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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had vinyl floors installed November 2020 and every since I've had to called the company to replaced or repaired parts of the floor. I've been trying to get them to repair new issues since August of 2023 and the owner seems to be giving me the run around. When he came to look at the floors in August, he told me to place tape on the parts of the floor that's peeling.Business response
02/15/2024
We are very sorry to received this complaint , we have reached out to flooring company rite rug to inquire on manufacture warranty . They are requesting pictures of issues of floor to determined if a claim to your flooring manufacturing warranty is granted . Once they provide information for claim we will redirect to you . Please expect a call from us soon with the following information . Again we are very sorry for delay . This matters normally take time but I’m confident everything will be resolve soon . Thank you and we look forward getting issue resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.