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ComplaintsforPiggy Pet Shop
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Piggy Pet Shop has quit responding to calls, text and emails from my fiance on a piglet that we have already put a deposit on and paid delivery fees for. The piglet is to be delivered February 13th but they will not confirm or contact us back. We have already paid them $875 via their venmo. We would like to be contacted to confirm the delivery and or receive a full refund.Customer response
03/21/2023
The consumer stated this is resolved.Initial Complaint
08/30/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I purchased a little piggy and it was suppose to have it shots and they said they were given and would provide them when delivered. I had to drive half way to get him so i couldn't make sure the had what they said they would. He was suppose to have papers and didn't have those either. The little guys was suppose to be flown over to my sister on the 30 of august. Ticket has been purchased if we have to delay because of their negligence i want them to pay that ticket fee and for the shots that we have to give him so he can fly. I do have all out text stating what i asked.Business response
11/19/2021
We were not informed that you had plans to fly with your piglet before the delivery date, which impacted our ability to assist you in preparing. We were happy to drive to Virginia to meet you with your piglet, however we are not responsible for any travel beyond our hand delivery service. All of our piglets are fully vaccinated and dewormed prior to going to their forever homes and we sent you an email containing your piglets vaccination record, feeding and care instructions, and birth certificate. To show our appreciation for you as a customer we would like to send your little piggy a free gift in the mail.Customer response
11/22/2021
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.