5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jacklyn E
1 star07/21/2024
Horrible service and communication. I ordered on 6/19/24 for a "ships now" product. After a week with no updates, I emailed them and got a response stating they have a 14 business day lead time before shipping and my product "is in the finishing queue" and "will ship soon". I was upset and asked why the product was marked "ships now" and email conformation stated 5 business days and got no response. Monday 7/8/24 I had not received any response or updates so I emailed again to cancel. They responded that a manager had to approve the cancellation and someone would be in touch "in the next couple business days". 2 days go by without any communication. I chatted with a representative through their instant messenger on the website and was told cancellations and refunds are processed on Thursdays. The following week, I emailed again requesting an update as Thursday came and went with no communication. Cancellation and refund was initialized on Tuesday. Overall, I would give 0/5 for communication and service. I DO NOT RECOMMEND.Review from Kendal H
1 star10/17/2023
Horrible customer service. Waited over a month for 1 refund while my wife is still waiting over a month and a half later. No one bothers to answer the phone, email or ******** messenger. 10/10 DO NOT RECOMMEND.Review from Jena E
5 stars02/19/2023
I bought my first kayak just over a year and a half ago, and Ive been hooked from the second I received it! I will admit that trying to put it together the first couple of times is something akin to wrestling an alligator, but once you get the hang of it and learn to leverage your body against it, you can get it folded in just a couple of minutes! The kayak is super sturdy and spacious, yet also compact and lightweight when folded. Be sure to join the official ************** as well - the community is top notch and the customer service is fantastic - the staff are active participants in the group and go above and beyond to make us feel heard! :)I truly cannot say enough good things about this entire community of people, or the amazing product that they have curated and updated based on customers ideas and requests! I will also mention that most (not all, of course), complaints are due to user error ??Review from Victoria L
5 stars02/16/2023
Great company! I ordered the boat with free shipping. However, I forgot to add the paddles. I was going to order them separately but realized the paddles weren’t pricey enough to get free shipping. I contacted the company and they were very helpful and shipped the paddles for free. *****Review from Nancy O
5 stars08/14/2021
This is a great company!!! I experienced a problem with my kayak. I contacted Tucktec and they sent me a replacement kayak within a few days. I love my kayak and love the excellent customer service this company provides.
Tucktec Response
08/16/2021
Thank you for allowing us the opportunity to fix the issue for you! Happy paddling!
-Team Tucktec
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