Adriana Fox

  Business Response

  Date: 02/04/2025

  Upon review, the fee in question pertains to a violation under the category of "Unsightly Conditions," specifically related to your fence gate, which was not painted to match the rest of the gate and had significant algae build-up. As outlined in our governing documents, it is the responsibility of all homeowners to maintain their properties in accordance with community standards, regardless of their occupation or personal circumstances.
  

  The HOA conducts monthly inspections to ensure compliance, and a courtesy notice is provided for all violations before any fines are imposed. This process is designed to offer transparency and fairness, allowing homeowners the opportunity to address any issues before penalties are applied. All relevant rules, regulations, and financial documents are accessible through the homeowner portal, ensuring all members have the necessary information to remain compliant.
  

  During these inspections, we also inspect areas of the common area and report our findings to the Board of Directors.
  

  For your reference, you can review the governing documents on the homeowner portal, specifically the sections on "Unsightly Conditions" and "Enforcement," which provide detailed information on the HOA's stance and the applicable policies and legal precedents.
  

  We also have reviewed that you had reached out to our office for a call on January 29, 2025. While our team did return your call within an hour, it is recorded that you were not satisfied with speaking to our community manager in explaining the above, and opted to disconnect the call.
  

  Lastly, in review of your account, the existing balance is $120, resulting from the fine associated with this issue rather than the $581 reported. Please keep in mind that the $581 was the HOA Assessment due January 1, 2025. A courtesy notice was sent on 8/28/2024. As no response was received, the fine notice was sent on 9/30/2024.
  

  We appreciate your understanding and cooperation in this matter.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a property managed by CAMS on June 21. I called Cams to request parking passes and key fobs for the pool on June 26. The associate I spoke with assured me the manager for my subdivision would reach out. I never was contacted but after multiple tries, got access to the online portal. I requested parking passes and key fobs from CAMS again on July 16. I sent in all documents and was told they would arrive within a week. On August 6, I still had not received these items and reached out to Chandler Evans, who assured me that they would be resent and tracking was requested. I sent a follow up email on August 14 and have not received a reply. I need the passes and key fob before the pool is closed for the season as I have a small child and this is interfering with my rights to the common areas as defined in my contract between Cams and myself. I also sent in a separate amenities request on August 20 and received a reply on August 22 that tracking for the pool key fobs would be sent immediately. No tracking for the pool key fobs was sent. I called and spoke to another representative, who gave me no resolution other than to remind them to send me tracking for the pool key fobs.

  Business Response

  Date: 09/05/2024

  CAMS sincerely apologizes for the inconvenience and frustration our client has experienced regarding the delivery of your parking passes and pool fobs. While we do rely on third-party vendors, I have emphasized to our team the importance of taking ownership to ensure that all services are provided to our clients’ satisfaction.
  
  We have contacted the vendor to reprint your parking passes, and have arranged for a courier to personally deliver your new passes along with two pool fobs. You can expect delivery today between 3:00 PM and 4:00 PM.
  
  We take great pride in providing exceptional customer service, and I hope you will give us another opportunity to serve you better in the future.

  Customer Answer

  Date: 09/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***** ***********

  Customer Answer

  Date: 09/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***** ***********

  Customer Answer

  Date: 09/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cams is requesting a special assessment and our HOA dues. But they have not responded to my email request to see our contract, itemized statements disbursement of funds from 22-23 & bylaws.Board members said we owe them $6700 and our community owes $31000 in debts. If they are the management company how did we get to this point. I can't pay an extra assessment my family is on a budget. I would like to see what previous dues paid for. I no longer want CAMS or an HOA. I would have to look at my home documents to see fees that were paid at closing plus 1yr. We purchased our home February 2022.

  Business Response

  Date: 10/30/2023

  We appreciate Ms. T***** sharing her concerns and the opportunity to address them. CAMS serves to assist the board in operational matters and facilitate the directives given by the board, but isn't allowed to make any decisions their behalf. Therefore, the special assessment was a decision made by the board of directors as CAMS does not have the power to request such.
  
  One of CAMS' responsibilities as a management company is to collect funds and deposit them into the association's account. Accounting reports are regularly made available to the board and the funds are dispersed at the board's direction.
  
  Levying a special assessment is permitted in Ms. T*****' community's bylaws which are available through her owner portal. Regarding financial statements, they are also available in Ms. T*****' owner portal in the documents section listed under the "Association" tab.
  
  We hope this helps clarify things and welcome Ms. T***** to reach out if she has further questions or concerns. Thank you.

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Representative: As a property owner and member of the Ashewood Homeowners Association, Inc 188 Gayle Pond Trace, Columbia SC 29209. I am writing to request a full and speedy investigation to determine if the charge and collection practices of the Ashewood Homeowners Association, Inc are legal and ethical. In the month of July, 2023 I called the HOA administrators known as CAMS 1612 Military Cutoff Rd, Suite 108, Wilmington, NC (1-877-672-2267) to inquire about the absence of my semi-annual bill statement. I asked the representative over the phone to please update my profile to indicate that I did not receive the statement through the U.S. mail as agreed by CAMS and that I would place a check in the mail on that same day, July 18, 2023 to include a late fee of $20.00. The representative confirmed that the bill statement had not been mailed to my mailing address. I then informed her that I would apply for an appeal and reversal of the late fee due to CAMS failure to mail the bill statement to me at the appropriate time. It appears that have been punished by CAMS with made-up fees from this point forward. I followed up this conversation with a formal letter addressed to CAMS dated July 18, 2023 to that affect. I was issued a claim number by CAMS and was told a decision regarding the refund of the late fee would be made soon. As of August 14, 2023 I have not receive a decision regarding the late fee reversal as promised. However, I did receive a “courtesy notice” in the mail from CAMS in the month of August, 2023 dated July 24, 2023 stating that my HOA fees were delinquent in the amount of $280.00 even though I had paid them six days prior to the date of the “courtesy notice” and applied for a reversal of late fees. On August 14, 2023 I called CAMS to inquire about the alleged $280.00 balance and to receive an update regarding the reversal of the late fee only to discover that CAMS had added an additional “preparation of account statement fee” of $10.00 to my account as well. I was told that this made-up balance would also be charged an additional late fee. The system appears designed to snowball you with late fees until you can no longer afford to remain in your home. Such fees seem to be arbitrarily made up even though I have long paid my HOA fees of $250.00 plus late charges. This is especially concerning as many HOA Property Management companies move swiftly to foreclose and take the homes of innocent homeowners by creating unjustified charges. I respectfully ask your agency to complete a thorough investigation of my account and those of my neighbors to determine if this is a common and legal practice. I need the late fees to stop now, to receive a refund of all late fees, and any other remedies for what might be considered questionable practices. Thank you for your help and a speedy response.

  Business Response

  Date: 08/29/2023

  CAMS appreciates Mr. M*** sharing his concerns and the opportunity to address them. Some of the July account statements were not sent to homeowners. This was an error in our system, and we sincerely apologize for the inconvenience.
  
  All fees charged were in accordance with the Ashewood Homeowners Association's collections policy. Boards of directors can determine their association's collections policy as long as it aligns with the governing documents.
  
  There was likely a misunderstanding regarding the courtesy notice, as it was mailed around the same time as Mr. M*** remitted his payment. CAMS does charge a $10 fee for paper statements. The $10 is to offset fees related to preparing and mailing the statement. If Mr. M*** would like to receive his statements electronically, he may make that change within his owner portal. Electronic statements do not have a fee associated with them.
  
  Please know that all community decisions are made by the board of directors. CAMS serves at the direction of the board and has no authority to make decisions on their behalf.
  
  The $20 fee in question has been removed from Mr. M***'s account.
  
  CAMS apologizes for any miscommunication on our end, and we look forward to continuing to work with Mr. M*** as he is a valued client.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my home for almost 9 years and have never missed an HOA payment or even been late. I apparently did miss one payment in the fall of 2022 and was immediately sent to an attorney where a lien was placed on my home. CAMS made no effort to contact me via phone or in writing to notify me that I had missed a payment (accidentally I might add). When things are due quarterly they can easily fall through the cracks and rather than notifying the homeowner and allowing the opportunity for a resolution, they send immediately to attorney. Furthermore, when I contacted them to discuss their poor communication, I received only “we are unfortunately unable to discuss your financials with you as you will have to speak with the attorney”. I am happy to pay what I owe in HOA dues but I do not believe that I should be responsible for all these attorneys fees.

  Business Response

  Date: 07/31/2023

  We appreciate Ms. L****** sharing her concerns and the opportunity to address them. Ms. L******'s comments regarding her payments are inaccurate, as can be seen by the attached account ledger.
  
  Ms. L****** has missed five (5) association payments on the following dates: 7/1/2022, 10/1/2022, 11/1/2022, 4/1/2023, and 7/1/2023. She made one payment of $130 on 6/15/2022.  Ms. L******'s quarterly dues were $130/quarter in 2022 and raised to $143/quarter in 2023.
  
  CAMS mailed (as is her preference noted on her account) several notices regarding the status of her account, giving her ample opportunity to pay it without incurring additional charges. The first notice sent to Ms. L****** on 7/25/2022 was a courtesy notice reminding her about her account's outstanding balance. Further notices were mailed on 8/24/2022 and 9/23/2022. Despite these notices, Ms. L****** did not remit payment.
  
  Having missed several payments, Ms. L******’s account charges surpassed the association's threshold for sending her account to collections. According to her association's collections policy, more than one missed payment qualifies the account for the placement of a lien. Ms. L****** ignored notices she had been sent and made no attempt to pay; therefore, her account was sent to the association's attorney.
  
  Utilizing an attorney for collections, of course, has a cost attached to it. Since Ms. L****** has failed to make multiple payments and an attorney has gotten involved per her association's collections policy, she will incur the attorney's fees.
  
  Ms. L****** reached out to CAMS on 7/21/2023 to discuss her account, claiming she had yet to receive any communication regarding her account status. That claim is false, as shown in the attached notices. She was told on this date that any discussion of financials must go through the attorney as her account has been sent to them, and CAMS was no longer at liberty to discuss the matter.
  
  We look forward to Ms. L****** paying her outstanding balance as she is a valued client of CAMS. Thank you.

  Customer Answer

  Date: 07/31/2023

  Complaint: ********
  
  I am rejecting this response because:
  I have likely missed that many payments now as my account was locked and I have been UNABLE to make any further payments. I also have never received any communication regarding missed payments with the exception of the certified letter from the attorney. I also never received any written communication that my dues had increased as of this year. Do you have documentation as to how these letters were sent? They were not received. Additionally my March payment was double the association due amount. Is that for Jan and April or for April/July? I would also like to note that it is a shame that these are the lengths required to get reasonable communication from this company. I have called several times and am only told that they “cannot discuss my financials with me”. 
  Sincerely,
  
  Lindsay L******

  Business Response

  Date: 08/08/2023

  Each letter to Ms. L****** was sent via US First Class mail on the dates reflected in the documents attached to her original complaint. In addition, each of these letters had instructions for mailing payments made via check. Ms. L****** could have utilized this option at any time.
  
  The increase in dues notice was included in the annual meeting packet. All owners are provided with this information; however, we cannot control whether they choose to read it or not. The packet is posted in the portal under Documents > Annual Meeting > 2022.
  
  We hope this has helped clarify things. Since Ms. L******'s account is with the collections attorney, any further correspondence regarding the financial state of her account will have to go through them. Thank you.

• Initial Complaint

  Date:02/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 2022 HOA Budget for 2022 included $250, 20.83 monthly payments to county for pool permit York County: 02.01.23 - Kimberly at Permit office states no such monthly payments. Billing is paid in full before pools are built. Emily at York County Zoning also says one time zoning permit required, nothing monthly Cannot reach CAMS on phone to discuss the missing monies and where applied to our account. Need explanation where money was going, as York County cannot validate such monthly billing practice. Seeking explanation and proof of payments sent to county monthly, or refund to or HOA account.

  Business Response

  Date: 02/03/2023

  We appreciate Mr. ****** sharing his concerns and the opportunity to address them. According to the South Carolina Department of Health and Environmental Control (SCDHEC) requirements, "All public swimming pools, no matter when constructed, must comply with requirements of this section. All pools and pool equipment must be operated and maintained in accordance with the permitted plans and specifications or approved change order." This information can be found in Section J, items 1 and 2 (copy attached for reference).
  
  Zoning permits are issued at build. However, all public pools, including association pools, require an inspection every year. The inspectors make sure everything is in good working order and up to safety standards. Mr. ******' community contracted with a pool company, AquaTech, and they are the party that would have billed the association.
  
  We hope this clears up any confusion. Mr. ****** is welcome to reach out to his community management team through his owner portal or give us a call at 877.762.2267 if he has any additional questions or concerns. Thank you.

  Business Response

  Date: 02/09/2023

  We appreciate Mr. ******' reaching back out and regret any miscommunication on our end. The SC Department of Health charges $125 annually for the pool permit. Since there are two pools in the community, this amounts to $250/year.  During Mr. ******' community's budgeting process, the $250 was broken down by month instead of placing the charge within the specific month that the permit is renewed. The $250 is a legitimate charge; it is just being divided into 12 payments. We encourage Mr. ****** to reach out if he has further questions surrounding this issue and look forward to continuing to work with him and his community.

  Customer Answer

  Date: 02/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  If annual inspection, then would be paid annually, not monthly on our account budget. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water damage was caused to my home by a neighboring townhome. The townhome blocks (3 attached townhomes) should be covered by the HOA's hazard insurance. I have not been able to get a response from my management company in months and this has been going on since the beginning of July. Further damage is being done to my home in the meantime. Earlier in the year, the management company had someone come out to discuss putting flashing on the roof next to mine to at least prevent future damage, but nothing came of it. I need information from the HOA/Community Manager to fix my home. They will not answer any of my calls or emails. I have attached our correspondence log, a report from an outside company on the damage, and a quote to dry out the floors. This quote does not include replacing the floors, adding flashing to prevent future damage, or fixing the water damage on the outside of the house.

  Business Response

  Date: 11/18/2022

  We appreciate Ms. ********** sharing her concerns and the opportunity to address them. CAMS is aware of the water damage at Ms. **********'s home and sent a vendor to repair the exterior damages that caused the water intrusion - this has been completed at the community developer's expense.
  
  CAMS has continuously attempted to assist Ms. ********** in connecting with the developer to find out what insurance policies are applicable to the damages to her unit. However, the community developer has asked Ms. ********** to reach out to her own insurance company and they can contact his to figure out each party's responsibility. While CAMS understands Ms. **********'s frustrations, management companies like CAMS act at the direction of the board of directors and/or developer and have no authority to act independently of that.
  
  Regarding claims of calls and emails being ignored, our records indicate that Ms. **********'s emails have received responses and CAMS representatives have updated her as much as possible. While we understand Ms. ********** is dissatisfied with the answers she has received regarding this issue, that doesn't equate to a lack of communication.
  
  We value Ms. ********** as a client and will continue to work towards a positive resolution to this issue. Thank you.

  Business Response

  Date: 11/28/2022

  We appreciate Ms. **********'s response and would like to reiterate that she can submit a claim to her insurance company for interior damages. Attached is an excerpt from the governing documents that details owner's maintenance responsibilities (article 10.1).
  
  In addition, we've attached article 9.2 which states that Ms. ********** is entitled to a copy of the association's master policy. Insurance documents are readily available in her owner portal. However, if she is unable to access them for some reason, we will be happy to send her a copy directly.
  
  Regarding the roof repairs, the regional director of our Columbia office has reached out to the service provider to gather more details. Ms. ********** will be updated as soon as we have information to share. Thank you again and Happy Holidays.

  Customer Answer

  Date: 11/29/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I appreciate your response. I will need documentation stating that work was done to stop the water damage and a copy of the HOA’s hazard insurance policy sent to me directly before accepting your response. I currently see no evidence that any work was done on the townhome block. This repair needs to be made before anything is done to fix the interior damage. 

  I also ask that the HOA submit the interior damage to their insurance company as the damage was caused by the neglect of the HOA. I was told the HOA was investigating this. Additionally, you admitted liability in your first response to your complaint. In regards to article 10.1, I have kept my townhome well-maintained, however I cannot maintain portions that I do not own. The water is coming from my neighbors roof and it is the HOA’s responsibility to ensure that poor building practices do not lead to structural damage. 
  

  Finally, there is no insurance document on the portal. I have looked in depth multiple times. I also cannot find any minutes or evidence of the board meetings you supposedly have.

  Sincerely,
  
  Cassidy **********

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lease under ***** ******* HOA is well aware I live here, & they send emails from time to time for community updates. On 9/7/2022 I was sick, went out to leave, go the store for meds only to notice my vehicle parked in space 040 had a boot on it. The wrecker stopped, stated they received notification from the office that I was parked illegal. I registered my vehicle a couple of months prior after receiving notification that I had to along with received a tag to place in my vehicle. The tag was in the vehicle, vehicle registration information was sent via email to the office MONTHS AGO, and upon picking up the tag via CAMS, there was no indication that nothing additional was needed, tag was received. I shared this with the wrecking company but the man stated that he had orders from the office to boot the vehicle for illegal parking. I asked for proof from the office of this assignment or placement of boot but he only had a yellow piece of paper to share. Again, I was sick and needed my vehicle so I paid $200 to release the boot. I phoned CAMS the next day to report and ask to speak with someone, the call service said ****** ******* would call be within 1-2 business days. It's now 4 business days, phoned once more & spoke with call agent ****** who said she would send ****** a text and I should receive a call within 15mins. No call ever came. I also reached out to the wrecking service to request proof of this request, ***** hung up on me, would not answer any questions. None of this makes any sense. Trying for resolve!

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 8, 2022/09/20) */ We appreciate Ms. ******* sharing her concerns and the opportunity to address them. Ms. *******'s community adopted new parking rules going into effect in March 2022. All owners were informed of this in February 2022 and should've passed this information along to tenants. Additionally, extra reminders have been sent to the community since the rules changed. The new parking rules in Ms. *******'s community are strictly enforced and if a pass is not displayed, a towing company is alerted. Regarding the incident in question, the towing company took a photo of Ms. *******'s vehicle upon arriving and there is no parking pass visible. The photo is included with this response. When Ms. ******* reached out to CAMS with her concerns, her community manager, Ms. ******** provided a copy of the photo of her vehicle without the parking pass displayed. Community management companies like CAMS exist to facilitate the business needs of the association and serve at the direction of the board. We certainly regret that Ms. ******* was inconvenienced by this and hope there are no parking issues going forward. If Ms. ******* has any additional questions or concerns, she is welcome to reach out to her community manager directly. Thank you. Consumer Response /* (3000, 11, 2022/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one had contacted me what so ever. No one had shared any photo and again the vehicle Is registered and nothing is stated in anything shared that the tag has to be hanging. It was displayed on the dash! I even showed it to the guy. None of this makes sense. No email, sent, no phone call, just randomly placing boots. Spoke to a tenant and the same happened to him. He shared going to the office and speaking with someone. Guess this is the only way someone will take to you! Even here you didn't provide a copy of the policy to share nor photo! Business Response /* (4000, 13, 2022/09/27) */ We appreciate Ms. *******'s response and apologize if any miscommunication has taken place. Ms. D****** has communicated with the owner of Ms. *******'s unit. Ms. ******, the owner, was sent a photo on 9/19/22 of Ms. *******'s vehicle which clearly showed the pass wasn't displayed. That email was successfully delivered to both email addresses we have on file for the owner, but on our end it doesn't appear the email was opened. When people rent in neighborhoods with HOAs, communication from the HOA is sent directly to the owner, not the tenant. Therefore, it is the owner's responsibility to pass any relevant community information along to their tenant. If Ms. ******* hasn't been receiving community updates from the owner of her rental, we suggest she reach out to the owner or her property management company to discuss a solution. We would like Ms. ******* to know that while we certainly sympathize with her situation, CAMS and the Court 6 board of directors have no control over the towing process as that is handled entirely by the Courtside board of directors. CAMS values all residents of the communities we manage and will be happy to help if Ms. ******* needs further assistance or clarification regarding this issue. Thank you.