Business ProfileforConway Ford Inc.

Terrible! Sold me a car July 2 with 64, 500 miles. **** my husband and I it had a total inspection done to the entire vehicle bumper to bumper and that it was in great shape, with no issues, no wrecks, one owner, great air conditioner, no problems whatsoever. Gave them my down payment, got the financing set up. **** said they were going to change the oil which I thought would have already have been done. I waited and waited for a very long time. I saw **** going up to the sales manager talking about something more than once. I was thinking, what in the world is going on!! **** the Salesman finally, after 5 hours gave me my finalized papers, keys and sent me down the road in my "new to me" car. I was so happy. Well, that changed quickly. 1 1/2 miles down the road the air went from ice cold to desert hot. I immediately turned around, called ****, told him I was coming back, he said, no!, wait until he called me, because he didn't think the service ***** would see me. I was there in 1 minute. Went straight to the sales manager who had just saw me drive off, the car was taken to the service area. After waiting at least 45 minutes, watching people huddling together talking, **** took me to his office, where he informed me he could not sell me the car because it had serious issues with it and could not be driven safely on the road. I was lied to. I believe with everything in me they all knew it was never inspected. They all knew the condition of the vehicle when they sent me out of there, thinking the air conditioner would get me home and then blame the irreparable damage done to the transmission, frame, etc. on me, by the time I found it out. They put me on the road in a car that was damaged beyond repair and put my life, my money and my trust in people all on the line.

Conway Ford would like to apologize for your experience at our dealership. We are very proud of our excellent customer service. We purchased this vehicle at the auction and the condition report did not disclose the damage that we found in our service department. After we found the issues with this vehicle we did not feel comfortable selling this vehicle to you. You would have never been satisfied with this vehicle due to all the hidden problems that were not disclosed to Conway Ford by the auction. Conway Ford returned this vehicle to the auction.