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            Business ProfilePAG Marketing LLC

            Screen Printing

            Contact Information

            801 Gervais St Ste 101

            Columbia, SC 29201-3155

            Visit Website
            (803) 722-4349

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            801 Gervais St Ste 101, Columbia, SC 29201-3155
            BBB File Opened:
            8/10/2023
            Years in Business:
            11
            Business Started:
            12/3/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            1
            Business Management
            • Ms. Kathleen Agustin, Owner
            Contact Information

            Principal

            • Ms. Kathleen Agustin, Owner

            Customer Contact

            • Ms. Kathleen Agustin, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/10/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            My team and I ordered shirts from PAG Marketing. We created and submitted the design and contacted PAG on the 19th in regards to getting them made. We were told they would be able to fulfill our order. Once we received our shirts we expressed our dissatisfaction with the sizing of the design and how it wasn’t what we requested per the messages and pictures sent and agreed Ed upon. When this was brought up we were told we would have to order new shirts even though the mistake was at no fault of our own. After multiple exchanged messages PAG said they would give us $8 back per shirt, when we paid about $33 per shirt, that we did not get back. It was overall a horrible experience considering we did not get what we requested, weren’t told of any concerns regarding the pixelation, then told we would have to pay to fix mistakes that we did not make nor knew anything about.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Steven H.

            04/20/2024

            Kathleen Hoover, the owner of PAG Marketing is very unprofessional. She printed brochures for me. When I received them, the font was much smaller than it appeared on the proof. Since it was printed, shipped, and received, she said if I paid the invoiceof $270, she would have a master redone for me with the larger font which I sent her from a previous brochureat no charge. . She sent it again with the small font. I have been trying to call her and email her for over 2 weeks leaving messages. She refused to answer my calls or email. I tried resolving this but when she refuses to respond, I would prefer the master to take to another printer which is one of her options for only $25 If she no longer wants to do business with me, I would appreciate a refund of the $270 that I paid.

            Local BBB

            BBB Serving Central South Carolina & Charleston

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