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ComplaintsforPlants Direct
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
new patio installed in back of house is deteriorating and chipping. I have called, left messages and texts over a dozen times to have them come out and offer a solution . All to no avail. Can't even get a return call. Contact person is Randy. mobile XXX XXX XXXXBusiness response
04/06/2022
Business Response /* (1000, 5, 2021/12/09) */ Contact Name and Title: Randy G****** Contact Phone: XXX-XXX-XXXX Contact Email: *****@plantsdirectmb.com Good morning and Thank you for the opportunity to respond to this complaint. My name is Randy G****** and I did visit this job site on 12/7/21 to inspect this work. I did find a small void in the concrete approximately 1" by 1/2". Unfortunately this along with cracks can appear in new concrete. Plants Direct will repair this void on 12/9/21 with a product that is made for void and crack repair in concrete. Thank you and have a great day. Randy Consumer Response /* (3000, 7, 2021/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Doesn't address the fact that the entire surface is deteriorating. You can scrape your foot over the surface and it shreds off.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.