ComplaintsforRytech Restorations of the Midlands

• Initial Complaint

  10/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On September 12, Clint G******** with Rytech told me he would send someone to do the portion of the work that my insurance approved: demo of the base of one kitchen cabinet, so that the plumber could see under it and make an assessment. I am willing to pay for that work. A handyman would charge $50 to do that. However, on September 15, two guys from Rytech showed up, and then two more, and finally two more so a crew of six took over my house. When I told them I did not want them to do any more work beyond just tearing out the bottom of one cabinet, they told me they were talking to my insurance adjuster, and the claim had been approved. They told me they had to start mitigating right away, and not to worry, because they already had permission from my insurance. I told them it was OK to do what insurance had already approved, but as far as I knew, insurance only approved tearing out the bottom of one cabinet. I told them not to do any more work without giving me an estimate first. They hung out at my house, charging their phones in my outlets, telling me I had a dead and rotten animal in my crawlspace (actually a piece of carpet), talking to their other customers. I found out later that day, that Rytech lied to me about having permission from my insurance to start mitigation. My insurance did not cover mitigation. It only approved tearing out the bottom of one cabinet. The next morning when I realized Rytech had conned me, September 16, I fired Rytech and got them to remove their mitigation equipment from my home. I am not willing to pay for the $1,536.90 of unwanted and overpriced work that they did under false pretenses saying that they knew better than I did what my insurance would pay for. (Padded invoice of $1586.90 attached - $50 I am willing to pay for work covered by insurance that is part of my deductible = $1,536.90 of work I asked 6 strangers in my home not to do but they outnumbered me and frightened me and made me think they knew more than me.)

  Business response

  10/14/2022

  Business Response /* (1000, 8, 2022/10/10) */ Contact Name and Title: Angela J**** Contact Phone: XXX-XXX-XXXX Contact Email: ******@rytechinc.com This complaint should be filed against the correct company, not the corporate office. The company that serviced this claim is Rytech of the Midlands. I will forward the complaint to the owner of that location. Consumer Response /* (3000, 10, 2022/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I filed against Rytech of the Midlands because that is the franchise that came out to my house. I paid the invoice that came from the corporate office, and I am asking for a billing adjustment from the corporate office. A corporate shell game should not be used to prevent BBB complaints. Business Response /* (4000, 12, 2022/10/12) */ Ms. ****, This is not a corporate shell game. We invoice on behalf of all our franchisees. Any adjustments must be approved by the owners of that franchise. The owners of Rytech of the Midlands is Brian L***** and Anthony C*****. They informed me they do not have a BBB account. You can contact them directly to discuss an adjustment. If you'd like to speak to our VP of Operations his name is Ben T******* and you can reach him at 800-865-8787. Consumer Response /* (4200, 14, 2022/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am asking for a billing adjustment. The corporate office does the billing. I'm not going to play a corporate shell game with fly by night franchisees who are hiding from the BBB.

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