ComplaintsforStivers Hyundai
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was told by Nate on 4/19 that the part would be $273.00 but he would give me a 10% discount and it would be $246.00. Labor was to be around $600.00. I tried to order just a radio cover to protect the electrical portion, i called salvage yards, tried OReillys, they ordered a radio cover but it didn't fit. Tried Ebay, everywhere, they don't provide the consumer the ability to just purchase the cover ONLY to protect the electrical system, so I drove around with an ***** ****** container double taped to my car for weeks trying to find options. Finally I had no choice but to go to Stivers. They made the mistake of giving me the old component and there is no way in the world, it took them 2 hours and was a $567.00 labor charge, pics attached. I left a message for the general manager, forgot to mention the discount not being given, but pretty sure they will not call back as they don't care. I am filing this complaint, it is not a review issue, because we as the consumer have no choice options to protect ourselves with an alternate way out. What they charge for labor is absolutely outrageous and I hope after viewing the photos you will agree and help me. Please you are our advocate, our voice when no one else will listen or care. Please help me, as I am flat broke and don't have the means to pay this amount but will make it work with God's hand. In the meantime, please listen to me and act upon my complaint, as I know that you will agree this was a total ripoff! Thank you for listening.Initial Complaint
08/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
THEY CHARGED AN EXTRA $249 THAT THEY SAID WAS NOT GOING TO OCCUR IF I GOT CAR FIXEDBusiness response
09/13/2022
Business Response /* (1000, 8, 2022/09/06) */ We are Stivers Hyundai/ Stivers Chevrolet is now ****** Chevrolet and Mr. Stivers doesn't own ****** Chevrolet. Ill need more information to address this concern. Respectfully who is "they"? And what is the context of the 249 not being charged? Please advise. Cliff T***** GM Stivers Hyundai
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.