![](https://m.bbb.org/prod/ProfileImages/2024/42e82487-ff74-45ea-a8f7-db4d0f6d5670.jpg?tx=w_150)
ComplaintsforLighthouse Behavioral Health Hospital
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My husband voluntarily admitted himself due to depression and suicidal ideation on 2/18/23. I was not allowed to participate in any aspect of the process, nor allowed in the bldg. ** had to wait outside during the intake process. Once he was admitted, he did not get his personal belongings for about 8 hours. He was cold that first night and was told he could not have a second blanket. He was harassed, discriminated against and threatened by a female patient. That was tolerated and nothing was done except for **** being told to return to his room and get away from the female patient. She also harassed ************* day calling him a f***** repeatedly. **** was not able to use his hooded sweatshirt (no strings) yet one of his roommates was allowed to wear a hoodie. Thats an inconsistent policy. I tried calling the nurses station several times per day for 5 days and the phone was never answered. I was unable to get any updates. Incoming calls and visits were not allowed at all. I left voicemail messages for two directors, ************************* and *************************, expressing my safety concerns. I never received a call back. Upon ************************* (patient *****) release, he had to hand carry his personal items out to the car in two trips no bags. **** didnt get back all his personal items until he challenged the staff and described what items were missing. The information packet that was provided to **** was contradictory to what actually happened inside the facility. Sadly, **** went there for help and came out in a worsened condition. ** have been through this process in the past and Lighthouse Behavioral Hospital needs to be investigated. This facility clearly is not helping those in need. During Marks exit interview, he was told that this is not the place to go for help. That speaks volumes. Please help prevent these situations from happening to other patients in need. ** do not want to pay any copays and want an explanation of benefits provided to us.Business response
04/27/2023
Good afternoon,
Lighthouse Behavioral Health Hospital cannot confirm or deny that this person was a patient, however if they were, our Patient Navigator has reached out to the individual.
Customer response
04/27/2023
Complaint: 19583712
I am rejecting this response because:************************* was a patient we even received an invoice that accrued over $8,800 in charges which was paid by insurance.
We have been attempting to contact them for months, including voicemail messages left for two directors.
I dont know who or what their patient navigator is but we have never heard from anyone from that facility before, during, or after Marks unacceptable stay there
This is clearly how they get away with their practices.
Seriously, they cannot confirm that **** was a patient there? How ludicrous is that?
Sincerely,
*******************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.