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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Georgies grooming yesterday was a disaster!!!Salty Dog is the most unprofessional and incompetent groomer Ive ever come across!!!******* was dropped off at 9:30 and shouldve been ready by 3:30, 4 the latest. When I got there at 4:15 the owner informed me that he would be ready in an hour, mind you they close at 4:30. Unacceptable excuses. She was having a tough day blah blah shes going through a divorce , blah blah blah so ******* was just washed, dried, nails slightly trimmed, and a slight trim .Needless to say were never going back. Our 4 month old puppy was so stressed and traumatized, me and my husband noticed immediately when I got home, he developed cherry eye on both eyes! It was heartbreaking!!! Of course, when we called the owner to confront her with this, she claimed he was like that before drop-off, which is a blatant lie! Now he will need surgery, which according to todays vet consultation, will run over $1000! Pure NEGLIGENCE, and lack of sympathy from this owner, as we now attempt to try to comfort our puppy the best we can, in a now sudden stressful situation.Business response
09/18/2023
The dog in question was not harmed in any way in this facility while under our care. If you can kindly ask the party to have their vet records sent to you with proof that this case was our fault we can move on from there.
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Contact Information
1320 Highway 501 Business Unit A
Conway, SC 29526-9547
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.